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MINI of Fairfield County - Service Center

Darien, CT

4.7
532 Reviews

532 Reviews of MINI of Fairfield County - Service Center

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February 24, 2021

Great experience for my first time visit. The staff were very helpful and my car was fixed quickly. Loved the video explaining what needed to be repaired. More

by sthomp75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2021

Great experience! Fairfield MINI Staff were helpful and service was thorough and prompt! Will definitely be back for next check-up. Thanks again for the help. More

by CORINNAKINGLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
February 23, 2021

The entire service process is smooth and pleasant. They will arrive in front of your place on time and drop your car back once finished. More

by Tina T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pagani
February 22, 2021

Great costumer service Treatment was kind, folk at Great costumer service Treatment was kind, folk at services treated me excellent and I’ll be back. They handled my tire problems every time I come a More

by BPASTORKEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zappulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Corcoran, Andrea Smith, Steve Pagani, Vince Robustello
February 20, 2021

I was very pleased with my recent MINI service. Liz Escobar was great to work with. She explained everything and kept me apprised of the work and when it was completed. More

by BRUBAKER90
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
February 18, 2021

The nicest staff I have dealt with. I appreciate the follow up on findings with my car and recommendations. My vehicle was done in a timely manner. More

by MY3KWRIGHTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
February 18, 2021

This is my third mini from Mini of Fairfield. And I live live live Joy Teodosio. She has made my purchases seamless. She understands my needs and cooperates fully. More

by CHRISTINELEONHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Teodosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2021

This dealership was pretty nice, well mannered, and did a great job assessing my MINI. Great service overall, and they don’t mind helping. Thanks guys More

by DBENJAMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Corcoran, Andrea Smith, Steve Pagani
February 05, 2021

great service great people and responsive to times customer. Great customer service.Have never thought of using or would allow any one else to service my 10 year old mini purchased here. More

by LRTDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
always john but peter is good replacement.
February 05, 2021

We received the most unprofessional business at this location. We paid over $750.00 (quoted for $600) picked up the car and returned the next day with same issues. They kept the car for a week and the More

by MIKESMOTORS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz
Feb 05, 2021 -

MINI of Fairfield County responded

Hello Mikes Motors, we have diagnosed multiple concerns on the vehicle in question including replacing the incorrect spark plugs for a misfire, we had recommended that the coils and plugs were all replaced with the correct parts to start, this is a 90,000+ vehicle which also have issues with Carbon buildup on the valves, timing chain slack and in this case likely a defective blow off valve. Liz waited for your approval over several days. You had chosen to do the repairs outside of the dealership and didn't repair what we recommended to start with. Our apologies but when it comes to high mileage vehicles that hadn't been maintained properly you have to start with the most obvious issues and retest working through the all of the problems one by one and we weren't given the opportunity to repair anything past the charge air hose that was leaking.

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