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532 Reviews of MINI of Fairfield County - Service Center
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September 30, 2013
I brought my car to this dealer to handle quite a few warranty issues. During the first visit the dealer observed problems I did not know about and took an initiative to correct them. I had to return the warranty issues. During the first visit the dealer observed problems I did not know about and took an initiative to correct them. I had to return the second time as one of the issues still had not been corrected. After picking up the car I have not made out even a mile when the vehicle broke down again. I drove right back to the dealer. The General Manager offered a free detail during my next visit and after an additional hour I was on my way, this time the car driving as it should. Some time later returned for additional warranty work and asked the free detailing done. After picking up the car was thrilled to have the issues fixed, until I saw what a poor quality detailing was. Spent half an hour at home wiping down all the overspray. In summary, appreciate the free loaners and responsive staff with friendly attitude. I view a poor detailing job as a fluke which does not reflect on the rest of the dealership. Also bought some parts and the dealer matched the price offered by other dealers online. Will return to this dealer again and will recommend to friends. More
by hatgmail4com
Employees Worked With
John Corcoran
November 30, 2012
I had a service appointment for my 2012 MINI Countryman ALL4 last week and was very satisfied with the care and attention given to me by my Service Advisor John Corcoran. He was efficient, thorough, profes ALL4 last week and was very satisfied with the care and attention given to me by my Service Advisor John Corcoran. He was efficient, thorough, professional, friendly and kept me up to date on the progress of the repairs being done. Within 48 hours of picking up my car, I received a follow up call from John to make sure that I was satisfied. That truly was the ‘icing on the cake’. It was a pleasure to purchase my car from Fabrizio Reda (Dec. 2011) and an equal pleasure to put my car in the very capable hands of John & the Service Dept. More
by ishied
November 12, 2012
My Daughter took her out of warranty Mini to them because engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch and front bushings were needed $3300 wow she couldn't afford that and said would bring it back when she had the money together. Took it for a second opinion to Karl Chevrolet automotive absolutely nothing wrong with the clutch or front end. SHAME ON YOU MINI OF FAIR FIELD I will never take the mini back to you you are scam artists More
by tgrace02
Employees Worked With
John Corcoran
November 10, 2012
Mini of Fairfield gave great customer service until one service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it free of charge over the next 2 years it continued to have overheating problems leading to the water pump and thermostat being replaced twice (I was always told the new parts had failed). In the end I took it to another garage and the gasket was found to be cracked and was replaced with no further problems. The # 1 reason for a cracked gasket is a significant overheating so go figure. Mini always denied culpability in this and I ended up paying several thousand dollars to resolve this issue. More
by Caroline Jones
Employees Worked With
John Corcoran
October 05, 2012
Although I did not purchase my 2011 MINI from Mini of Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there were few if any a/t vehicles available for order, and none equipped with the numerous options I wanted in stock due to a shortage of parts asa result of the tsunami. I did contact Fabrizio Reda when I was searching, and he could not have been more helpful and concerned about me getting a car. I knew that this time around, MINI of Fairfield was a dealer I wanted to do business with, I finally found a dealer 5 hours away in Pa that could order my car. I needed to get my first (low mileage) oil change, and Scott Miller could not have been more helpful and sincere. I had top cancel my original appt., and Scott was able to take my car the next day. I live about an hour away. When I got there, I was greeted promptly, and my car was taken in for service within minutes. No sooner was my car ready (less than an hour), when Scott apologized that he couldn't wash it at that time because that person was at lunch, but offered me a coupon for a free wash at a facility across the street, or I could wait a half hour for the dealer wash. I chose to wait since I am particular and do not go to any car washes. Scott kept me aware of every detail, and my car was ready in fifteen minutes. I have had follow up calls to make sure I was happy, and they put me into their system for all future service work. I was not treated like this from the original selling dealer. NO FANCY FAST TALK! Just simple honest service. I have already recommended this dealer as my first MINI is still in my family, and a friend has ordered a new COUNTRYMAN. Hats off to Scott Miller and the rest of the unseen service dept. When it's tiime for my third MINI, you can bet that Fabrizio, along with the rest of the staff will be my first choice. More
by Gary Teller
August 15, 2012
Recently took my 2003 MINI Cooper S in for its yearly oil change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acqua change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acquaint me with the new MINI, as things have changed from the 2003 model. John called me during the day to update me on the status of my car. At over 91,000 miles, a few things had worn out and needed to be replaced. John explained parts and price. Car is now as good as new. I would highly recommend this dealer and MINI. I have always been treated courteously and fairly. I have owned several other cars of various makes and models. I would not recommend any of them or the dealerships. More
by janebutler1
Employees Worked With
John Corcoran
May 10, 2012
At first I liked them, they changed a belt for me quickly and efficiently. They also changed a headlightbulb for me in under 5 minutes and only charged me for the cost of the lightbulb...about 24 bucks. A and efficiently. They also changed a headlightbulb for me in under 5 minutes and only charged me for the cost of the lightbulb...about 24 bucks. And then the nightmare..took my MINI in for service on a Wednesday and was quoted a bit over $400. By the following Tuesday I called to ask why an oil change and general maintenance was taking so long and was given a new quote of about $800 and that I would get a call when it was ready. That Thursday I got a call saying the car was ready and my bill was over $1,200...I wasn't in town, so I adviced that the following day I would come by to pick up the vehicle. The manager Stephen Parret left tme a very rude voice mail saying if I didn't return the loaner by the end of the day I would be charged a rental fee. So, I called and spoke with him, again a very rude person to talk to over the phone. The next day I went to the dealership to pick up my car and my bill had been reduced to $900 because the tech charged the wrong amount for service...what?! I find out that although I took my car in the Wednesday of the previous week, they didn't start working on it until 2 days later...luckily I write everything down, so I spoke to Mr. Parret who seemed to understand and finally admitted that Mr. Pagani not only wasn't straight forward from thebegninng but sent my car into the shop 2 days after I had authorized work on it. Ok, so I went home just fine. About a month later the headlight lightbulb was out again, so I went back to MINI to get a new one and to get wipers. I waited 40 minutes and asked why this was taking so long...I've changed my own wipers and it doesn't take that long and the lightbulb takes about 5 minutes, I saw how they had done it a month before. Mr. Parret had decided not to charge me for the wipers...as a courtesy, which I thought...nice they are trying at least. When my car was returned my bill was of $80 bucks...for a lightbulb and time spent because "this technician took longer." Will I ever go back to get a headlight lighbulb there...certainly not. When I spoke to Mr. Parret he got very defensive and accusing me of wanting everything for free...RUDE. I love my MINI, but hate service both in this place and at the MINI dealership in Hartford, when there are only 2 options and terrible service...makes one not want to own another one. If you HAVE to go to this place because really there aren't options...WRITE EVERYTHING down, record them if possible. 7/12/12 Yup, I'm back. I took my MINI in because I needed a repair on the clutch. Based on the service adviser I dealt with, Mr. John Corcoran I almost came back to say that MINI had done well and had redeemed themselves. Indeed I thought this was the case because two days after driving out of the dealer, my fog lights weren't working and although the dealership always blames it on "wear and tear" that miraculously always happens when you visit the dealership...they changed my fog lights. I left there thinking wow...they care and they're trying, therefore I may continue to service my car here. However, 2 weeks after the clutch repair my A/C stopped working...which I had fixed just a year ago at MINI of Fairfield...I decided not to go to MINI but to go to the local AAMCO where you can at least see what they're doing to your car. Turns out, when I took the car in for the clutch repair they "forgot" to clip all lines back in place. The A/C liquid line that was left unclipped rubbed on the transmission for 2 weeks, causing it to tear. MINI's reaction>? bring it in next week and "if" we determine it was us we will fix it. Luckily, the check I wrote them never cleared the bank because my apartment charged me rent twice...tried to work with BMW to pay them with a credit card, but apparently they aren't even interested in receiving payment because no one ever bothered to return my calls or send me anything in the mail. It's ok, I'm horrified with this dealership and have decided to go fix the A/C somewhere else like AAMCO. I've had enough...I'm never going back to that place and safe your self some headaches folks, buy another car...DO NOT and I repeat DO NOT buy a car from this place because you will have many headaches. All these troubles aren't worth it, don't get a MINI. I was always a Honda owner and then I switched to MINI, worst move ever. Now I shall go read AUDI reviews because I"m ready to change my car...loved my MINI, hate the service. More
by tutsimini
Employees Worked With
Stephen Parret and Steve Pagani, John Corcoran
December 07, 2011
This is the most attentive service department I have ever encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you get your car back, they are available and accessible. Loaner cars are immaculate. More
by speihei
Employees Worked With
Stephen Parrett
December 06, 2011
The Mini is a unique car with unique owners. The service department at Mini Fairfield was kind, considerate and helpful. The service was handled in a timely manner and I was treated with respect. department at Mini Fairfield was kind, considerate and helpful. The service was handled in a timely manner and I was treated with respect. More
by redheadedtexan79
Employees Worked With
Stephen N. Parrett
December 04, 2011
What has impressed me most about Mini of Fairfield County has been primerely the attentiveness and the extra steps their representatives take to make you feel important. The work quality has been unquestiona has been primerely the attentiveness and the extra steps their representatives take to make you feel important. The work quality has been unquestionably top as well. Last but equally imressive is the uniquely clean and modern area seen by a customer during his visit. More
by Perry Zand
Employees Worked With
John Corcoran & Dan Gajewski, John Corcoran
