MINI of Manhattan

Ever since MINI of Manhattan left their dedicated building a stone’s throw away from their U.S. HQ (which is also BMWs HQ), things have gone south fast. Now, squeezed in with BMW on 57/58 Street, it’ building a stone’s throw away from their U.S. HQ (which is also BMWs HQ), things have gone south fast. Now, squeezed in with BMW on 57/58 Street, it’s a chaotic mess. Phone service is dead. Everything is done best via texting but that comes with a price to pay; time. If you are in need of a quick answer, like being stranded on an island (which I was) and need answers on why replacing your battery in your key fob (a simple thing), has shut down your access to your car completely, the dealership is unreachable. If you have a choice, buy from a local dealer. This flagship dealership / importer refuses to set a exemplary standard in service. More

Got 4 cars here over the years. Great customer service; nice attentive dealer. Highly recommend Great customer service; nice attentive dealer. Highly recommend More

0 STARS GO TO MINI OF RAMSEY RT17 NJ THEY ARE A 5 STAR DEALER!!! blew a tire on my way to work. Called at 9am was told to bring the car in after work. Arrived at 12;30pm I was told at 1pm. That they were DEALER!!! blew a tire on my way to work. Called at 9am was told to bring the car in after work. Arrived at 12;30pm I was told at 1pm. That they were booked. And I would have to leave my car over night. REALLY FOR A FLAT TIRE??? I called Mini of Ramsey And was told if I get there before3;30pm they would be able to replace the tire. PROBLEM SOLVED!!! Tell them Anthony from Far Rockaway Queens sent you More

I had been using Mini of Manhattan exclusively for all my service and checkups ever since I bought my Countryman about three years ago. I trusted them because they were transparent about their work and prici service and checkups ever since I bought my Countryman about three years ago. I trusted them because they were transparent about their work and pricing. Since they are part of a BMW/Mini dealership, I didn't think I needed to worry about hidden charges. However, when we recently took our car in for service, which included an AC recharge, they gave us a quote of $555. I felt that was too expensive, so I declined the work. After declining, they informed me that they had already performed a $204 diagnostic on our air conditioner. I explained that when I declined the work, there was no indication that I had to pay more than $200. Julio Oceguera agreed that there was no indication, but claimed that by leaving my car with them, I had agreed to pay for the diagnostic. He offered to have his manager call me, but that never happened. Reluctantly, we paid the $204 to get our car back, but we have decided never to go back to Mini of Manhattan. More

Service Advisor, Maileen Cancel, is not very competent. Her linked in boasts she has great customer service skills, but is so awful over the phone. Would not let you speak a full sentence before she can in Her linked in boasts she has great customer service skills, but is so awful over the phone. Would not let you speak a full sentence before she can interrupt you. Her texts are also vague and would not give you any more information about your car if you request it while it is at their service department. HIGHLY DO NOT recommend this place. I expressed that i didn't feel comfortable about the lack of information she tried to provide and felt as if the matter in which I was questioning about my vehicle was disregarded. More

An excellent and professional experience. . Thanks to Mr. Scarmozzino and Mr.Anthony for their help. . Thanks to Mr. Scarmozzino and Mr.Anthony for their help. More

Excellent experience with the service department. I'm sure it was a team effort, but Robert Salas deserves a shout out in his public facing role. He expedited the work and patiently worked through in I'm sure it was a team effort, but Robert Salas deserves a shout out in his public facing role. He expedited the work and patiently worked through insurance questions with me. You would have thought I was the only customer he had, based on the time he spent and how responsive his communication. More

Shame on the dealership and Company for failing to fix a seat belt error that was identified during 5/20 Covid situtation. Customer service was awful from the start. Was told when forced to buy the car on a seat belt error that was identified during 5/20 Covid situtation. Customer service was awful from the start. Was told when forced to buy the car on a maturing lease that this would be covered under warrantee. The error message on a seat belt sould be fixed under warrantee. The service repo was called over 20 times. Failing to address a seat belt safety issue should be something the NASB will be notified about. Buy the car back. More

Service work was slow, no one answered the phone and they wanted almost 1,200 clams to replace a battery and change the oil. Only would communicate via text messages. A week later they let me drive out witho wanted almost 1,200 clams to replace a battery and change the oil. Only would communicate via text messages. A week later they let me drive out without noticing a damaged timing belt, bad alternator and oil leak that caused both. The car died in 20 minutes and now with major engine damage. Needless to say I towed it 20 some miles to a different dealer center. They couldn't believe Mini of Manhattan hadn't seen the problems-- could.not.believe. It boggles the mind that an official dealer could have such a bad service center. I don't know if it was simple incompetence or malfeasance. Never never never going back there. I'll push the car out of Manhattan myself if I have to. More

Everyone was very charming and helpful. The dealership observed COVID protocols and was very clean. Yes hey worked with me to get a good deal. observed COVID protocols and was very clean. Yes hey worked with me to get a good deal. More