Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
532 Reviews of MINI of Fairfield County - Service Center
Sort by
February 04, 2021
I had no problem with the annual service appointment. I waited for the car instead of taking a loaner and the service department accommodated me. Unfortunately their internet was out. waited for the car instead of taking a loaner and the service department accommodated me. Unfortunately their internet was out. More
by JOEMMET
Verified CustomerEmployees Worked With
John Corcoran, Steve Pagani
February 04, 2021
Excellent. My last 3 cars have been Minis. Service very helpful and supportive. Scott & John especially. Plan to continue buying Minis as long as they're sold. helpful and supportive. Scott & John especially. Plan to continue buying Minis as long as they're sold. More
by NORMANTOY
Employees Worked With
Scott, John Corcoran, Steve Pagani
February 04, 2021
Vincent did an excellent job handling our concerns. sorry i dont have any other words to describe this review review review review review review review review review i dont have any other words to describe this review review review review review review review review review More
by RFPARTNERS
Employees Worked With
Vince
February 04, 2021
This was one of our top 5 worst experiences. First, the service center didn’t believe our concerns about the thermostat problem (we were right). Then, after taking nearly a week to assess and repair the p service center didn’t believe our concerns about the thermostat problem (we were right). Then, after taking nearly a week to assess and repair the problem, our vehicle was hit when it was driven by a service tech who stalled it out at a light (its manual shift). Then, for another week, we were told inaccurate information again and again about the body work needed after the collision. It was only through the help of the insurance company (of all people) that we finally received accurate information about the status of our car. We will never go here for service again. More
by gparksalvatore
Employees Worked With
Scott
February 04, 2021
My whole service experience from the loaner Mini offered to to the price they quoted me was spot on! I love dealing with Mini of Fairfield to to the price they quoted me was spot on! I love dealing with Mini of Fairfield More
by LOVEGROVE5
Employees Worked With
John Corcoran, Steve Pagani
February 04, 2021
the computer was not reset to schedule the next service, resulting in an extra trip to have the message changed. It could have been done all at once. resulting in an extra trip to have the message changed. It could have been done all at once. More
by YVES.GADEN
Employees Worked With
John Corcoran, Steve Pagani
February 04, 2021
The service group at MINI of Fairfield County is great! Very caring and helpful. When it came time to return my leased vehicle, they handled it really well. Very caring and helpful. When it came time to return my leased vehicle, they handled it really well. More
by MICHGALL
February 04, 2021
I'm driving my 5th MINI from MINI of Fairfield for a reason, they're excellent. The sales staff has always been great to deal with - Joy being the most recent, she's terrific, highly recommend - and the reason, they're excellent. The sales staff has always been great to deal with - Joy being the most recent, she's terrific, highly recommend - and the service I've enjoyed over the past 16 years has been the best. I was very sorry to learn Service Manager John Corcoran retired, as he was the most competent and professional auto service manager I have ever dealt with. Hopefully the very high standards John set for his team will continue at MoF Service. The only criticism I have of my recent PM service would be the excessive number of notifications they sent me via text, voicemail and email reminding me of my scheduled service. Yes, notifications are a great idea, 10 of them in the days preceding my service was not only unnecessary, it became intrusive. One or two is all we need...BUT, since this is my only complaint, they get my highest recommendation, thanks MoF! More
by CDH88
February 04, 2021
I am normally not a fan of bringing my vehicles to dealerships for repairs, however the service advisor, I believe his name was Peter, was unbelievalbly helpful and attentive. He answered all my quest dealerships for repairs, however the service advisor, I believe his name was Peter, was unbelievalbly helpful and attentive. He answered all my questions and addressed all my concerns. The service was impeccable, timely and professional. Extremely grateful for his help!!! More
by RLAKPINTO
Employees Worked With
Peter Reed
February 04, 2021
Great customer service, always amazing quality of work, very welcoming environment. Having extended warranty makes life easy and it was the best choice! Thank you for caring! If anyone ask for a dealership very welcoming environment. Having extended warranty makes life easy and it was the best choice! Thank you for caring! If anyone ask for a dealership, MINI of Fairfield is the best! More
by NEUBARTH
