MINI of Fairfield County - Service Center

The dealer went out of its way to get in a part quickly and install it so I could leave on a planned trip! Excellent service from parts and repairs! and install it so I could leave on a planned trip! Excellent service from parts and repairs! More

The service person named Lou was very helpful and did not push any additional services. He was fast, efficient and customer oriented. push any additional services. He was fast, efficient and customer oriented. More

There was a faulty part fitted after my recent service. The dealership arranged for the car to be towed, a loaner available at very short notice and for repairs to be carried out very quickly at no cost to The dealership arranged for the car to be towed, a loaner available at very short notice and for repairs to be carried out very quickly at no cost to me. Scott Miller was very proactive and extremely helpful. I could not have expected more from the unfortunate situation More

Great service center…. Everyone is very attentive and pleasant to work with. Makes service appts a breeze. Everyone is very attentive and pleasant to work with. Makes service appts a breeze. More

Accommodating team and excellent service. Always a good experience based on three or four visits Always a good experience based on three or four visits More

Love the dealership. Love Joy who sold me my first mini. Felt mis-lead when I brought car in for an alignment in May. I was under the impression that the diagnostic servi Love Joy who sold me my first mini. Felt mis-lead when I brought car in for an alignment in May. I was under the impression that the diagnostic service was included in the $195 quoted price. Instead I had to pay a lot more. First time I felt attitude at this service center. The average person is not knowledgeable to auto services. We trust our service department to dummy it down so we understand that when we say YES to something we think it is included in the price that was quoted. We don’t know it is additional or above the quoted price. I’ve been in sales for 40 years. For the first time I felt like I had been HAD from this service department. That makes me sad. More

Problem was correctly identified and corrected. Was given good advice from the staff on how to maintain the vehicle. Was given good advice from the staff on how to maintain the vehicle. More

Incredible response and customer service. Like the old days- when customer service mattered to businesses and employ ease were trained to treat customers as though the were valued. Refreshing Like the old days- when customer service mattered to businesses and employ ease were trained to treat customers as though the were valued. Refreshing. And in addition, obviously important- skilled and trained mechanics doing only that which is needed - and doing it for a fair price. I award Mini of Fairfield 10 stars ! More

I feel like the service here has greatly improved since 1) they began offering home pickup/dropoff of vehicles 2) they have started including a video walkthrough of the car while it's on the lift showing w 1) they began offering home pickup/dropoff of vehicles 2) they have started including a video walkthrough of the car while it's on the lift showing what they're inspecting and what they've found. This definitely makes for a 5 star service experience for me! More