MINI of Knoxville

Buyer Beware, have the vehicle inspected before purchasing Buyer Beware, we read the reviews on Yelp and Google Review and we like to give every business an opportunity despite what the reviews are said about Buyer Beware, we read the reviews on Yelp and Google Review and we like to give every business an opportunity despite what the reviews are said about that company. I wished we would have saved our self the aggravation and listen to the reviews. We drove 3 hours from Nashville to look at white 2011 CLS550 that had only 27,000 miles. As soon as we walk up to the vehicle we are greeted with"We just Notice this good size dent in the middle of the hood", why didn't you call us and let us aware of this dent, over the phone we were told the vehicle is flawless, we started the vehicle up and the fans immediately were on and roaring very loudly, running the vehicle for 15 minutes the fans never turned off. My husband pulls out his Snap-on Versus and pulls up numerous codes that were all pending and stored into history, they cleared the codes so the Service Engine Light would not appear to after we bought the vehicle. We asked to have our $1,000.00 deposit returned, we were told they could not do that on Saturday due to that department is not open, it is Thursday and we are still getting the run around, it has been lie after lie, I will call you back, that has not happen and the dealership keeps passing the buck. I highly recommend if you are thinking of purchasing any vehicle from this dealership, make sure you have an appointment wit ha ASE certified technician and have them inspected the vehicle for any issues including running a computer diagnostics. Please read and listen to others experiences, I am just glad we did not become one of them who bought a vehicle with numerous issues. More

Not good after the sale My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car a My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car and after a couple months nothing Turns out they never processed it, so we sent it in again and the new person that does finance Followed up on it and it got done Problem now is the warranty company shared my info and phone number now I'm getting a flood Of sales calls . I'm really angry about this because I just had some months of peace after changing My number. More

Customer service Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. T Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. Then I went to parts .they had my touch up paint in stock.. I also was interested in a second key. Anne took care of that. Ordered and said would b a couple days. No problem. I had to drive 100 miles to get there. ( no mini dealer in my area. 1st mini I have owned. Had it less than 1 month. Am supper pleased with the car and mini of knoxville. Darrell b. 2007 mini s More

MOST EMBARRASSING EXPERIENCE OF MY LIFE I am building line of credit and had my grandmother to co-sign. Multiple dealers reassured me that everything would be great and finalized before leav I am building line of credit and had my grandmother to co-sign. Multiple dealers reassured me that everything would be great and finalized before leaving with my FIRST car of my own that Friday. I drove for a full weekend till Monday. I received a phone call that I was to return the car because the bank rejected my loan, regardless of paperwork signed. I had to return my car and find another way of transportation to work the following day because of what they called a mistake. That mistake cost me money and time wasted, even though I had put a grand down and signed all my paperwork. NOT GOOD BUSINESS IF YOU ASK ME. More

It was good We dealt with them three times plus maintenance visits. They worked good with us and got us both in a mini. They are fun cars. See Brandon if you go We dealt with them three times plus maintenance visits. They worked good with us and got us both in a mini. They are fun cars. See Brandon if you go in. More

used car service me and my wife purchased a used car with a faulty gauge. the salesman said they would fix the problem and should only take a few days to get repaired me and my wife purchased a used car with a faulty gauge. the salesman said they would fix the problem and should only take a few days to get repaired . Its now been over a week and still no car. nobody will return our calls . we have to keep calling and calling to only get a run around. very unhappy with so called customer service More

Purchase mini Cooper Mini of Knoxville made my new car buying a great exsperience. The staff was very helpful my sales person Ricky Loy was A+ Finance Dept Jeff ,Celia exc Mini of Knoxville made my new car buying a great exsperience. The staff was very helpful my sales person Ricky Loy was A+ Finance Dept Jeff ,Celia excellent..And went back for a second time to go over all the options and any ? I had about my mini cooper..Would definitely buy again from Mini Of KNOXVILLE More

Repeat Customer I've bought 2 cars there myself and referred about 5 friends there including my own mother. As part of the Grayson Group they definitely live up to t I've bought 2 cars there myself and referred about 5 friends there including my own mother. As part of the Grayson Group they definitely live up to their good reputation. More

repair vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me there was another repair needed. fine. over $2500. later, picked up car and problem exists that was NOT there when I dropped it off. NOW they want close to another $3,000 to fix that! questioning now if one of the parts replaced was even necessary. they were willing to cut repair cost in 1/2 . I believe I'll just take it somewhere else More

great experience excellent knowledge of product Duncan Taylor was very thorough and informative on my 2014 mini cooper although I owned 2 previous minis he explained a excellent knowledge of product Duncan Taylor was very thorough and informative on my 2014 mini cooper although I owned 2 previous minis he explained all the upgrades on the 2014 Jeff the used car manager was extremely helpful with my decision to purchase my mini Thank you to everyone your service is greatly appreciated More