MINI of Fairfield County - Service Center

We were on a trip to Maine from New York when our Mini started having electrical problems. (Granted, it's an old one!) That goodness we were near Darian and MINI of Fairfield County. Even though they were started having electrical problems. (Granted, it's an old one!) That goodness we were near Darian and MINI of Fairfield County. Even though they were fully booked, they helped us get a basic sense of the problem (after we barely were able to roll up under the service area roof). Everyone was super friendly, professional and went out of their way to meet our needs, including paying for an Uber to get us over to the rental truck place. (Yes, we had to rent a moving truck - no cars available. Ugh!) It's also a clean, comfy and well-maintained facility. Can't say enough good things about them! Thanks especially to Scott, Cara, and Liz. More

Mini got the job done. However, it was very expensive and it took a long time. My car was there for more than 10 days. The service advisor can be rude; eg. no need for a comment telling me I didn't hav and it took a long time. My car was there for more than 10 days. The service advisor can be rude; eg. no need for a comment telling me I didn't have an appointment. Obviously I did not plan to have my car break down in the middle of the street. She could be more responsive and respond to voicemail quicker. I found myself going into the dealership to find out the status. I was fortunate that a friend lent me their extra car. More

Great service department. They are always friendly and helpful and clear about the work being done. They also have a great collection of rubber ducks helpful and clear about the work being done. They also have a great collection of rubber ducks More

Friendly courteous staff, knowledgeable technician, considerate, helpful appointment reminders but maybe a bit too many and provided timely status updates. I would like to have the specials as a perma considerate, helpful appointment reminders but maybe a bit too many and provided timely status updates. I would like to have the specials as a permanent process instead of shopping between this dealership and the Hartford dealership. More

Costumer service was awful. Liz from Service was very rude ,disrespectful and did not listen to my needs as costumer. I asked to speak to a manager and I was denied of my request. Only pass my complaint rude ,disrespectful and did not listen to my needs as costumer. I asked to speak to a manager and I was denied of my request. Only pass my complaint to a different service person,Cara. More

Great service!! Five star!!!! Love my mini!!! Thank you for all you do….not sure why it has to be twenty five words but here you go for all you do….not sure why it has to be twenty five words but here you go More

The dealership is wonderful! I love Liz as she is so friendly and helpful. Since I had a medical appointment the next day they managed to get my car finished in time and had it washed as well! Liz got friendly and helpful. Since I had a medical appointment the next day they managed to get my car finished in time and had it washed as well! Liz got an Uber to take me home and bring me back the next day! Couldn’t be better!! More

Liz was great at coordinating service and communicating with me. Like the video walk-thru of diagnostics. Prior call to schedule service was a nightmare, however! with me. Like the video walk-thru of diagnostics. Prior call to schedule service was a nightmare, however! More

All of the people I dealt with were helpful and responsive. The service was excellent and timely. The car is running fine after the repairs. responsive. The service was excellent and timely. The car is running fine after the repairs. More

Good service overall. Mini car BMW prices though.And Good service overall. Mini car BMW prices though. And when a service invoice is $2,200, it is nice to have the a car washed But a bit of vacuum would Good service overall. Mini car BMW prices though. And when a service invoice is $2,200, it is nice to have the a car washed But a bit of vacuum wouldn’t hurt. Also, a environment charge of $35, mandatory or not is a bit over the top when the bill is so high. I understand that nothing is free, but after 13 years as a customer and 2 cars purchased…it is hard to be 100% happy. More