MINI of Fairfield County - Service Center

The All new staff in the service department, I found very unfriendly not welcoming. This unfriendly service attitude is totally opposite what this department has been like for me as a customer for 12 years! unfriendly not welcoming. This unfriendly service attitude is totally opposite what this department has been like for me as a customer for 12 years! I did not have a good experience! More

Mini of Fairfield service department has always been professional & courteous. Yesterday was no exception...great service! professional & courteous. Yesterday was no exception...great service! More

The team were fantastic and I would like to call out Liz. She is so customer orientated and very authentic. This is my first experience with your service dept but I have ordered a new mini for delivery next She is so customer orientated and very authentic. This is my first experience with your service dept but I have ordered a new mini for delivery next year. I feel really encouraged by this experience. More

MINI of Fairfield County was ready and organized for my early morning drop off with a clean comparable loaner. The service was professional and extremely efficient. Staff was friendly. early morning drop off with a clean comparable loaner. The service was professional and extremely efficient. Staff was friendly. More

Unfriendly, unwelcoming receptionist. Poor job of referring to client service rep….who is also unpleasant to deal with. As a 2 mini household…both bought from this dealership, the combination off poo referring to client service rep….who is also unpleasant to deal with. As a 2 mini household…both bought from this dealership, the combination off poor customer service and high cost of mini service and repair has ensured that we will not be buying another mini, and certainly not from this dealership. More

Great experience. Very friendly staff and very quick turnaround. Was under the time estimated. Highly recommend turnaround. Was under the time estimated. Highly recommend More

Scheduling the appoint online was a breeze; communication with the service folks was seamless. Loved the video walk around of the car by the mechanic as he explained things. with the service folks was seamless. Loved the video walk around of the car by the mechanic as he explained things. More

Everyone I have ever dealt with at this dealership over the past 6 years has been extremely pleasant and my annual service has always gone very smoothly. They return your car washed inside and out and eve the past 6 years has been extremely pleasant and my annual service has always gone very smoothly. They return your car washed inside and out and even arrange and pay for an Uber ride home for you if you don’t need a rental car! More

Previously had positive experience with this dealer in both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased ou both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased our 2021 Mini-Cooper Convertible out of State (In MA) this past spring. I did speak with a salesman at length (Fabrizio) about the one Mini-Cooper Convertible they did have in stock but it was in a color I/we did not like and with options we did not need. It was also obvious they lack of supply was not their fault. All was well until we our 2021 Mini Convertible needed routine service(oil change) at which point we were told that a loaner car was not available to us because we did not buy of Mini from them. Since we live about 20 miles away from dairen, (near Fairfield,CT) we had always gotten a loaner car when we needed service. This was true for both our 2106 Mini-Cooper Convertible and also our 2009 Mini-Cooper Convertible and getting a loaner had never been a problem before-in fact Mini/BMW touts the loaner car to Mini owners as an incentive to use them to get your car serviced with a Mini dealer. The service person explained/implied that the loaner cars were limited to the people who bought cars from their dealership since they were so busy and only had a few loaner cars. I explained about the lack of their choices and that I had tried to buy the car I/we wanted from them but this went to no avail. I also offered to have the car serviced at another date/time but still could not get a loaner car per what I thought was standard Mini/BMW policy. So I took the car in and waited about 2 hours for them to do the oil change and them to inspect a possible seat belt retractor recall issue (not needed). The real rub was that while I was walking the lot, I noticed 4 loaner cars NOT being used so they clearly had loaner cars available but simply refused to let me have a loaner car because I did not buy my car from them. This was obviously a Dealership Owner policy and not the service peoples fault/decision but still very frustrating. The service manager was nice and otherwise informative and pleasant but they still only get 2 stars from me. I have NEVER been that disrespected or poorly treated simply because I bought my car from another dealer. How would that work if I had recently relocated from out of state or even from North Hartford, CT where the only other Mini Dealer in CT is located. That is just BAD customer service policy and I doubt I will use this dealer to service my Mini Cooper again. There is a BMW dealer much closed to me and I intend to contact them and see if they will service the car in the future. More

Same problem persists Fairfield can’t seem to fixSame Same problem persists Fairfield can’t seem to fix Same issue since purchased car Very unhappy Extended warranty expiring soon and still my fixed Same problem persists Fairfield can’t seem to fix Same issue since purchased car Very unhappy Extended warranty expiring soon and still my fixed More