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MINI of Las Vegas - Service Center
Las Vegas, NV
166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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166 Reviews of MINI of Las Vegas - Service Center
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December 30, 2024
Imagine my surprise on Christmas Eve, when my dashboard warned me to put air in my tires while driving down the Las Vegas Strip. Couldn't make the 275 mile drive back to LA without an emergency visit to Mi warned me to put air in my tires while driving down the Las Vegas Strip. Couldn't make the 275 mile drive back to LA without an emergency visit to Mini of Las Vegas. I was grateful to find them open on December 26th. They quickly assessed the problem: a screw penetrated my left rear tire on my lengthy trek for the holidays. Following their advice, I replaced two tires, since all my tires are six years old. Performed with aplomb while I waited in the dealership. Instead of losing money at a casino table, I invested in my Mini, thanks to the pros at Mini of Las Vegas. I drove home to LA with confidence, knowing that my car was handled with care. More
by JimmyBlueyes
Employees Worked With
Dawn Trail, Derek Arterberry
November 25, 2024
I recommend you not do business with MINI of Las Vega, they are not honest. I was charged $2,200 to not fix a problem. I took my MINI Clubman to MINI of Las Vegas because of a loud rubbing noise coming f they are not honest. I was charged $2,200 to not fix a problem. I took my MINI Clubman to MINI of Las Vegas because of a loud rubbing noise coming from the front right of the car. In reviewing the problem with the service advisor, I pointed out that though not a mechanic, I am an engineer who has been around plenty of failing motor and pump bearings and this did not sound like a bearing problem. I paid roughly $200 to have the problem diagnosed. The service advisor came back to me with a diagnosis of a failed wheel bearing and a $2,200 estimate. I questioned the diagnosis which he affirmed and then I asked pointedly whether replacing the wheel bearing would fix the problem. The answer was “Yes”. I took the car in on a Tuesday. There was no loaner car available so I had to pay for a rental car for 3 days. Finally, a loaner car was available. That was a good thing because “repairs” took until the following Monday to complete. The service advisor called to tell me that my car was ready but there was another problem with the front right tire. I picked my car up paying $2,200 under protest and pointed out to the service advisor that I paid for repairs that weren’t needed and they didn’t fix the problem. Initially he denied that and then all he could say was, “I’m sorry.” I drove directly to Discount Tire with the same load rubbing noise that cause me to take the car to MINI in the first place. Discount Tire found a tire that was cracked inside and replaced it under warranty in a couple of hours. I called the dealership multiple times and most calls went unanswered. I finally got through and asked to talk to the service manager. No answer so I left messages requesting a return call on three successive days. No call. Finally, the loaner car was a huge disappointment. I drive a MINI because it is a fun car to drive. The new loaner was all sterile electronics and the MINI charm and driving experience are gone. More
by holliescott13
Employees Worked With
Ernie
July 17, 2024
Service was not completed as invoice stated. I am really disappointed with the fact that the tires where not checked. It opens the door that other services may have also been over-looked. Not fo I am really disappointed with the fact that the tires where not checked. It opens the door that other services may have also been over-looked. Not for the 1st time, Shortly after we bought the car, mileage 8487, The oil change warning came on and later the tire pressure warning also. More
by arnieanddiane
Employees Worked With
Adrian led us through the service . He was excellent as alway.
July 04, 2024
Never gotten service so don’t know why it asked for a review. I paid for a diagnostic long time ago but never received it and I still paid. Receive another diagnostic and they still don’t manage to do th review. I paid for a diagnostic long time ago but never received it and I still paid. Receive another diagnostic and they still don’t manage to do their job so I’m never coming here ever again! More
by Davidestrella9
Employees Worked With
Ernesto Luján , Erik Muñoz
July 03, 2024
I’ve been here before and had great service but this time Waited 5 hours for battery change. The entire time I kept being given a completion time, only to have it pass. The service rep was doing his best in Waited 5 hours for battery change. The entire time I kept being given a completion time, only to have it pass. The service rep was doing his best in a difficult circumstance since their computer systems were down, but they need to have a process in place for when. Something like this happens. No one checked to make sure my battery was in stock prior to my appointment and no one bothered to tell me that was the case as I was waiting. More
by Red
Employees Worked With
Dont know
June 22, 2024
I question their abilities. My car was serviced in January and showed 8mm front brake wear. I just had it serviced 5000 miles and 6 months later and the brakes are showing at 10 My car was serviced in January and showed 8mm front brake wear. I just had it serviced 5000 miles and 6 months later and the brakes are showing at 10mm. Its magic! OR, the dearler tech does not know how to do a simple caliper mrasure...which scare me when they tell me I need brakes based on their measure. Would you trust them? Then I pick up my car on a 107 degree day. My car is parked outside. Hotter than xxxx. Why wasnt it parked inside with the other cars where there was room? Then there sweaty hand marks from the lot boy, both inside and outside on the door handles. Gross. OVERALL fail by the dealer. I will not be going back to Mini Las Vegas. More
by stuartlv
Employees Worked With
Dawn
June 02, 2024
I've always had excellent customer service at Mini of Las Vegas. Our service representative Dawn is just the best! The mechanics, sales staff, everyone else at the shop is professional, and go over and above Vegas. Our service representative Dawn is just the best! The mechanics, sales staff, everyone else at the shop is professional, and go over and above to make sure we're happy with the outcome. More
by booksbyfive
Employees Worked With
Dawn Trail
May 31, 2024
Taylor, the service manager, professional and helpful. He gave a very good customer service. He is knowledgeable, was able to answer all my questions regarding my mini cooper He gave a very good customer service. He is knowledgeable, was able to answer all my questions regarding my mini cooper More
by cora3
Employees Worked With
Taylor
