MINI of Glencoe North Shore
Glencoe, IL
Filter Reviews by Keyword
By Type
Showing 269 reviews
This dealership, and in particular, Rene Chavez, was a pleasure to work with. Usually the car shopping experience is tense and stressful. Throughout our search for a vehicle, this dealer ship stood out. pleasure to work with. Usually the car shopping experience is tense and stressful. Throughout our search for a vehicle, this dealer ship stood out. It was clear they wanted you to have a good experience and be satisfied with your purchase. Rene is an excellent communicator and was always available via phone and text. Even after the sale was made, his follow-up was excellent. I would highly recommend Field's Infiniti in Glencoe and ask for Rene. More
Great buying experience at this dealership. Friendly, no pressure sales. Rene Chavez and Sam Badro did a really nice job addressing our questions and needs. pressure sales. Rene Chavez and Sam Badro did a really nice job addressing our questions and needs. More
Rene was the consummate professional. Overall knowledge was very enlightening and he followed up with everything that he could. In short he was absolutely great! was very enlightening and he followed up with everything that he could. In short he was absolutely great! More
Fields Infiniti is an outstanding operation. The place is beautiful, upscale and conveniently located right off the Edens. The service department is exceptional; they are friendly, thorough, detailed, pa is beautiful, upscale and conveniently located right off the Edens. The service department is exceptional; they are friendly, thorough, detailed, patient with technical explanations, timely and responsive. The Sales Staff is professional and honest with a high degree of integrity. There's no bate and switch and their pricing is lower than their competition's or they will match your best price. I've had several Infiniti automobiles and have been extremely happy them. My most recent salesman, Rene Chavez, was great to work with and enhanced the overall car purchase experience. Field's even has a cafeteria and the food ain't bad plus the kids love the free popcorn and juices. I like the free car wash. More
Worst than going to the dentist. Rudeness and games abound. Will sit you in front of main manager's office while the floor salesman works you from the other side. The two will then play "good cop- bad abound. Will sit you in front of main manager's office while the floor salesman works you from the other side. The two will then play "good cop- bad cop" with you. Totally will ignore a valid offer that does not generate insane inflated profitable margins for them. This dealership is located in an affluent area where they can demand prices above fair market value. They absolutely will not deal below these prices. Save time and frustration and go elsewhere unless you enjoy overpaying and just downright rude snobby behavior. Better yet, make a dentist appointment and you are sure to have a better experience! More
Probably my best car buying experience ever. Rene was a great help and very easy to work with. Got a great deal for my trade-in and the purchase price I wanted for my new Infiniti. If you're considering an great help and very easy to work with. Got a great deal for my trade-in and the purchase price I wanted for my new Infiniti. If you're considering an Infiniti for your next vehicle, give Fields and Rene a call. Their inventory is priced below the rest of the market and they know these cars inside and out. Oh and free unlimited car washes! John - Chicago, IL More
Rene was a wonderful sales associate who found me the perfect car for my needs. I originally came into the dealership thinking I wanted one vehicle (G25), but ended up purchasing the G37x because he lis perfect car for my needs. I originally came into the dealership thinking I wanted one vehicle (G25), but ended up purchasing the G37x because he listened to what I was looking for in a car and then found me the perfect fit. Fields Infiniti offers so many helpful services (e.g. free car wash, breakfast/lunch). Due to the amenities and Rene's commitment to customer service, I can see the value of purchasing a vehicle from Fields. I'd recommend Rene and Fields to anyone looking for a luxury vehicle. More
Excellent service with full information and wonderful facilities catering to every customer and visitor's needs. Friendly and supportive staff, clean environment, exceptional service from every person on facilities catering to every customer and visitor's needs. Friendly and supportive staff, clean environment, exceptional service from every person on the floor and always a smile no matter what. Highly Recommended! More
This was by far least stressful car purchasing experience I ever had. Rene understood what I was looking for, help me find car that fit my needs, and worked to put me in the car while working with my budget I ever had. Rene understood what I was looking for, help me find car that fit my needs, and worked to put me in the car while working with my budget. I have already told my wife that the next car we purchase will be from Rene. We have purchased cars from other local dealers and have always walked away feeling like we had been taken advantage of. This was the first time we ever bought a car and felt that the salesman and dealership had our best interests as their priority. The facilities were amazing and very accomodating. I will definitely recommend Fields dealerships to friends/family/colleagues and will refer them to Rene. More
My experience at Fields Infiniti was the best car buying experience I have ever had. I found a used car that they were selling on AutoTrader.com and contacted them via email. From that point on, they were experience I have ever had. I found a used car that they were selling on AutoTrader.com and contacted them via email. From that point on, they were nothing but helpful. I live about 5 1/2 hours away from the dealership, so I wanted to have everything in order before I made the trip there. I dealt with John David over the phone and via email to work out all of the pricing and trade-in negotiations. He found every way possible to make the deal work for both of us. When I made it to the dealership a few days after we made the deal, the service exceeded my expectations in every way possible. I pulled into the parking lot and they had the vehicle I was purchasing waiting in front for me. I then walked inside and before I could even ask, they greeted me saying, "Are you looking for John?" John David introduced himself and then introduced me to Rene Chavez, who was going to take over the paperwork portion of the car deal. They were both very friendly, as Rene guided me over to their "in-house" chef, who provided my father, my sister, and myself with a delicious free meal and drinks. John then came over to us to let us know that the vehicle was running and ready to take for a test drive whenever we were ready. We did so, then when we returned, Rene told us to make ourselves at home, with their many amenities (computers with internet access, movie theater, popcorn machine, television with leather furniture to relax in), while he got all the paperwork in order so we could get on our way. The visit was very fast, very comfortable, and very friendly. I think this is how a dealership should operate. The dealership was amazing and the staff was stellar. I was worried about making a 5 1/2 hour trip and then having a horrible experience. This was not the case in any way, shape, or form. I will be referring everyone I know that is looking for a vehicle to Fields Infiniti, and when I am in need of a new vehicle again, they will be the first dealership on my list. Thank you for an excellent car buying experience! More