MINI of Knoxville

The car had a problem with convertible top!All other was The car had a problem with convertible top! All other was great! I was kept advised of what was found out and decided not to purchase the vehicle.... The car had a problem with convertible top! All other was great! I was kept advised of what was found out and decided not to purchase the vehicle....but service advisor was really good.......TODD! More

Since minute one, I didnt feel stressed, pushed or valuea le as a customer! John Vessell made everything I needed to happen, happen! Even with a few hiccups, not on their fault that came up, everyrthing work le as a customer! John Vessell made everything I needed to happen, happen! Even with a few hiccups, not on their fault that came up, everyrthing worked out perfectly! Huge thanks to management team as well! I’m not one to be easily pleased at a dealer, but Mini of Knoxville, takes care of every part of the shopping experience with ease and hassle free effort! More

If you are looking for a dealership full of liars, broken promises, and cars with problems you have found the right place! The salesman that I had worked with assured my husband and I that the features on th promises, and cars with problems you have found the right place! The salesman that I had worked with assured my husband and I that the features on the vehicle I purchased would be repaired. These were broken promises that have yet to be fulfilled. When you call the dealership, you get lies on lies on lies about who is or is not in the building. I'm convinced the managers have been in meetings for weeks now. Please do yourself a favor and take your business elsewhere. More

GAVE AWAY MY PERSONAL INFORMATION When I got my MINI from MINI of Knoxville, I traded in my previous car. They sold that car last week and gave the new owner my PRIVATE INFORMATION! My When I got my MINI from MINI of Knoxville, I traded in my previous car. They sold that car last week and gave the new owner my PRIVATE INFORMATION! My Facebook profile is on lockdown and private, yet they found me by using either my email address, phone number, hometown, and my full name. This place not only sold me a broken car that they claimed was "perfect", but they also endangered the safety of me, my family, and anyone around me. More

I bought a used car from Mini Cooper of Knoxville! The electronics in the transmission went out with in 34 days! Their comment to me was sorry to hear that! Don't forget you have 3 days to say no! They wi electronics in the transmission went out with in 34 days! Their comment to me was sorry to hear that! Don't forget you have 3 days to say no! They will try to tell you non-refundable More

Give it a good look if buying used. Friendly staff. The staff was polite and friendly, there were a few hiccups but nothing that isn't expected/normal. If you buy a used car from here, especially one The staff was polite and friendly, there were a few hiccups but nothing that isn't expected/normal. If you buy a used car from here, especially one with higher mileage, make sure you get someone other than them to check it out. I've wound up having some pretty severe issues with a car I purchased from them last year. Upon further inspection there seemed to have been some DIY fixes that the previous owner had done that I didn't notice at the time I was purchasing the car but should have had I given it a thorough once over. More

Thank you Aaron and Chase were very professional. Most definitely the only car buying experience without stress from sales management. I apologize for forgettin Aaron and Chase were very professional. Most definitely the only car buying experience without stress from sales management. I apologize for forgetting Aaron’s helps name on that day. Young man that was very considerate and well mannered. I am very pleased and will let family and friends know that Mini of Knoxville does an excellent job. Thank you again More

Great customer service. I purchased my 2015 Mini Cooper s on 2/12/19 the whole team were great. They really make you feel welcome throughout the while process. Chris the I purchased my 2015 Mini Cooper s on 2/12/19 the whole team were great. They really make you feel welcome throughout the while process. Chris the sales person was great to deal with. Makes sure to show you the features of the car he feels you will actually use. Even after the sale when I had to bring it back for slight work he made sure I knew what was going on with my car. Highly recommend Mini of knoxville to anyone. More

Always help us with our car Deals Never had a problem with them. Just refered parents to them for a vehicle. Brandon and Austin did a good job with getting them in a vehicle. Thank you Never had a problem with them. Just refered parents to them for a vehicle. Brandon and Austin did a good job with getting them in a vehicle. Thank you! More

Horrible Salesmanship Horrible service. I had the car shipped to me mad it's been over 3 weeks and I don't have the copies of my documents. I've contacted the salesman Cha Horrible service. I had the car shipped to me mad it's been over 3 weeks and I don't have the copies of my documents. I've contacted the salesman Chase Hoard and get noting but excuses. I contacted the Sakes Manager Mark twice and haven't received a response. The receptionist will forward you to their line knowing that it will go straight to voicemail. They have. a bunch of unexplained fees. I was driving my vehicle around with temp tags and no bill of sale. It's been almost 3 weeks and I don't have a copy of all the documents I signed. I was on time with everything they needed, but it wasn't reciprocated. I will be contacting my Bank and the BBB about this dealership. More