MINI of Knoxville

Overall, the experience was a good one. The process went as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the as smoothly as possible. Everyone was educated about their product, helpful, and friendly. I would recommend Mini of Knoxville and if I were in the market for another Mimi, I would certainly do a return trip. Service is a big part of a car purchase and I am pleased to know that the service department has Saturday hours. More

Andrea was extremely helpful in finding us a car to surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate h surprise our son. She had everything ready when I arrived at the dealership, which was nice due to the long drive we had to get there. I appreciate her knowledge and friendliness also. Our son was very excited and is truly enjoying his new Mini. I was not convinced that a Mini was what we needed to buy for him, but Andrea helped me make that decision. We are all very happy with the Mini Countyman we purchased. Thank you again for a pleasant experience. Denise Trotter More

My wife and I were looking for a MINI of specific color and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor custo and features. Since we live in Nashville, we first went to the Nashville MINI dealership, where we found a haughty attitude and pitifully poor customer service. We called Knoxville and Andrea started looking for the car we wanted. She found one, but it was sold before we could secure it. Over a period of nearly two weeks, Andrea worked very hard to find our car. In the end she did not succeed, but it was not for lack of trying. She conducted herself as a consummate professional, making herself available for questions and sending progress reports on a regular basis. We are very sorry that Andrea's hard work didn't yield her a sale. We would uinhesitatingly recommend her to everyone as a friendly, responsible and highly capable salesperson. More

I hate the entire car buying process. I hate it so much that it's been over 10 years since I even seriously considered buying a new car. However, my experience with MINI of Knoxville was nothing but easy. that it's been over 10 years since I even seriously considered buying a new car. However, my experience with MINI of Knoxville was nothing but easy. Most of the work was done via email. Andrea understood my work responsibilities and was able to work with my schedule. I totally recommend that anyone purchasing a new car do the entire thing online. From beginning to end, buying this car was the easiest thing I've ever experienced in the car world. And as bonus, I am now the proud owner of the cutest car ever created. More

I first dealt with Grant when I bought my Clubman. Very knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. knowledgeable and personable. No pressure whatsoever, plus he gave us a great deal as it had been only a month since they had opened in Knoxville. The initial service guy (who is no longer there and shall remain nameless) was a little stressed out, and didn't seem to know what he was talking about. I bought some running lights in January, and he failed to tell us about the cost of labor. When I brought the car in to get the lights, he then told me about the ~$400 labor charge. Not good, and my husband was furious. Dave then tried to call my husband, reach out and try to understand our situation. Dave has always been very professional, level-headed, understanding, pleasant to work with. Then I met Scott. Extremely friendly. It seems like I have known him forever. Dave and Scott let me pick out a MINI Duffle Coat to make up for the gaff the other guy had made. The coat is beautiful. Dave didn't "throw it" in my face...like "look, we did this for you". All he and Scott wanted was to make things right, and keep a good customer. From the beginning, I have recommended MINI of Knoxville, and will continue to do so thanks to Dave, Scott, and Grant. More

We have had a FANTASTIC experience working with BMW/Mini of Knoxville! The people were very knowledgeable, friendly and very personable! Considering Knoxville, TN had just endured the worst tornado outbreak of Knoxville! The people were very knowledgeable, friendly and very personable! Considering Knoxville, TN had just endured the worst tornado outbreak in a long time the folks here were still very friendly and professional. While we were there, a fellow came who had just been on the Mini Dragon run and his Mini developed some issues. Mini of Knoxville was there to help him. We had not yet purchased our Mini Clubman and watched how the Service people dealt with this unexpected situation. They were fantastic. The Service fellow helped him out and said it was nothing serious. Just some kind of gate was stuck. He took care of it and they were off! Such an experience is what Grayson's has always been known for. In the past we have purchased many Jeeps from Grayson's and after a 6 year hiatus... we decided to check into their Minis. We were not disappointed! FANTASTIC people.... FANTASTIC service... It was nice to know that Grayson's BMW/Mini of Knoxville is STILL A NAME YOU CAN TRUST! Very Happy "Mini" Owners indeed! Ryan and Marj Worley Knoxville TN More

Great service... sent my build from the mini website and had a response the next day. When we couldn't find an exact match, they worked very hard to find one even better than I had initially planned. Work had a response the next day. When we couldn't find an exact match, they worked very hard to find one even better than I had initially planned. Worked to find a price that made my drive to knoxville worth it rather than going to closer louisville. They handled my constant questions and spent a lot of time finding the right car and working out a great deal. More

I contacted Andrea via the internet with an interest in purchasing a new MINI Cooper. She was extremely attentive and helpful. I travel a lot with my work schedule and she was more than understanding and s purchasing a new MINI Cooper. She was extremely attentive and helpful. I travel a lot with my work schedule and she was more than understanding and stayed in constant contact with me regarding my needs. She new the product very well and via email and telephone calls was able to help me determine precisely the right vehicle for me and my family. She understood and assisted me with my odd schedule and found the precise vehicle I desired. She worked closely with other dealer personnel to assist me in ensuring the price was right as well. On the day I was to pick up the car and sign the paperwork, she was very friendly and put me at ease. She took extra time to make certain that I learned the car inside and out before I left. I worked with Darren concerning finances and the process was timely and handled extremely well. They both worked hard to ensure I was comfortable and at ease. Darren was thorough and effecient and made the paperwork painless. I have purchased many vehicles over the years and this was without a doubt the best experience yet. All in all I got an excellent deal, the exact car I was wanting and feel I walked away with two new friends. I will definitely be going back to MINI of Knoxville for my next vehicle thanks to Darren and Andrea. More

I purchased my "Ms Piggy" from Herb in Dec. It was a pleasure to do business with such a well informed gentleman concerning Mini Coopers. He took the time to set all of my phone contacts, all the was a pleasure to do business with such a well informed gentleman concerning Mini Coopers. He took the time to set all of my phone contacts, all the buttons on my radio, and showed me twice on "how to do things"...since I am a senior senior and asked him to do so the 2nd time. It was a please doing business with such a great company and excellent salesman. I would recommend Mini of Knoxville to all new buyers. I plan on purchasing a 2012 "if" Herb can special order a PINK one. More

Admittedly, I've always been a car nut, but typically still hate the purchase process. I have a background in my career of Customer Service and for many years now Sales. I am very often dumbfounded by still hate the purchase process. I have a background in my career of Customer Service and for many years now Sales. I am very often dumbfounded by how unprofessional Salespeople can be. Poor presentation, poor or no followup, not knowing their product, all the reasons one looks for NOT to return to buy again or recommend a friend to buy. MINI of Knoxville gave me all the reasons to buy and to recommend them to a friend and it was all spearheaded by Andrea DeMarco. From our first contact to signing the papers, she was always there, always following up and assuring our interests and needs were met. She seems to have a great support group within the dealership, from the Business Manager to the Service Manager, who from now on I want as my best friend. Thanks to all for making our purchase fun again. More