MINI of Knoxville - Service Center

Not good after the sale My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car a My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car and after a couple months nothing Turns out they never processed it, so we sent it in again and the new person that does finance Followed up on it and it got done Problem now is the warranty company shared my info and phone number now I'm getting a flood Of sales calls . I'm really angry about this because I just had some months of peace after changing My number. More

Customer service Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. T Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. Then I went to parts .they had my touch up paint in stock.. I also was interested in a second key. Anne took care of that. Ordered and said would b a couple days. No problem. I had to drive 100 miles to get there. ( no mini dealer in my area. 1st mini I have owned. Had it less than 1 month. Am supper pleased with the car and mini of knoxville. Darrell b. 2007 mini s More

repair vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me there was another repair needed. fine. over $2500. later, picked up car and problem exists that was NOT there when I dropped it off. NOW they want close to another $3,000 to fix that! questioning now if one of the parts replaced was even necessary. they were willing to cut repair cost in 1/2 . I believe I'll just take it somewhere else More

Above & beyond what I expected. I just need to say what a joy it has been to work with Carol Hwang in the service department. She really took what could have been a disastrous MINIs I just need to say what a joy it has been to work with Carol Hwang in the service department. She really took what could have been a disastrous MINIs on the Dragon with The Countess acting a fool and really made it special for me. Those service managers may get a bad rep but Carol bucks the trend. More

I had car trouble last Monday night in Tennessee while on road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my journey") and had to have my Mini towed 100 miles to the nearest dealership, which was Mini of Knoxville. I was worried (to say the least), as the car is quite new (09), I was at least a thousand miles away from anyone I knew, and I had to be at work in New Orleans, where I am a teacher, on Wednesday morning. I called the dealership early Tuesday morning to explain my situation and why my car was in their lot, prepared to plead that they get me back on the road ASAP, and was met with some of the friendliest, most courteous and prompt service I have ever experienced. They took my car in right away and assured me that the service would be covered under the warranty and that they would call me if anything came up that I would need to pay for out of pocket. Kevin called me twice that morning with updates-- once to tell me what the problem had been and to tell me what they had fixed (in addition to fixing my electronics issue, they took care of the service that was due, including changing my oil and replacing front and rear wiper blades), and to ask if I wanted to have the tires rotated and some rust removed (not covered under the warranty and not critical, so I opted not to have this done). He called an hour later to say that it would be done within the hour (before noon!) and that I could come pick it up. When I picked up the car it was freshly washed and vacuumed, and serviced beyond what I had hoped or expected (I'd had no idea how much I needed new wiper blades until I used the new ones later that day). I made it back to New Orleans that night, and I received both a phone call and an email from Kevin the following day checking to make sure I'd made it home safely, thanking me for my patronage, and wishing me a good school year. In the past I have been wary about taking my cars to be serviced at a dealership, usually opting for independent repair shops, but this experience has changed my mind. I cannot recommend Mini of Knoxville enough-- they turned a tense and frustrating situation into an impressively positive experience. I only wish they were in New Orleans so I could use them regularly! More

I first dealt with Grant when I bought my Clubman. Very knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. The initial service guy (who is no longer there and shall remain nameless) was a little stressed out, and didn't seem to know what he was talking about. I bought some running lights in January, and he failed to tell us about the cost of labor. When I brought the car in to get the lights, he then told me about the ~$400 labor charge. Not good, and my husband was furious. Dave then tried to call my husband, reach out and try to understand our situation. Dave has always been very professional, level-headed, understanding, pleasant to work with. Then I met Scott. Extremely friendly. It seems like I have known him forever. Dave and Scott let me pick out a MINI Duffle Coat to make up for the gaff the other guy had made. The coat is beautiful. Dave didn't "throw it" in my face...like "look, we did this for you". All he and Scott wanted was to make things right, and keep a good customer. From the beginning, I have recommended MINI of Knoxville, and will continue to do so thanks to Dave, Scott, and Grant. More

I brought my 2009 Mini in to Mini of Knoxville for an oil I brought my 2009 Mini in to Mini of Knoxville for an oil change and my 50,000 mile service on December 11 2010. I dropped the car off in the morni I brought my 2009 Mini in to Mini of Knoxville for an oil change and my 50,000 mile service on December 11 2010. I dropped the car off in the morning and had intended to pick the car up at lunch. After a few hours (longer than Eric had estimated the service would take) I called only to find out that "there is a little problem". Apparently as the technician was driving my car onto the lift to perform the service, he drove off of the side of the ramp damaging both the drivers side front wheel and tire. I went to the dealership to look at the damage and took Eric up on his offer for a loaner car while I waited for the dealership to find a tire. I was told that a tire was ordered that day and that it would arrive at the dealership on Monday. Monday came and went and I never heard from the dealership. On Wednesday (after I called Eric) I was told that the tire would get to the dealership on Friday. I understand that things can happen, but I can't understand a complete lack of communication from a dealership that was responsible for the problems to begin with. The tire arrived on Thursday and I dropped my car off to have it mounted on Friday (at this point, the wheel had still not been repaired). When I went back to the dealership to pick up my car, I was greeted by Dave who had not put eyes on the work that their "wheel guy" (that is what Dave referred to him as) had performed. The wheel had been repaired, but I could still the the evidence from their screw up. I informed Dave that I wanted a new wheels. I showed Dave the exact web site that I ordered the wheel from and it cost a whopping $125. Dave informed me that he would call me when the wheel arrived. At this point, I did take my car home. A few weeks later (January 7th), Dave called me to let me know that the wheel had arrived and that I could come by the dealership to have it mounted that afternoon. When I got to the dealership, Dave and I inspected the wheel (it was apparent that he had not yet looked at it) and immediately I saw that the box the wheel came in had a big slash in it. As expected, the wheel was damaged and Dave told me that he would order another and call me when it arrived. 2 weeks later (January 21), Eric called me to remind me that my wheel had come in and that I could have my car fixed whenever I could get to the dealership. I called Eric back to find out if it was the wheel that had been ordered after Dave and I noticed that the first wheel had been damaged. He told me that he had to check and would call back. Several hours later, Eric called me and told me that it was the same damaged wheel but that a new one was on order (all the while saying things like "don't worry, we are going to take care of you") I continued to wait. 2 weeks later (February 2), I called Eric to find out if the wheel had arrived. He told me that he had to check and would call me back. Due to the fact that calling me back was not one of Eric's stronger points, I specifically asked for him to call me back EVEN if he did not find any news out. At this point, I started to get a bit frustrated at the situation and the fact that the dealership was treating me like this. Eric did call me back and told me that the wheels was not yet there but it was on its way. I asked again if it had been ordered and he said "Yes." That Friday (February 4), I called again and Eric again "had to check and would call me back." I never heard back from him so I contacted the General Manager (Steve) to get him involved. When he called me back, he informed me that a wheels had not been ordered but that he had them order on. The reason that he explained to me that a wheel had not been ordered was that Dave wanted to know what the resolution was from the damage complaint that was filed with the shipping company before he ordered another wheel. After another week, I was told that the wheel was in and made an appointment to have it mounted on Saturday (February 12). When I arrived, the only individual that I saw was Eric. It took over an hour to have the work done (the first 20 minutes involved the wheel (unprotected) sitting by a door that people were coming in and out of. Once the work was completed, my wife and I left the dealership. Not only did I not see Dave on Saturday, I also did not see Steve. I am not in a business that involves customer service, but if I was, I would have expected ONE of them to be there to ensure that everything was completed in a timely manner and PROPERLY. In the end, my customer satisfaction was not worth $125 to Dave. Additionally, Eric lied to me NUMEROUS times for reasons that I still do not know. I can say one thing definitively and that is that Grayson Mini/BMW is NO BETTER than any used car salesman I have ever bought a car from. I strongly encourage anyone dealing with this dealership to think twice. More