MINI of Fairfield County - Service Center

Very helpful, solved all of my concerns. Very smooth process. Kept me well informed. Overall an excellent job! Very smooth process. Kept me well informed. Overall an excellent job! More

So very happy with the service received. In and out in one day and everything was taken care of professionally!! Thanks Mini of Fairfield! In and out in one day and everything was taken care of professionally!! Thanks Mini of Fairfield! More

The routine service experience was great. They had me in a loaner car and on my way as quick as could be. They had me in a loaner car and on my way as quick as could be. More

Thorough, efficient, and very courteous. Have worked with them for nearly 20 years. Always go to them for our Mini Cooper issues. Have worked with them for nearly 20 years. Always go to them for our Mini Cooper issues. More

I have been with this dealership since 2016. I enjoy coming here, interacting with the staff & have had no issues. I enjoy coming here, interacting with the staff & have had no issues. More

Great service every time! Extremely thorough and trustworthy. Really like that they send you a video to review what was done. Extremely thorough and trustworthy. Really like that they send you a video to review what was done. More

We recently moved to Fairfield County. This was my first visit to theMini of Fairfield Service Dept. online scheduling was easy and when I arrived for my appointment I felt welcome and was This was my first visit to theMini of Fairfield Service Dept. online scheduling was easy and when I arrived for my appointment I felt welcome and was treated like a valued customer. I was kept informed throughout the process with details and recommendations. There was no pressure, just information so I could decide what services I wanted. I appreciated knowing what was still under warranty. When I picked up the car I got a thorough explanation of all services received and the car was clean inside and out. I will be back! Scott Miller was my Service Dept contact and he was terrific. More

I have found this dealership to be overall very good which I have used since my first new Mini Cooper Convertible which I bought in 2008. I would actually give it 4.5 stars if they would let me. The sa which I have used since my first new Mini Cooper Convertible which I bought in 2008. I would actually give it 4.5 stars if they would let me. The sale people are very professional (I have bought a Mini there in the past) and the service department people/personnel seem very friendly and knowledgeable.One drawback I would note is that there seems to have been a lot of turnover in BOTH the sales staff and the service personnel in the last 3 yrs which may be due to COVID or perhaps a change in dealer ownership. I generally like buying/working with sales and service people I know and trust and that's hard to do with staff turnover. In any event, my most recent service on my 2021 Mini Covertible went very well and, as an aside, I have to say that with each Mini Cooper Convertible I have owned (I've had 3), the Mini Coopers have gotten far more reliable and the build quality has dramatically improved. More

Eric at desk was great However my car was updated re electronics I was told settings I had would be saved Not one setting was saved !!!!!!! electronics I was told settings I had would be saved Not one setting was saved !!!!!!! More

Eric was very helpful when I was checking out. The video that was texted to me was also helpful The video that was texted to me was also helpful More