MINI of Charleston

It is always a pleasure to have our MINI service done at MINI of Charleston. They set the example of how auto service should be done. MINI of Charleston. They set the example of how auto service should be done. More

I’ve never had a bad experience in the 15 years I’ve been coming to Mini of Charleston for yearly checkups. Andy took good care of me, and since my mini had to spend the weekend, I was given a ride home by a coming to Mini of Charleston for yearly checkups. Andy took good care of me, and since my mini had to spend the weekend, I was given a ride home by a super guy named Zach, also a big mini fan. Everything checked out A OK. So with an oil change, some air in the tires, and a bath, my mini was good to go. More

Russ and the rest of the crew at MINI of Charleston made purchasing MINI #6 such a joy. The whole process was quick and simple and I was driving away in my new MINI in no time! purchasing MINI #6 such a joy. The whole process was quick and simple and I was driving away in my new MINI in no time! More

Russ and the entire team at MINI of Charleston are always so much fun to work with. You can tell that they all genuinely love MINI and really enjoy what they do! so much fun to work with. You can tell that they all genuinely love MINI and really enjoy what they do! More

Service representative was helpful and knowledgeable. Pick up and delivery of loaner was easy. Dealership was clean Pick up and delivery of loaner was easy. Dealership was clean More

My experience with Mini Cooper and Russ Thames was great. The process was quick and easy. The process was quick and easy. More

I had an issue with a headlight, was in & out in about 15 mins with a fix!! mins with a fix!! More

Considering I had to bring the car back for an alignment on Monday that was supposed to have been done the previous Friday, I was not thrilled. Then I was told I needed a drive shaft - didn’t need it Frida on Monday that was supposed to have been done the previous Friday, I was not thrilled. Then I was told I needed a drive shaft - didn’t need it Friday, but needed one on Monday - I don’t think so! The alignment was done correctly, this time. More

They took me without an appointment and serviced my car right away. They were so helpful! right away. They were so helpful! More

Made an appointment one week in advance. It wasn’t until the fourth day, after I had to complain, to bring my car in the shop to start the diagnosis. Still using excuses of the pandemic. Tha It wasn’t until the fourth day, after I had to complain, to bring my car in the shop to start the diagnosis. Still using excuses of the pandemic. That’s long over and they are a OE dealship. Twenty-five days later, many delays from the dealership, including those in not responding to the warranty companies requests. $7000 later and the car still hasn’t been properly repaired. I’m only out a deductible, but their delays incurred me $1500 in rental car charges. Now I will have to fight with Mini of Charleston about properly repairing what they were supposed to do from the start. I have over 15 years experience in the automotive industry and I’ve spoken with, in excess, 500 service and parts managers. Forget the service advisors and techs. My meetings were always at a much higher level. Never saw a service shop more poorly run, or at least the experience shows than Mini of Charleston! More