MINI of Glencoe North Shore

I did not have a good experience with the service department. Communication was lacking and they kept my car for four days. At first, they were very good about telling me what was wrong with my car a department. Communication was lacking and they kept my car for four days. At first, they were very good about telling me what was wrong with my car and how much it would cost, but actually fixing it was a whole different story. I called, they would promise it the next day. After another 36 hours I called again. Still not ready. Finally, we said we'd just pick it up done or not. Then, "magically" it was finished! When I did pick it up and paid my $4,000 bill, the check out person was very rude. She gave me my receipt and turned her back to me. I had to ask, "Where is my car?" She answered, "Through that door behind you." Mind you, that door was small and was across the showroom. How was I to know where to go? I will never go to this dealership again. I will never buy a MINI again which says a lot because we owned FOUR at one time!! Clearly we WERE big fans! Not any more. More

Service department is horrible. They do not communicate and they quote me different prices over the phone vs when they have my car. Then when I refused service and asked for my car They do not communicate and they quote me different prices over the phone vs when they have my car. Then when I refused service and asked for my car back they wrote in their notes to not longer pick up my car to make it seem I was being unreasonable for being upset at their lack of communication and giving me the run around with pricing. Also I always make an appointment for service and they never see my car within a reasonable time frame (they get my car at 10am and don't see it until 4pm) More

Very responsive, honest, and helpful sales associate. He was quick to respond to my online inquiry. He was quick to respond to my online inquiry. More

This is my second Mini Cooper both orange but my first time working with Ric at Mini of Glencoe. Ric provided an extraordinary experience that will keep me coming back to the dealership for any needs. Ric time working with Ric at Mini of Glencoe. Ric provided an extraordinary experience that will keep me coming back to the dealership for any needs. Ric has a high level of product knowledge and it's great at meeting people where they are as far as explaining the new features and benefits. 15/10 highly recommended. More

Fantastic dealership and my sales rep Ryan was amazing. First time buying a car in over 20 years and they made me feel comfortable every step of the way. The GM even came out to meet me, a fantastic expe First time buying a car in over 20 years and they made me feel comfortable every step of the way. The GM even came out to meet me, a fantastic experience. More

Service was fast, pleasant, and efficient. Nice waiting room, good coffee. Car was washed and vacuumed after job. Nice waiting room, good coffee. Car was washed and vacuumed after job. More

Very polite and thorough. I really appreciate the sharing of progress via enmeil and video I really appreciate the sharing of progress via enmeil and video More

Joshua was very patient, friendly, professional, and ensured that all my concerns were addressed. The rest of the staff at the dealership were also friendly. ensured that all my concerns were addressed. The rest of the staff at the dealership were also friendly. More

Professional service and excellent communication with the customer. Justin and the service team went above and beyond servicing my vehicle. customer. Justin and the service team went above and beyond servicing my vehicle. More

Very professional, very helpful and simply a great car buying experience with you guys. Thank you! buying experience with you guys. Thank you! More