MINI of Las Vegas - Service Center

Communications via cellphone texts is excellent. I appreciate the effort from Dawn in the service department. Explanation of the work keeps me informed. I appreciate the effort from Dawn in the service department. Explanation of the work keeps me informed. More

Setting up the appointment was very easy, the service was completed in a timely manner, the staff was friendly, and the overall experience was extremely pleasant. completed in a timely manner, the staff was friendly, and the overall experience was extremely pleasant. More

Friendly Staff! ! Professional service, very good communication, I like when they send the video tape explaining what's going on with the vehicle it's is very cool 😎 ! Professional service, very good communication, I like when they send the video tape explaining what's going on with the vehicle it's is very cool 😎 More

I brought my Mini 10 year old car in to replace a part, they were able to repair the part instead of replacing it, saving me money. Good work, good service department. 5 Stars all the way. they were able to repair the part instead of replacing it, saving me money. Good work, good service department. 5 Stars all the way. More

Dawn in the service department is fabulous. She always goes the extra mile to help us. She always goes the extra mile to help us. More

Second time is a charm! !!! My car is one year old and has about 7000 miles.I had an appointment to service my mini for 7/28 at 11 AM. I arrived at 10:45 AM and walked thru t !!! My car is one year old and has about 7000 miles.I had an appointment to service my mini for 7/28 at 11 AM. I arrived at 10:45 AM and walked thru the door to check in and the service lady at the desk to the right greeted me, but did not make me feel welcome at all. I told her I had an appointment for 11am and I was going to wait for my car. Very coldly she said that it was not a problem and it was going to be 5 hours wait! I told her that it was not going to work, and that I was told it was only going to take 45 minutes or so by the call center person who set up the appointment for me. Without showing any sympathy or care she replied that the people at the call center have no idea of what goes on at the dealership! She was kind of yelling and intimidating the entire time... She asked if I wanted to reschedule and I said I was going to go to Firestone Auto-care for my oil change even if I had to pay for; but she replied that if I did that all my warranties would be voided! So I asked her kindly to reschedule the appointment for me for a day and time that she recommended, when the wait time is not 5 hours. She booked me for 8/10 at 7 am. I took the appointment, thanked her and drove 45 minutes back home. Side note: during those 5 minutes conversation we had I used words like please, thank you and sorry; during that same time I have not heard ANY of those words coming out of her mouth and the was kind of mad at me or life itself. Going back to my first sentence: "second time is a charm!"... I walked thru the door again, went to the service man to the left and got checked in, I made a joke about everyone being in a better mood at 7AM- we laughed at that! He quoted me for an hour and a half wait; not ideal but acceptable. He offered complimentary carwash, I declined. He was efficient and polite. The waiting lounge has vending machines for snacks, complimentary bottle of water, and a very nice complimentary selection of coffees! I am a compassionate understanding person I know we all have bad day. I STILL recommend MINI of Las Vegas. More

Dawn Trails is my Advisor she is awesome very professional and knowledgeable regarding her work, always can count on her all the time . She is above and beyond 😘 professional and knowledgeable regarding her work, always can count on her all the time . She is above and beyond 😘 More

They have a top notch service department and the coffee is always hot as expected is always hot as expected More

Have a wonderful experience,Eric was the guy take care of me and he was super professional and super nice The car was taking care on time Great experience me and he was super professional and super nice The car was taking care on time Great experience More

The Mini dealership on Sahara was friendly, courteous and found me a private and quiet spot as I had an important conference call i needed to be on, while waiting for my vehicle. found me a private and quiet spot as I had an important conference call i needed to be on, while waiting for my vehicle. More