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MINI of Charleston
Charleston, SC
322 Reviews
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322 Reviews of MINI of Charleston
August 16, 2012
My husband and I bought two cars (mini, jeep compass) from RH in the last year. BOTH of us have had problems when trying to use the coverage ($1000.00) we bought for protection on the car . BOth of us ha from RH in the last year. BOTH of us have had problems when trying to use the coverage ($1000.00) we bought for protection on the car . BOth of us have scratches and when we took the cars in to get repaired they offerred a paint touch up kit and said the scratches didn't fit under the clear coat warranty! 2. I scheduled an appt for a oil change on my mini. Had to wait a week for a loaner car. Was at dealership at 7:30 on Savannah hwy. in Charleston and was told rudely that I DON"t need a oil change yet (i had 8500 miles on my car) and I said but I called a week ago and told them my mileage, the comment I received was well you must not have had a good car like this, My husband and I downsized from a cadillac and a volvo, so I didn't appreciate the smart remark.Then when I showed him the scrath on my mirror he said well I can order a paint touch up kit, I said no I want the mirror painted I have the coverage on my paint and he said no it doesn't cover a scratch! I drove over 40 minutes on a work day to have my car serviced only to be told, we don't service them at this mileage and I would have to come back. We bought two new cars with what we thought (we were incorrect) was a reputable dealership, since my husband is gone so much with his job he didn't want me to have any problems with the cars, or the ability to have a good souce for problems. I think the coverage for the body is a scam and a waste of money, I paid a $1000 and everything seems to NOT fall into the right category to utilize it! I had my new car a few months and the side mirror fell of a brand new car, and I called service and my sales rep and finally got a call from a manager who brought me a loaner and they took my car for the repair, but my first response from RH service was oh bring the car in we will see what we can do!!This was a brand new car, that as I was driving on 95 the side mirror just fell off! We are very dissappointed inthe service and promises of Rich Hendrick and his associates. We will not buy from them again> I manage a very large customer service department and as you know a satisfied customer will tell one or two people, but the person who is upset will tell 10 people ,well I can tell you that I am not a satisfied customer and I will not hesitate to share my experience with others. More
by robinschulte
Employees Worked With
service check in person at Mini cooper
October 29, 2010
I purchased a used 2006 Jeep Wrangler Unlimited from MINI I purchased a used 2006 Jeep Wrangler Unlimited from MINI of Charleston. During this process I was assured the vehicle was inspected and was even o I purchased a used 2006 Jeep Wrangler Unlimited from MINI of Charleston. During this process I was assured the vehicle was inspected and was even offered various warranty options. I did accept an engine and drivetrain option but this is unrelated. There were two separate service issues that occurred. 1. Poor respect for privacy requests. I was asked to sign a sheet allowing them to contact me after the purchase and I refused. I was told the sheet must be filled out to complete the sale but they would mark it "do not contact." I went so far as to mark it myself. The next week I received an automated call and complained to the associate. They blamed this mistake on a "database error." Do not sign anything allowing yourself to be contacted regardless of how they represent it. 2. In a much more serious issue, after owning the vehicle for two weeks I noticed the plate over the passenger side seatbelt was missing. I searched the vehicle rear floor and could not find it. I tested the seatbelt and it does not function. It will not lock position in an accident. I contacted my sales rep and brought in the vehicle. I assumed safety was part of the inspection. I have since called their service line and was told they do a certified inspection of used cars and this includes safety inspection. However, they will not repair or replace the seatbelt. The most they were willing to offer would be to sell me the part or charge me full price to have it replaced. It seems minor but I had the assurances of their mechanics that the vehicle was sound and I spent two weeks with the most important person in my life sitting in that seat. I hate to think what would have happened if I had not noticed the issue myself. I now even questions my airbags, etc... If you decide to purchase from Rick Hendrick MINI of Charleston please be prepared to be bombarded with emails, phone calls, and little notes in your mail slot every day for at least a month. Do not expect any help if basic human safety is your concern. They will sell you a vehicle with faulty safety equipment and will not assist in repairing it. More
by UsedJeep
Employees Worked With
Not her fault.
