MINI of Fairfield County - Service Center

Everyone made me feel so comfortable!! I felt I could trust this place! They helped me pick out the color of my next Mini! trust this place! They helped me pick out the color of my next Mini! More

My service experience with Mini of Fairfield was excellent. They came and picked up the car, kept me advised, we’re courteous, pleasant…I couldn’t have been happier. excellent. They came and picked up the car, kept me advised, we’re courteous, pleasant…I couldn’t have been happier. More

Friendly and quick service. Easy to get a loaner and pick up was super quick. up was super quick. More

Nice polite pleasant etc. service was great well done and on time and on time More

I was called at 4pm on 06/17/2021 to pick up my vehicle, and was advised that the dealership closes at 5pm. I live 20 miles away from the dealership and picking up my car at that time would mean that I woul and was advised that the dealership closes at 5pm. I live 20 miles away from the dealership and picking up my car at that time would mean that I would have to travel back home during the height of rush hour. When I requested to pick up my car the next day at around noon, I was told that the dealership opens at 7:30 am, and that they needed their loaner back at that time. So I agreed to pick up my car and return the loaner as soon as possible. I arrived at the dealership at around 5pm, and it took me an hour and a half to drive home in bumper to bumper traffic. It seems that the service department could have called me a bit earlier so as to give me more time in which to pick up my vehicle and return the loaner, or at least except my offer to do so the next day at around noon. Consideration is a part of customer service, and something that I would expect after spending one thousand dollars to have my vehicle serviced! More

Peter Reed always goes the extra mile and then some! He looks after Ruby, my red Mini Cooper with TLC! Blessed to have him on the Mini of Fairfield County Service Team. Peter is a perfect example of wha looks after Ruby, my red Mini Cooper with TLC! Blessed to have him on the Mini of Fairfield County Service Team. Peter is a perfect example of what Excellent Customer Service is all about !! More

The quality of the customer service could improve. Complimentary car wash was sloppy. I was not told in advance about needed documentation for loaner car. Complimentary car wash was sloppy. I was not told in advance about needed documentation for loaner car. More

We had an emergency and we were helped promptly. Had a check engine light while on the highway on our way from New Jersey to New Hampshire. We stopped at the dealer early in the morning. No appointment. check engine light while on the highway on our way from New Jersey to New Hampshire. We stopped at the dealer early in the morning. No appointment. Vincent helped us out. Checked us in, and ran diagnostics on the car. Within an hour and a half we were right back on route for our trip. This place is amazing and so is the staff. Even though is quite out of my way(like 2 hour drive) I am more than happy to give them my business in the future. More

All went great. Valet pick up and drop off was a great convenience. Good and constant communication made the whole process hassle free. A a convenience. Good and constant communication made the whole process hassle free. A a More

Excellent prompt thorough. Convertible top wasn’t closing. Apparently needed to be reset. I’m a little skeptical of this fix but Peter put my mind at ease closing. Apparently needed to be reset. I’m a little skeptical of this fix but Peter put my mind at ease More