MINI of Fairfield County - Service Center

The words to describe: Efficient effective professional friendly helpful superb service accessible good location no waiting. friendly helpful superb service accessible good location no waiting. More

Great service since 2016, consistent and good style communication both in person and calling/texting. communication both in person and calling/texting. More

Good communication both before and during the service and all done quickly while I had some breakfast all done quickly while I had some breakfast More

Don’t give me a minimum word count—I am far too busy to sit here and type this. sit here and type this. More

They performed the work as expected and were quite friendly during the process. No drama here. Sales team was a different story though. friendly during the process. No drama here. Sales team was a different story though. More

They were quick and efficient. Liz is always great and I always ger a loaner for convenience. I always ger a loaner for convenience. More

The service is always the best. The new valet service is great. From start to finish a very good experience. great. From start to finish a very good experience. More

Excellent service, but I think it is unnecessary and unsafe to require personal info and documents to be emailed. Since I still have to enter the facility to give my key to be read and to sign forms, I unsafe to require personal info and documents to be emailed. Since I still have to enter the facility to give my key to be read and to sign forms, I can easily hand my license, credit card, and insurance card to the loaner person before dealing with my service rep. Also they called me 15 minutes before closing time to say that my car is ready. Even though I could still be there before closing, they told me to come in the next morning. They should either call me sooner or be willing to stay a few minutes late (later than 5:30pm) More

Liz is so amazing and extremely helpful! Her knowledge and her professionalism is outstanding! She is the reason why I keep going back. and her professionalism is outstanding! She is the reason why I keep going back. More

The dealership helped me right away with my car overheating in their lot....rushed out and the manager immediately got the situation under control. The car did sustain damage from that and took sev overheating in their lot....rushed out and the manager immediately got the situation under control. The car did sustain damage from that and took several days to resolve it all. My only complaint is not hearing back when I'd call to know what progress and results were being made..... All in all they made all the repairs they said were needed and so far the car seems to be running well! More