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MINI of Fairfield County - Service Center

Darien, CT

4.7
532 Reviews

532 Reviews of MINI of Fairfield County - Service Center

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July 06, 2023

Everyone was very knowledgeable, so friendly, & took the time to explain everything they were doing for Mini. They also warned me that traffic back to my office was horrid. They were right, but I’ll still b More

by Immrsjones
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

MINI of Fairfield County responded

Thank you for the positive review! We're glad to hear that our team at MINI of Fairfield County provided excellent service and took the time to explain everything thoroughly. It would be our pleasure to see you again soon!

June 30, 2023

I’ve never had many issues to deal with but when I did they were very accommodating. More

by slimmpy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

MINI of Fairfield County responded

Thank you for the review. We're glad that the team at MINI of Fairfield County was able to assist you with any issues that arose. Please let us know if there's anything else we can do for you!

June 29, 2023

They were prompt courteous and professional. I would recommend them to my friends. Good experience More

by Gary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

MINI of Fairfield County responded

Gary, thank you for the review! We are so glad to hear that you had a successful experience working with the MINI of Fairfield County team. Safe travels!

June 26, 2023

The experience from scheduling to pick up was seamless. The morning check in was completed and I was in the loaner within 15 minutes. I was updated throughout the day and returned at days end to courteou More

by Ln’s Mini
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Sampaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

MINI of Fairfield County responded

When we see words like this, we know we're doing things right at MINI of Fairfield County! We're elated that our team could provide timely and communicative service that helped make your entire experience a smooth success. Safe travels!

June 17, 2023

A very poor experience - it took three days (and $700) to replace an O2 sensor; service advisor (TS) was disinterested, unresponsive and disrespectful (he snickered at my frustration with the process and the More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Sampaio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

MINI of Fairfield County responded

Gordon, I'm sorry to hear about your poor experience with our team. That's definitely not the level of customer service we strive for. I appreciate you bringing this to our attention and would like to make it right. Please reach out to me directly so we can discuss your concerns further. Thank you, Scott Miller - Service Manager - (203) 292-4365

Jun 30, 2023 -

Gordon responded

My mobile number is 203-733-5125 Thanks / Gordon

Jul 07, 2023 -

Gordon responded

So, a week has gone by and you haven't had the time to follow up - the poor experience continues!

June 14, 2023

Friendly and knowledgeable. Mini Cooper S is my car. Not listed on list of make and model. More

by noni02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Sampaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

MINI of Fairfield County responded

We are delighted to hear that MINI of Fairfield County has earned your 5 stars. I'd like to step in and address your concerns directly. If you are willing, please give me a call. Thank you, Scott Miller - Service Manager - (203) 292-4365

June 12, 2023

Fast and efficient. Finished before scheduled time. Video text of the inspection was very helpful. More

by moopie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Sampaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

MINI of Fairfield County responded

It was our pleasure to complete your vehicle's service and have it ready before your scheduled time! We are glad that you enjoyed the video and text updates. Thank you for your support, we hope to see you again for your next service here at MINI of Fairfield County.

June 11, 2023

My experience was excellent. Timothy, My service representative was very professional and knowledgeable. Thank you! More

by NMM42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Sampaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

MINI of Fairfield County responded

We appreciate you taking the time to leave a review! It's great to hear that Timothy provided you with professional and knowledgeable service during your recent visit to MINI of Fairfield County. Thank you for trusting us with your vehicle, and we look forward to assisting you in the future!

May 21, 2023

Cara took the time to explain in details the service that I needed for my Mini Coupe.2012 I am very satisfied with the service I received. More

by francine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cara Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

MINI of Fairfield County responded

Cara and the entire team at MINI of Fairfield County are thrilled to hear how happy you are with the service on your 2012 Mini Coupe, Francine! Thank you for taking the time to share your experience and we hope to see you again for any future needs. Safe travels!

May 10, 2023

Recently brought my car in for service and was under a time crunch. One of the service advisors Tim was a tremendous help and made what started as a hectic day, run much smoother. Thanks Mini Cooper of Da More

by RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Sampaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

MINI of Fairfield County responded

We're glad to hear that Tim was able to provide the assistance you needed during a busy day. At MINI of Fairfield County, we understand the value of providing efficient service without compromising quality. Thank you for your review and we hope to continue exceeding your expectations in the future.

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