MINI of Knoxville

Andrea was the sales representative I worked with. She was personable, professional, and worked with me to get me into the vehicle I wanted. I also worked with Patrick in finance who patiently worked with was personable, professional, and worked with me to get me into the vehicle I wanted. I also worked with Patrick in finance who patiently worked with me and went over everything in detail. Another young woman, Andrea's assistant, helped me with learning the features on my Mini and fully answered all my questions. I had an enjoyable experience with Mini of Knoxville and all the staff there. I would recommend them to friends. More

I have never been a fan of the car buying process. I just don't have the time for all of the hoops car salesman tend to put a person through -- trying to sell me what they have on their lot instead of w just don't have the time for all of the hoops car salesman tend to put a person through -- trying to sell me what they have on their lot instead of what I'm specifically looking for -- stalling negotiations --- etc, etc. However, Andrea DeMarco made the whole process simple. Though a series of emails, she guided me though the build, negotiated the price quickly and fairly and made the entire purchase simple and painless. This is my second automotive purchase from Andrea. And for this purchase, I actually attempted to work with a couple of other internet sellers just to see if there were any benefit to working with a closer market. I quickly found that not only was there no price benefit, the other online sellers I contacted would not even begin the process without me actually having me on the lot. Which sort of negates the whole internet purchase aspect. It is my experience that the best way to buy a new car is to conduct the entire thing online and work through Andrea DeMarco. More

I have always wanted a Mini Cooper, it was time for another car (due to gas prices). My husband found a Mini on the internet with Grayson, set up an appointment with Andrea, when we arrived she had th another car (due to gas prices). My husband found a Mini on the internet with Grayson, set up an appointment with Andrea, when we arrived she had the car pulled up front, everyone at the dealership was wonderful. So nice, helpful, explained what they were doing, not just leaving us to sit and wonder. I would definately recommend this dealership to everyone. More

I had car trouble last Monday night in Tennessee while on road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my journey") and had to have my Mini towed 100 miles to the nearest dealership, which was Mini of Knoxville. I was worried (to say the least), as the car is quite new (09), I was at least a thousand miles away from anyone I knew, and I had to be at work in New Orleans, where I am a teacher, on Wednesday morning. I called the dealership early Tuesday morning to explain my situation and why my car was in their lot, prepared to plead that they get me back on the road ASAP, and was met with some of the friendliest, most courteous and prompt service I have ever experienced. They took my car in right away and assured me that the service would be covered under the warranty and that they would call me if anything came up that I would need to pay for out of pocket. Kevin called me twice that morning with updates-- once to tell me what the problem had been and to tell me what they had fixed (in addition to fixing my electronics issue, they took care of the service that was due, including changing my oil and replacing front and rear wiper blades), and to ask if I wanted to have the tires rotated and some rust removed (not covered under the warranty and not critical, so I opted not to have this done). He called an hour later to say that it would be done within the hour (before noon!) and that I could come pick it up. When I picked up the car it was freshly washed and vacuumed, and serviced beyond what I had hoped or expected (I'd had no idea how much I needed new wiper blades until I used the new ones later that day). I made it back to New Orleans that night, and I received both a phone call and an email from Kevin the following day checking to make sure I'd made it home safely, thanking me for my patronage, and wishing me a good school year. In the past I have been wary about taking my cars to be serviced at a dealership, usually opting for independent repair shops, but this experience has changed my mind. I cannot recommend Mini of Knoxville enough-- they turned a tense and frustrating situation into an impressively positive experience. I only wish they were in New Orleans so I could use them regularly! More

I saw a car on autotrader and contacted them. Bill Robbins contacted me back and through several emails and a phone call decided I wanted the car but needed to test drive it first. In order to speed t Robbins contacted me back and through several emails and a phone call decided I wanted the car but needed to test drive it first. In order to speed the sale process I gave him my trade in info and told him I would be there in an hour because I live quite a ways away. He responded that he was looking forward to seeing me in an hour and would pull the car up front for me. When I got there an hour later he was test driving it with someone else. They obviously liked it because they went back to his desk and someone else said we should wait because a lot of times the sale falls through. After about an hour we left. Nothing like spending my birthday traveling over an hour each direction and waiting while someone else buys the car I went there for!!! More

Andrea was very helpful, followed up and have great service for a great car buying experience. I would purchase from there again and refer people there. service for a great car buying experience. I would purchase from there again and refer people there. More

Andrea was so helpful and really great to work with. I am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I woul am recently divorced and this was my first "solo" car purchase. She made me feel comfortable and was so happy to answer all of my questions. I would definitely go back to this dealer because of her! More

This was by far the best dealership I've ever purchased a vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! vehicle from. Everyone was very friendly and helpful. I would recommend this to dealership to others! More

My experience with Andrea and the rest of the staff was by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to by far the best experience I've ever had at a dealership. They were very friendly without being a "fake friendly". Andrea was a tremendous help to me in purchasing my new MINI. She answered all my questions and within a timely manner. I would reccommend this dealership and the staff to others in a heartbeat. More

I live in S.Carolina, spoke with Stephen over the phone. He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen h He was fantastic, we had been working over the phone for a couple of weeks. It's a 6 hour drive to Knoxville from my home, when we arrived, Stephen had everything ready to go. The Sirius XM was programmed, the car was spotless and ready to go and the paperwork was waiting, we were there for about 30 minutes. The entire staff was awesome, it was the smoothest transaction I've ever had when purchasing a new car. I love my MINI and Stephen should be everyone's MINI guy.. Thanks MINI of Knoxville More