Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of Madison
Madison, WI
193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Is this your dealership?
Filter Reviews by Keyword
By Type
193 Reviews of MINI of Madison
March 12, 2011
MINI of Madison as fashionable as our vehicle! Stop in for the coffee.... leave with a car. Alicia was perfect and we really had the best experiance! As soon as i stopped in I new I was with (my people). for the coffee.... leave with a car. Alicia was perfect and we really had the best experiance! As soon as i stopped in I new I was with (my people). The kind of quality and customer service you cannot afford to be without! More
by The boys next door
Employees Worked With
Alicia Stevenson
March 08, 2011
I am thrilled with my experience at Mini of Madison.From Aaron contacting me immediately on my internet inquiry,to Alicia being awesome and trusting that I knew what I wanted, to Daleena walking me through Aaron contacting me immediately on my internet inquiry,to Alicia being awesome and trusting that I knew what I wanted, to Daleena walking me through paperwork with a smile, I couldn't have asked for a better experience.Thank you all so much for being so wonderful.I truly appreciate the enthusiasm and phenomenal customer service. Thanks so much!! More
by aphrodaph
Employees Worked With
Alicia Stevenson, Daleena Fridono
March 05, 2011
No pressure, extremely friendly, knowledgeable and helpful. I had a Gas Guzzler and just bought it 3 weeks prior. Daleena and Sean treated me with respect and found a solution to my situation. Was pay helpful. I had a Gas Guzzler and just bought it 3 weeks prior. Daleena and Sean treated me with respect and found a solution to my situation. Was paying +$400 a month for fuel now MUCH Less. I purchased MANY vehicle in my 50 years, ALL the people at Mini of Madison are a pleasure to work with or just shoot the BS.... very nice. I am extremely happy with my buying experience at/with Mini of Madison, I will tell all that I come in contact with if they want an excellent vehicle and work with great people ONLY go to Mini of Madison. More
by Uffda2u
Employees Worked With
Sean Schimmel, Daleena Fridono
January 12, 2011
a 'non-pressure' sale experience. Basically that sums it all up. I needed to replace my winter car and made the rounds through the dealerships. All the dealerships were wanting to make a sale, but there w all up. I needed to replace my winter car and made the rounds through the dealerships. All the dealerships were wanting to make a sale, but there was just something about the environment, the attitude, and the methodology when I was at the Mini dealership that made my final decision. Working with Alicia was very low key and actually fun, it made the experience, well, not like buying a car. Here are some of the ways that it was different. She asked why I was looking and what I was looking for and progressed from there. I was shown both used, new, and newer versions with no pressure to a particular car. Besides just taking me for test drives, she explained the differences between the models and the differences between used, past (2010) and current (2011) production models. I was never pushed into purchasing something more than I wanted and I was able to use the features myself to see if it would fit my needs. Alicia answered my questions I sent via e-mail and when I had decided on what I wanted, she took the time to see if there was a match in the inventory. She was patient and attentive with every visit during this process and actually found my new car as it was crossing the great pond to the USA. As I said before, it was a different experience and I would highly recommend Alicia Stevenson when you go. Not only is the attitude different, but the fact that there was never a deterrent word spoken when we talked about the other cars I was test driving, just facts about the Mini's and what they had to offer. As I stated before, it was pressure free. More
by Grit186
Employees Worked With
Alicia Stevenson
January 12, 2011
This is the finest auto dealership I have EVER worked with!! They treat me like family. The quality of workmanship performed by Keith McGarvey on my Mini Cooper S is at the highest level I have ever expe with!! They treat me like family. The quality of workmanship performed by Keith McGarvey on my Mini Cooper S is at the highest level I have ever experienced!! I have a 2010 Mini and I have had 29 accessories added to the car (most of which have been John Cooper Works). All of the work on the car I have requested be performed by Mr. McGarvey. Brett Porter has done yeoman service to me in obtaining difficult accessories and treating me very fairly with pricing. Without his diligence I would never have obtaining my John Cooper Works Tuning Kit!!Phil Keller is always a pleasure to speak with when I need service for my Mimi. And finally, MS. Alicia Stevenson the person from whom I purchased my Mini on July 15th 2010. Alicia has always been VERY helpful in answering all my questions concerning my Mini. She has gone out of her way following the sale to help me with accessories added to the car. I value her honest opinion about the many changes I have made to my car. More
by jljohnstone
Employees Worked With
Alicia Stevenson; Phil Keller; Brett Porter; Keith McGarvey
January 11, 2011
I had been waiting for the Madison Mini dealership to open for a while so I was quite excited when I finally got the chance to go in and shop. I was impressed with the look of the showroom and the friend open for a while so I was quite excited when I finally got the chance to go in and shop. I was impressed with the look of the showroom and the friendliness of the staff. I had actually called before I stopped and asked some questions regarding cars I was interested in and was helped by Alicia. She was very helpful so I made an appointment to come in and see her later that day. Alicia was very friendly and took the time to show me around the dealership while she found out what I was looking for in a new car. I was not prepared to make a final decision that day but Alicia kept in touch with me over the next couple of weeks until I was ready to come in and finalize a deal on a new car. I found Alicia to be very friendly and patient and have already recommended her and the dealership to a couple of friends who were looking for a new car. More
by jksige
Employees Worked With
Alicia Stevenson
January 10, 2011
Also, the MINI's service advisor (Phil Keller) is very kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They contacted the Nissan and fixed my transmission. In addition, The service advisor told me how to take care of it in the winter according to his own experience. I feel like I will take my vehicle to have further services at MINI of Madison. More
by hachansoo0413
Employees Worked With
Alicia Stevenson
January 10, 2011
I purchased a new Mini through the Madison Dealership. My sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rew sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rewarding experience. She was very patient with me even after I changed my mind several times on what vehicle I wanted. She took the time to pull two vehicles out to have them side by side so I was able to see the differences between them. She was very knowledgeable about the features and options available to me. More
by risige
Employees Worked With
Alicia Stevenson
January 10, 2011
I was given a great experience. MINI of Madison hit the nail on the head. My questions were answered. I love the atmosphere that is MINI. The staff is fantastic. No pressure, just prfessional and kind. nail on the head. My questions were answered. I love the atmosphere that is MINI. The staff is fantastic. No pressure, just prfessional and kind. I feel I got the best deal and as a first time buyer... I'd do it again. Thank You! More
by Joeremark
Employees Worked With
Alicia. Phil, Kris, and Deleena
January 10, 2011
Buying a car should always be this fun! The process was smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the dec smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the decision easy. This transaction more about fun than pressure. I have already been telling my friends to "go see Alicia and drive a MINI." I had a great experience!! More
by mfox50
Employees Worked With
Alicia Stevenson
