MINI of Knoxville

If you are looking for a dealership full of liars, broken promises, and cars with problems you have found the right place! The salesman that I had worked with assured my husband and I that the features on th promises, and cars with problems you have found the right place! The salesman that I had worked with assured my husband and I that the features on the vehicle I purchased would be repaired. These were broken promises that have yet to be fulfilled. When you call the dealership, you get lies on lies on lies about who is or is not in the building. I'm convinced the managers have been in meetings for weeks now. Please do yourself a favor and take your business elsewhere. More

GAVE AWAY MY PERSONAL INFORMATION When I got my MINI from MINI of Knoxville, I traded in my previous car. They sold that car last week and gave the new owner my PRIVATE INFORMATION! My When I got my MINI from MINI of Knoxville, I traded in my previous car. They sold that car last week and gave the new owner my PRIVATE INFORMATION! My Facebook profile is on lockdown and private, yet they found me by using either my email address, phone number, hometown, and my full name. This place not only sold me a broken car that they claimed was "perfect", but they also endangered the safety of me, my family, and anyone around me. More

I bought a used car from Mini Cooper of Knoxville! The electronics in the transmission went out with in 34 days! Their comment to me was sorry to hear that! Don't forget you have 3 days to say no! They wi electronics in the transmission went out with in 34 days! Their comment to me was sorry to hear that! Don't forget you have 3 days to say no! They will try to tell you non-refundable More

Give it a good look if buying used. Friendly staff. The staff was polite and friendly, there were a few hiccups but nothing that isn't expected/normal. If you buy a used car from here, especially one The staff was polite and friendly, there were a few hiccups but nothing that isn't expected/normal. If you buy a used car from here, especially one with higher mileage, make sure you get someone other than them to check it out. I've wound up having some pretty severe issues with a car I purchased from them last year. Upon further inspection there seemed to have been some DIY fixes that the previous owner had done that I didn't notice at the time I was purchasing the car but should have had I given it a thorough once over. More

Thank you Aaron and Chase were very professional. Most definitely the only car buying experience without stress from sales management. I apologize for forgettin Aaron and Chase were very professional. Most definitely the only car buying experience without stress from sales management. I apologize for forgetting Aaron’s helps name on that day. Young man that was very considerate and well mannered. I am very pleased and will let family and friends know that Mini of Knoxville does an excellent job. Thank you again More

Great customer service. I purchased my 2015 Mini Cooper s on 2/12/19 the whole team were great. They really make you feel welcome throughout the while process. Chris the I purchased my 2015 Mini Cooper s on 2/12/19 the whole team were great. They really make you feel welcome throughout the while process. Chris the sales person was great to deal with. Makes sure to show you the features of the car he feels you will actually use. Even after the sale when I had to bring it back for slight work he made sure I knew what was going on with my car. Highly recommend Mini of knoxville to anyone. More

Always help us with our car Deals Never had a problem with them. Just refered parents to them for a vehicle. Brandon and Austin did a good job with getting them in a vehicle. Thank you Never had a problem with them. Just refered parents to them for a vehicle. Brandon and Austin did a good job with getting them in a vehicle. Thank you! More

Horrible Salesmanship Horrible service. I had the car shipped to me mad it's been over 3 weeks and I don't have the copies of my documents. I've contacted the salesman Cha Horrible service. I had the car shipped to me mad it's been over 3 weeks and I don't have the copies of my documents. I've contacted the salesman Chase Hoard and get noting but excuses. I contacted the Sakes Manager Mark twice and haven't received a response. The receptionist will forward you to their line knowing that it will go straight to voicemail. They have. a bunch of unexplained fees. I was driving my vehicle around with temp tags and no bill of sale. It's been almost 3 weeks and I don't have a copy of all the documents I signed. I was on time with everything they needed, but it wasn't reciprocated. I will be contacting my Bank and the BBB about this dealership. More

Buyer Beware, have the vehicle inspected before purchasing Buyer Beware, we read the reviews on Yelp and Google Review and we like to give every business an opportunity despite what the reviews are said about Buyer Beware, we read the reviews on Yelp and Google Review and we like to give every business an opportunity despite what the reviews are said about that company. I wished we would have saved our self the aggravation and listen to the reviews. We drove 3 hours from Nashville to look at white 2011 CLS550 that had only 27,000 miles. As soon as we walk up to the vehicle we are greeted with"We just Notice this good size dent in the middle of the hood", why didn't you call us and let us aware of this dent, over the phone we were told the vehicle is flawless, we started the vehicle up and the fans immediately were on and roaring very loudly, running the vehicle for 15 minutes the fans never turned off. My husband pulls out his Snap-on Versus and pulls up numerous codes that were all pending and stored into history, they cleared the codes so the Service Engine Light would not appear to after we bought the vehicle. We asked to have our $1,000.00 deposit returned, we were told they could not do that on Saturday due to that department is not open, it is Thursday and we are still getting the run around, it has been lie after lie, I will call you back, that has not happen and the dealership keeps passing the buck. I highly recommend if you are thinking of purchasing any vehicle from this dealership, make sure you have an appointment wit ha ASE certified technician and have them inspected the vehicle for any issues including running a computer diagnostics. Please read and listen to others experiences, I am just glad we did not become one of them who bought a vehicle with numerous issues. More

Not good after the sale My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car a My problem is related to the warranty company they use here and the handling of a problem I requested a canceling of a warranty when I bought a car and after a couple months nothing Turns out they never processed it, so we sent it in again and the new person that does finance Followed up on it and it got done Problem now is the warranty company shared my info and phone number now I'm getting a flood Of sales calls . I'm really angry about this because I just had some months of peace after changing My number. More