MINI of Knoxville

Customer service Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. T Start with Anne in service. Made appt. With her re. A recall. She ordered part made appt. When I arrived she handled all well. Car repaired quickly. Then I went to parts .they had my touch up paint in stock.. I also was interested in a second key. Anne took care of that. Ordered and said would b a couple days. No problem. I had to drive 100 miles to get there. ( no mini dealer in my area. 1st mini I have owned. Had it less than 1 month. Am supper pleased with the car and mini of knoxville. Darrell b. 2007 mini s More

MOST EMBARRASSING EXPERIENCE OF MY LIFE I am building line of credit and had my grandmother to co-sign. Multiple dealers reassured me that everything would be great and finalized before leav I am building line of credit and had my grandmother to co-sign. Multiple dealers reassured me that everything would be great and finalized before leaving with my FIRST car of my own that Friday. I drove for a full weekend till Monday. I received a phone call that I was to return the car because the bank rejected my loan, regardless of paperwork signed. I had to return my car and find another way of transportation to work the following day because of what they called a mistake. That mistake cost me money and time wasted, even though I had put a grand down and signed all my paperwork. NOT GOOD BUSINESS IF YOU ASK ME. More

It was good We dealt with them three times plus maintenance visits. They worked good with us and got us both in a mini. They are fun cars. See Brandon if you go We dealt with them three times plus maintenance visits. They worked good with us and got us both in a mini. They are fun cars. See Brandon if you go in. More

used car service me and my wife purchased a used car with a faulty gauge. the salesman said they would fix the problem and should only take a few days to get repaired me and my wife purchased a used car with a faulty gauge. the salesman said they would fix the problem and should only take a few days to get repaired . Its now been over a week and still no car. nobody will return our calls . we have to keep calling and calling to only get a run around. very unhappy with so called customer service More

Purchase mini Cooper Mini of Knoxville made my new car buying a great exsperience. The staff was very helpful my sales person Ricky Loy was A+ Finance Dept Jeff ,Celia exc Mini of Knoxville made my new car buying a great exsperience. The staff was very helpful my sales person Ricky Loy was A+ Finance Dept Jeff ,Celia excellent..And went back for a second time to go over all the options and any ? I had about my mini cooper..Would definitely buy again from Mini Of KNOXVILLE More

Repeat Customer I've bought 2 cars there myself and referred about 5 friends there including my own mother. As part of the Grayson Group they definitely live up to t I've bought 2 cars there myself and referred about 5 friends there including my own mother. As part of the Grayson Group they definitely live up to their good reputation. More

repair vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me there was another repair needed. fine. over $2500. later, picked up car and problem exists that was NOT there when I dropped it off. NOW they want close to another $3,000 to fix that! questioning now if one of the parts replaced was even necessary. they were willing to cut repair cost in 1/2 . I believe I'll just take it somewhere else More

great experience excellent knowledge of product Duncan Taylor was very thorough and informative on my 2014 mini cooper although I owned 2 previous minis he explained a excellent knowledge of product Duncan Taylor was very thorough and informative on my 2014 mini cooper although I owned 2 previous minis he explained all the upgrades on the 2014 Jeff the used car manager was extremely helpful with my decision to purchase my mini Thank you to everyone your service is greatly appreciated More

Crooked, shifty people I WILL NOT RECOMMEND ANYONE BUYING A CAR FROM THIS xxxxx CROOKED DEALERSHIP!!! I really wish I could give negative stars..... We purchased a 2004 v I WILL NOT RECOMMEND ANYONE BUYING A CAR FROM THIS xxxxx CROOKED DEALERSHIP!!! I really wish I could give negative stars..... We purchased a 2004 vehicle (not a mini cooper) with 80+k miles on it..... During the buying process....our "sales" guy Travis had awful communication. He was given $500 to hold the vehicle for sale as we live out of town. a few days later, my boyfriend realized that the $500 had not come out of his account yet and had heard nothing from Travis. We weren't sure if would were going to pick up the vehicle Monday or if it was sold from under us. I called the online sales person who originally listed the car (the only person with some sense) He was very nice and was able to tell us that the car indeed was listed as sold under the computer system in our name. And that Travis does not answer customer calls on his day off. After the purchase was final, a few weeks later, our vehicle starter started acting funny (would click a few times, then finally start). The breaks began to lock up and were red hot. And then the vehicle over heated after idling for a short amount of time in the parking lot. After a few tries at calling the dealership to get it back in under warranty, he brought it into them. The shop has had the vehicle for a week now. My boyfriend has called them everyday....no answer back to what is going on with it or if they had even started working on it. Finally Thursday...the good for nothing receptionist told him "it should be done this afternoon for you to pick it up"....he went....not done. Travis tells him, it'll be done tomorrow (Friday). Boyfriend calls four times Friday. Receptionist dropped his call once. Transferred him to service department finally, service department tells him he needs to talk to the used car service department, transfers, call is dropped. Calls back, asks receptionist to speak to 'used car service department', she tries to transfer him 3 times....again, call is dropped. Travis texts him that afternoon (because apparently professionals text their customers now) finally and says your car should be ready later this afternoon. Boyfriend gets to the dealership, asks where the used car service department is....SAME receptionist on the phone earlier says "we don't have a used car department....” Finally he gets to where he is somewhat supposed to be and of course, “Well it should be ready Monday” He gets there Monday….. “It’ll be ready tomorrow”. He asks for a print out of the “front to back top to bottom” inspection the dealership did prior to selling him the vehicle… on it was 4 things, one being that they topped off the anti-freeze, which brings me to the next problem we had a week later. He had to get the waterpump replaced. MINI wouldn’t take responsibility for it and said the only reason why they spent $3000 on the rear end situation was because it was a safety issue. Now another week later, we are told that we need a whole new drive shaft. This is only 5 weeks into us having the jeep, and with it being in their shop for a week. So my boyfriend calls the dealership and of course, no one is available to talk to him. He left a message with the manager Friday morning (they are open on Saturdays as well) and it is now Monday and haven’t heard a word from ANYONE at the dealership. AGAIN…I WILL NOT RECOMMEND ANYONE BUYING A CAR FROM THIS xxxxx CROOKED DEALERSHIP!!! If this problem does not get resolved, the next step will be going to the BBB as well as getting a lawyer and acting on Tennessee’s Lemon Law. More

Ricky Loy I recently bought a 2016 cooper s 4 door! I loved the dealership's atmosphere and Ricky was awesome! If you want the best deal and service head on dow I recently bought a 2016 cooper s 4 door! I loved the dealership's atmosphere and Ricky was awesome! If you want the best deal and service head on down to Mini of Knoxville and ask for Ricky! He's honest and works hard to get you the best deal:) I will be a Mini driver for life:) thanks Ricky, and Mini of Knoxville for a great experience getting the car of my dreams:)) More