MINI of Las Vegas - Service Center

Second time is a charm! !!! My car is one year old and has about 7000 miles.I had an appointment to service my mini for 7/28 at 11 AM. I arrived at 10:45 AM and walked thru t !!! My car is one year old and has about 7000 miles.I had an appointment to service my mini for 7/28 at 11 AM. I arrived at 10:45 AM and walked thru the door to check in and the service lady at the desk to the right greeted me, but did not make me feel welcome at all. I told her I had an appointment for 11am and I was going to wait for my car. Very coldly she said that it was not a problem and it was going to be 5 hours wait! I told her that it was not going to work, and that I was told it was only going to take 45 minutes or so by the call center person who set up the appointment for me. Without showing any sympathy or care she replied that the people at the call center have no idea of what goes on at the dealership! She was kind of yelling and intimidating the entire time... She asked if I wanted to reschedule and I said I was going to go to Firestone Auto-care for my oil change even if I had to pay for; but she replied that if I did that all my warranties would be voided! So I asked her kindly to reschedule the appointment for me for a day and time that she recommended, when the wait time is not 5 hours. She booked me for 8/10 at 7 am. I took the appointment, thanked her and drove 45 minutes back home. Side note: during those 5 minutes conversation we had I used words like please, thank you and sorry; during that same time I have not heard ANY of those words coming out of her mouth and the was kind of mad at me or life itself. Going back to my first sentence: "second time is a charm!"... I walked thru the door again, went to the service man to the left and got checked in, I made a joke about everyone being in a better mood at 7AM- we laughed at that! He quoted me for an hour and a half wait; not ideal but acceptable. He offered complimentary carwash, I declined. He was efficient and polite. The waiting lounge has vending machines for snacks, complimentary bottle of water, and a very nice complimentary selection of coffees! I am a compassionate understanding person I know we all have bad day. I STILL recommend MINI of Las Vegas. More

Dawn Trails is my Advisor she is awesome very professional and knowledgeable regarding her work, always can count on her all the time . She is above and beyond 😘 professional and knowledgeable regarding her work, always can count on her all the time . She is above and beyond 😘 More

They have a top notch service department and the coffee is always hot as expected is always hot as expected More

The Mini dealership on Sahara was friendly, courteous and found me a private and quiet spot as I had an important conference call i needed to be on, while waiting for my vehicle. found me a private and quiet spot as I had an important conference call i needed to be on, while waiting for my vehicle. More

Have a wonderful experience,Eric was the guy take care of me and he was super professional and super nice The car was taking care on time Great experience me and he was super professional and super nice The car was taking care on time Great experience More

They open right on at 7:00 a. m. and they delivered the finished service earlier than originally indicated. Sean the service manager was communicative and helpful. The service mana m. and they delivered the finished service earlier than originally indicated. Sean the service manager was communicative and helpful. The service manager, forgot her name sorry, even gave us a bottle of wine. And with Fair prices and expertise what's not to like? More

Went to other repair shops no success went to Mini- issues fixed!! Very pleased! Thank you so much!! issues fixed!! Very pleased! Thank you so much!! More

Team Mini is amazing! ! I took my car for service and Eric was on top of everything, they inspected my car and took care if everything without me asking. ! I took my car for service and Eric was on top of everything, they inspected my car and took care if everything without me asking. More

The Mini of LV team keeps me motoring! I have been pleased to maintain this as my Mini home base, feeling confidently that I am being treated fairly and honestly. I have been pleased to maintain this as my Mini home base, feeling confidently that I am being treated fairly and honestly. More

Dawn at Mini of Las Vegas is such a wonderful service rep. She is the reason I keep coming back. She makes everything so easy and I appreciate her so much. rep. She is the reason I keep coming back. She makes everything so easy and I appreciate her so much. More