MINI of Fairfield County - Service Center

The experience was great in every way. My car was serviced quickly and professionally and the people were helpful and friendly. I appreciated all of the COVID precautions. serviced quickly and professionally and the people were helpful and friendly. I appreciated all of the COVID precautions. More

poor customer service My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she called Mini of Fairfield. The recovery truck showed up around 4.30 on Friday July 3rd. We totally understand it was Friday afternoon on a holiday weekend so she was comfortable of not needing her car all weekend. She was assigned a service advisor called Peter who from the onset could not provide her a clear timeline of when the one tire would be replaced so she could collect her Mini and drive back to Boston. She spoke to her advisor on Monday morning and he informed her the tire was here and that they would get to her car at some point today before they close at 6pm. She asked for an indication of time so she could plan her trip back to Boston as she had to work Tuesday morning. Peter's response was: " it would be done before 6pm", suggesting she plan on 6pm. In addition to this appalling service he tried to up sell her a bunch of other work to her car that he in his wisdom decided she needed! I saw no relevance to his time off last week, and . This conversation that i overheard was at 1pm. I then called and asked to speak to her advisor. I was very polite and he gave me the same answer - we close at 6pm. I explained to him it is one tire and she has to travel back to Boston. His response was "i was off work all last week it will be done by 6pm". I saw no relevance to his time off last week, and subsequently i called back and asked to speak to his manager (the service manager i am assuming). I received the same answer from Peter's manager..."the tire will be changed by 6pm" I feel responsible for recommending she take her car to Mini of Fairfield. I am embarrassed and will never recommend anyone send the vehicle for any service here or even to buy a car from Mini of Fairfield. I sincerely hope the GM of this dealership is informed of this poor customer service from his service department. Thanks to this poor customer service Mrs. Lee did not arrive home back in Boston until 9pm Monday night. I wish i had of recommended she go to Town Fair tire. Her car would of been ready Saturday ! More

Excellent cars and great service My Mini Countryman All4 is the most reliable car I’ve ever owned. My routine service is every 10k miles. First covered by warranty and now by service My Mini Countryman All4 is the most reliable car I’ve ever owned. My routine service is every 10k miles. First covered by warranty and now by service contract so it has all been at the dealer. Easy and flexible appointments. John and Peter are great - explain things clearly and provide great service. When I had to leave the car to go to work Reuben shuttled me there and picked me up to get the car. And they wash it every time it goes in! Highly recommend them. More

Having a MINI has been far from fun I will never purchase a MINI again, and would advise any friend not to. This review comes after two years dealing with MINI of Fairfield from my first I will never purchase a MINI again, and would advise any friend not to. This review comes after two years dealing with MINI of Fairfield from my first service on my then new Mini Countryman. So, I'd say I've exercised much tolerance before I decided to write an objective review. It all began when my MINI's breaks stopped responding effectively when on snow and riding at low speed. I was told by the dealer that it had to do with the ABS, but was not convinced, as I've driven cars with ABS all my life and never experienced a car not stopping after the expected delay when gently pushing the breaks. The break pedal pushed back violently, not the expected ABS reaction, and I could hear a scratching noise coming from the wheels. I even argued I tested our Audi to compare and that nothing of the sort happened under the same conditions. A year went by and MINI of Fairfield assured me there was nothing wrong. Then things started getting worse. The breaks became unpredictable even on dry asphalt and a new clacking noise appeared. I lost count of how many times I took this car to the dealer in order to have it fixed, only to return and hear that "there was nothing wrong with it." And, for being a woman, was treated in the most condescending and disrespectful manner by the service manager. I then made a video demonstrating the issue with the car, recording noises and all. The service manager then finally admitted there was something wrong with the break cable and had it fixed. The clacking noise was gone, but not the scratching one. The car was still refusing to stop fast enough, even at very low speeds of 10 mph. At one time, I had to drive slowly up a hill to slow the car down enough in order to stop it, and at another time, I had to gently use the hand break to stop it. I finally got to contact BMW of USA and they assured me they had one of their engineers look into my car after weeks of keeping it in the dealer, only to tell me that they found nothing. I was in disbelief that a BMW engineer was not capable enough to find the issue. I started avoiding to drive my MINI and finally brought it to an independent mechanic who took seconds to find the problem: break disks in deplorable condition, with rust and bumps all over their surfaces. This explained the noise and the inefficient breaking response. Only then did this dealer fix the problem, which was covered by warranty. I could finally drive my MINI with confidence, but what a headache it was! MINI or BMW, for that matter, didn't care if I and my family were safe! Since then, the service manager position was given to a Ms. Lauren Brooks, who, unfortunately, only last week also proved to have no regard for her customers. I went in for new tires and had a loaner reserved a week ahead. When I was to be given the loaner, to my surprise, was told there were none available and, more surprising so, that I was going to be driven to a Toyota dealer for a loaner. However, the "Toyota dealer" was miles away in another town and it was not a dealer at all but some kind of obscure car rental service with a stylized "R" for a logo in a small parking lot behind an old building in a run down commercial neighborhood. I refused to get out of the car then. In no way was I to give my ID and credit card to some unknown business I had no knowledge of and drive away in one of the old Toyotas available there. I was in shock at this treatment from MINI, at the bold decision of sending a customer to an obscure rental service far away to loan an old Toyota and, in addition, to think that there was no regard for a customer's wasted time. I returned to MINI and asked to speak with Ms. Brooks who then received me in her office, did not get up to introduce herself, told me this was "absolutely acceptable" treatment with an impertinent arrogance I had never seen in my life when dealing with any service. So, it's obvious that MINI does not provide a service commensurate with the product it sells. I am paying for new tires elsewhere. This review has been reposted to warn other consumers. BBB has an F rating for this business. More

Money Looters in the name of service. Had been servicing my vehicle with them from May 2016. There was an small accident on the vehicle on Jun and they had claimed to fix it. As a starter Had been servicing my vehicle with them from May 2016. There was an small accident on the vehicle on Jun and they had claimed to fix it. As a starter I am not aware of things that these people can do. Simply trusted them. Again took the vehicle for service after 5 months. It was delivered to me by evening. Was curious about the value of my vehicle. Have asked one of the sales guy from this dealership to appraise the vehicle. He quoted very less and asked him the reason. He gave genuine reasons one of them was front light was very loose. Was shocked and when i opened the bannet, the light was not fixed post service. When pointed out to the advisor. He gave an answer that it is not them might have happened due to accident. Need to make him understand that light is hanging in the side where the accident happened. If you accident is the reason, then the fault is on you as you have not fixed it. Was totally shocked with their approach. Complained to mini USA. Nothing happened. Thought might be one of case, gave another opportunity. This time advisor felt sorry for things happened and I felt bad for him as it was not his fault rather technician fault. He did some reading and said, my brakes are in amber and needs to be replaced anytime soon. If I take the extended warranty, it will be covered and he forced me to go for it. I agreed to it and paid $2800. Aug 2017: Visited again to change my tyres and do alignment. Was charged another 800 for tyres and alignment. I was fine with that. Got another report saying my front tyre has frozen joint and needs to be replaced. Another $800. Declined it and checked other statuses And to my surprise, brakes went from amber to green in all the recent reports. Questioned them. Answer given was it depends on technician to technician. Again it was very irritating that it's coming from a reputed service centre. Told them whoever does, the reading should not change. No response. This was my last service before vehicle warranty. Oct 03, 2017: After a month visited them for general check as I planned for a long trip. No complaints as such but noticed something with the wiper and asked them to check. They checked by removing the wiper set and in the process they broke it and raised report saying it has worn out and needs to be replaced. I declined it saying it is working fine and why should I replace it now. Oct 08, 2017 Took the vehicle for the drive. Just 10 minutes of rain, wiper went off. Oct 11, 2017 Again called mini USA. No solutions and was asked to meet the godly person Greg (sick) service manager. Oct 12, 2017 Meet him last week and conveyed all the incidents. He pretended to listen and convinced me to bring the vehicle and he will look into it. Agreement was myself and Greg to check the vehicle together. Oct 17, 2017 Again trusted him. Went on time. Again advisor. Routine stuff and Greg missing in the scene. Again told them it's the technician fault and if anything needs to be changed with wiper service centre owns it. No response. Oct 19, 2017 Two days later got the call and bill. Was not convinced. Meet Greg again. This time he was a complete different person with so much of attitude and arrogance. Neither he did what he committed nor allowed me to speak. I was made to make the payment and leave the place fuming about my fate and did told Greg on his face that it's my worst ever car service. Got a sarcastic answer from him. And it's my hard earned money. Whoever has looted it and I believe in God, each one of you will pay for it. They lack professionalism either in their work or the way they treat their customers with concerns. Advice for people who visit them. Please go only if ur car is under warranty else they are going to loot ur hard earned money. They have looted at least more than 7k from me in the Last one year inspite of my car in warranty and extended warranty. Their readings are not consistent. If they claim about fixing part, Kindly check the part being fixed properly before you leave the place. Their negligence might lead ur car to mishap or accident. You will have nothing to prove against them. Don't go for extended maintenance warranty. It covers nothing. Whatever parts are covered will be shown good until by their scientific readings ur extended warranty period gets over. More

Great service This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. More

The way auto service should to be! I love working with the Service Department at MINI of Fairfield County so much I wish my car wasn't so reliable just so I could see these people more I love working with the Service Department at MINI of Fairfield County so much I wish my car wasn't so reliable just so I could see these people more often. Well, maybe that's a bit of an exaggeration but I do appreciate the work they do for me, and Blacker (that's my 2016 MINI JCW HT). My car told me it was time for rear brake pads (MINIs are smart aren't they? Waaay smarter than my first wife.) so I called for an appointment. Two days later I was at the dealership and Lena was waiting for me with a loaner car warmed up and ready to go. I was outta there in under ten minutes. When Blacker was finished, John Corcoran called and explained the service completed. I returned the loaner and found Blacker clean and happy with all service done as expected. I was very pleased with the attention to my car, and to me. I want to thank John and Lena for the friendly, calm and professional time spent with me. Thanks also to Barry Gordon for going the extra distance required to get the correct brake pads in record time. Also, and most importantly, thank you muchly to Keith Gallo for flogging the very skilled crew of mechanics just enough to get the work done quickly and properly. More

My MINI Loves MINI of Fairfield County, and so do I! My 2016 MINI JCW HT got some major upgrades last week. I had the exhaust system and the suspension replaced with JCW performance exhaust and coilovers My 2016 MINI JCW HT got some major upgrades last week. I had the exhaust system and the suspension replaced with JCW performance exhaust and coilovers. I purchased the parts through MOFC. Barry Gordon was extremely helpful in locating the right parts for my car and getting them delivered promptly. As the entire process was dependent on obtaining the new parts, Barry got the machine started right and right on time. I always enjoy working with Barry. The people in Service and Parts worked together and with me to get this huge job done as scheduled and priced as quoted. These upgrades are not common which means it was all new to everyone involved. This was a combination of two very major performance upgrades that required modification to the car's exhaust, suspension and computer systems. From scheduling the shop time to obtaining (all) the correct parts, to performing the actual work, was all accomplished without a single hitch. MOFC is where I get my parts and get my car serviced. (that's a period at the end of that sentence) Their names aren't listed on this Dealerrater page but they should be. Peter Reed, Lena and Keith Gallo were all key players in this tremendous job. Without their remarkable involvement, I am certain the job would not have run nearly as smooth as it did. More

I had by far the worst customer service experience of my lif I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) fo I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) for my entire life as has my wife and have never had a clutch go, let alone at 18,000 miles. The Service Rep at the dealer recommended I purchase a service contract as this would cover the clutch but not the fly wheel, I thanked the rep but said I didn't really want a service contract for a car that has done 18,000 miles in 4 years. After many weeks of back and forth, Mini called me to say they would cover the cost of the parts. When I went to collect the car, I was asked to pay for the Service Contract. I explained that I don't want a service contract and Mini were paying for the repair. I was then told I needed to talk to the Service Manager who wasn't there; the Service Rep was extremely polite and professional. When the Service Manager, Stephan N. Parrett, returned, he sat in his office pointedly ignoring me for an hour. When he finally came out, he was immediately extremely aggressive and said that I had to pay the maintenance contract as I had agreed it. I asked him to show me any evidence that I had done so as I clearly hadn't. He asked the Service Rep to show him my credit card details; which he obviously didn't have. Mr. Parrett then said he had to call Mini and returned to his office. When he returned, he said that he had spoken to four people at Mini, that there was nothing they could do and again told me I had to pay for the Service Contract. I called my Rep at Mini who said that no one had called hi, there was nothing he could, I had a Service Contract and Mini had agreed to pay for the flywheel which was what had been requested of them. I explained the situation, he told me that there was nothing he could do as Mini's system showed a service contract and there was no way I could even open a request for a new clutch because of this. I explained to Mr. Parrett that the Mini rep had not been called and asked him how we called rectify the situation, the reasons that I had no interest in a service contract and what our next steps should be. He replied that my only options were to pay $4.5K for the new clutch, a number I had never heard until this point or pay the mtce contract. I replied that I didn't like either option. At this point, Mr. Parrett became extremely aggressive, seize my keys and threatened to take a legal lien on my car so that I couldn't have it until I paid what he asked. Given no further option, I paid the Service Contract fee, wrote UNDER DURESS on the contract and put a line through the signature column. Mr. Parrett simply turned his back on me, returned to his office and closed the door leaving me with the extremely embarrassed Service Rep. I cannot recommend dealing with Mr. Parrett under any circumstances, he is highly unprofessional and unsuited to his job. My experiences with Mini of Fairfield County had been excellent to this point but they chose to employ this individual, I also cannot recommend a car where the clutch failing after a lightly driven 18,000 miles is acceptable. I am exploring my options at this stage. More

Car Needs A New Transmission I have purchased three minis from this dealership, and one of them was featured in their commercial with me and my daughter. Up until now, I have bee I have purchased three minis from this dealership, and one of them was featured in their commercial with me and my daughter. Up until now, I have been very happy with this dealership.... So What Went Wrong! My wife's 2005 mini has 72,500 miles on the odometer and it now needs a new transmission at a cost of over $10,000. I spoke to Joe, the general sales manager, and he reminded me that it was a 10 year old car. I am not sure what the age of the car has to do with it. In my mind, it's all about mileage! I recently traded in my Honda Pilot that had been driven 217,000 miles with no major problems during the 12 years I owned it. Again, it's not about age, it's about mileage. Joe offered me $1,000 for the mini as a trade in. I took the car to Honda of Westport and told them that the car needs a new transmission. They drove it and came back and offered me a trade in price of $2,000. Surprising… considering it’s not a Honda. Bottom line, I think Mini could have done more to keep a three time customer happy rather than blaming the car’s age for a faulty transmission that cost substantially more to fix than the car’s value! Sorry, I don’t usually write this type of review! Ray PS .. This review is no reflection on the guys in the Service Department. They have always been helpful and friendly! More