MINI of Clear Lake

Same consistent quality service - every time. I have been a happy MINI owner for 5 years and have used MINI of Clear Lake for all of my MINI service exclusively, with good reason. I have been a happy MINI owner for 5 years and have used MINI of Clear Lake for all of my MINI service exclusively, with good reason. More

As always, greatly satisfied with the professional, courteous and informative service provided by Omar and and the Mini service department. My wife’s Mini was serviced and inspected with no problems o courteous and informative service provided by Omar and and the Mini service department. My wife’s Mini was serviced and inspected with no problems or snags, we were driven to Baybrook Mall while the work was being done, (thanks Chris), and returned when scheduled service was done—thanks Mini of ClearLake!! More

Came in with a 2006 Mini. Needed some expensive work doing and the team at Clear Lake Mini were able to work with me to keep this old classic running with out breaking the ban Needed some expensive work doing and the team at Clear Lake Mini were able to work with me to keep this old classic running with out breaking the bank. Thanks for all your help. More

Service for a routine maintenance check was easy and quick. Heather was easy to work with, informative and no high pressure sales. They also provided a video showing their service findings, which I had quick. Heather was easy to work with, informative and no high pressure sales. They also provided a video showing their service findings, which I had never seen for car repair/maintenance before. The waiting area is spacious and clean. Overall a good experience. More

My car was in for a major repair and I was kept informed of there progress all the way Chip was my advisor. Thanks Chip of there progress all the way Chip was my advisor. Thanks Chip More

Had my services in this dealer since the purchase of car in 2016. Very satisfied. Please keep up the good work! in 2016. Very satisfied. Please keep up the good work! More

Joe was fantastic, to the point. We didn’t have to waist unnecessary time or play the usual games. Excellent service all around We didn’t have to waist unnecessary time or play the usual games. Excellent service all around More

The staff, service advisor, parts representative were extremely helpful and friendly. Th work was done in a very timely manner and to my satisfaction. extremely helpful and friendly. Th work was done in a very timely manner and to my satisfaction. More

Prompt appointment, courteous and attentive to needs and concerns- car taken off to service and brought back nice and clean- plan set for appt to cure concerns- car taken off to service and brought back nice and clean- plan set for appt to cure More

Brought my Mini in for an oil change because I thought I was getting quality service for a good deal. Well I was wrong. I paid $120+ bucks for the oil change and when I got home I immediately smelled an oil was getting quality service for a good deal. Well I was wrong. I paid $120+ bucks for the oil change and when I got home I immediately smelled an oil burning smell. So I looked and looked to see if there was some type of oil leak or if they had accidentally spilled oil somewhere and it was just burning. I contacted the advisor Joe to inquire about bringing it back in for them to inspect it. I brought it in and they took a look at it but couldn't find anything. Although the service advisor smelled the same thing I smelled, he indicated that his tech could not find a leak and did not see any oil spilled anywhere. And that he had the tech do a minimal pressure wash just to be sure there wasn't any oil spilled anywhere. A few days later as I'm leaving my doctor's appointment and noticed blue smoke coming from the exhaust pipes. So now I'm confused and angry. I contacted the advisor again to ask is it normal to have do many issues AFTER receiving an oil change? My car wasn't doing any of these things prior to me bringing it in. Had it been doing it, they most likely would have indicated that on the paperwork. But none of that is included. What is included in the high prices for the recommended service there are suggesting. So now the advisor is saying I may need new valve stem deals and it's a $400 cost just for them to run diagnostics. Typical right? You bring your car in for service, as they break other things so you have to continue having to being it in for additional service. That's the only way they can make their money. My car is severely under mileage and it was in good condition prior to bringing it to Mini of Clear Lake. So I've made an appointment to bring it to a Mini specialist that had some good reviews to get an outside inspection and diagnostic test done. Once I know what the damage is I may pursue legal action. More