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MINI of Fairfield County - Service Center

Darien, CT

4.7
532 Reviews
Call Service Center (203) 348-4700

532 Reviews of MINI of Fairfield County - Service Center

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June 03, 2021

Came in for two tires, walked out with $1200 Bill for regular maintenance. $200 for tire alignment?! Agreed to it only because of timing in my busy life right now. Never again. You made a nice profit o More

by MarkShattan
Price
Recommend Dealer
No
Employees Worked With
Liz Escobar
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Jun 03, 2021 -

MINI of Fairfield County responded

Hello Mr. Shattan, I am sorry you feel that have been gouged. I personally check our prices to make certain that we remain competitive with other Mini Dealers in our region. Most Mini Dealers charge $99.95 for their Oil service, our Economy oil service is $69.95. Most dealers charge more on their tire margins, we charge $20.00 above our cost. Most dealers charge $199.95 for their "Four Wheel Alignments", we charge the same. most dealers charge $179.95 for their brake fluid service, we charge $159.95. The services performed on your vehicle were either completed as you had requested or as recommended by the Mini's schedule due to time or mileage. These are normal maintenance items that we do not gouge our customers on. Please compare our prices vs other Mini Dealers, I would be more than interested in reviewing your charges if you find that we are out of line in comparison. Please contact me directly if you wish to discuss further or if you would like to check your engine malfunction warning without charge. Warmest regards, Vincent Robustello Director of Fixed Operations Mini of Fairfield County 203 662 2029

Jun 04, 2021 -

MarkShattan responded

Dear Mr. Rubustello, The check engine light only came on immediately after your service. Thank you for offering to check the warning. It may be a coincidence, but given that we noticed it shortly after we left your service makes me believe it might be related. As for your price gouging, comparing yourself to other Mini dealers for oil change and tire alignment is disingenuous, unless of course Mini dealers have some proprietary oil change and wheel alignment skills that Midas, Town Fair or Valvoline have missed out on. If so, you should absolutely advertise why your oil change and tire rotation is worth paying 50-100% more. As for comparison, the latest from your neighbors at Town Fair Tire for a 4 wheel rotation is between $89-$109, depending on the services, compared to your $200.. https://townfairtire.com/information/wheel-alignment/wheel-alignment-specials-and-services/index.shtm Sadly, I'm still left believing that for anything besides Mini specific maintenance, like your run flat tires (which are priced fairly and was why we came back), your maintenance services are meaningfully over priced. I agreed to it at the time because the cost to me at that moment was not worth losing a few more hours of my time to have routine services done elsewhere. In hindsight, that was a mistake. Mark Shattan

Jun 04, 2021 -

MINI of Fairfield County responded

Hello Mr. Shattan, I have compared our oil service to the likes of the independent shops that you mentioned and I have found that due to cost many of those shops no longer perform oil change services including Town Fair in Norwalk. The Town Fair center in Branford charges $64.95 using an unknown oil and filter brand, we charged you $69.95. I have found any "like" oil change (Oil and filter only) purchased online without labor cost $70.88 plus shipping. I simply don't see how a $69.95 "Full Synthetic" oil service using Mini Parts and Trained Technicians could be considered gouging. The alignment should be compared to a "Like" service provider and not any independent that may not be using the correct Mini selected equipment which is updated by Mini to match their Specification on the adjustment to the four wheels of your suspension and processes to identify possible issues specific to your Mini Cooper S. There are many different levels of service at many different levels of cost, from our marketing research I believe that we are extremely competitive vs any "Like" Service Facility and given our Value Service line of Oil change services, brakes and tires we are also competitive with discount auto centers as well. My offer stands to diagnose your malfunction indicator without charge. Vincent

May 27, 2021

My service experience was fine. It was warranty service so there was no cost. I had my battery replaced previously. I thought it was pricey but the service was performed adequately. More

by CHARLESGOOD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
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May 26, 2021

Outstanding service quickly delivered on short notice at a fair price. Helpful staff discussed my repair options and kept me informed throughout. Technician’s post-service video was clear and reassuring. We More

by Satisfied Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
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May 16, 2021

The service was great they took care of me and the issues I had with my car. The employees Cara and Liz were accommodating efficient and friendly I would definitely recommend Mini of fairfield county to my f More

by MAIREAD_HOWLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Teodosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
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May 13, 2021

Provided Excellent service. Pleasant and helpful staff. They worked with my schedule to fix my car. Very happy with my new car. Would recommend to all More

by LPETRUCELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zappulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
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May 11, 2021

Liz Escobar in the service department is top-notch. Excellent service from top to bottom. She deserves a raise! My tire was fixed in appropriate time. They gave me a great loaner. More

by MEGMORRIS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
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May 08, 2021

Returned car with service light on and estimate for brakes which was twice what an independent Audi/BMW dealer charged me. Took over a day to get on the diagnostic computer More

by GEFFMAN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cara Rizzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2021

The dealership is always very professional and pleasant. The dealership is always very professional and pleasant. The service department employees are all very helpful and pleasant. The availability of loan More

by kldemoise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Reed, Liz Escobar
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May 07, 2021

Liz is the best. She makes it feel like it isn’t just a monetary transaction and more like it is an exchange between human beings. More

by yumisakuma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MR Mechanic , Liz Escobar
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May 06, 2021

BEST customer service EVER! Welcomed me right into the MINI family. EXTREMELY professional and informative. Never driven a MINI before, I am so grateful to the service representatives that helped me. Liz More

by allisonbryant2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zappulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
Report | Print
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