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MINI of Austin
Austin, TX
205 Reviews
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Showing 205 reviews
October 26, 2019
Completely wasted my time I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to th I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to the dealiership, taking an Uber to work and an Uber back that afternoon, I found they had not even taken a real look at my wifes car. I was asked what The issue was when I dropped off the car that morning and the paperwork I received showed my words verbatim as the issue. There was no documentation showing any notations from a service maninics inspection of the car. I could also tell by the dust covering bolts that would require removal to access the area that it had not actually been looked at. The most they may have done would be to have hooked it up to a computer and create a readout of issues with the car but I was not presented even with that. At the end of the day they wanted me to spend money on a very expensive repair that was not required and had reciently been done elsewhere. My wifes issue with her car was resolved by me spending $68.97 online to purchase a bolt on part and it was that simple. My overall feeling is that this service department is not ran with a customer first mentality but instead a cash first mentality. My suggestion for others is to steer clear of this service department and instead spend your money with a shop that has experience with Mini Coopers. Your results will be much better. More
by David Vineyard
Employees Worked With
Sean Weaver
February 10, 2019
Today’s appointment I went to my appointment for a 60,000 mile service and a whistle noise my engine makes in the morning. They wanted to change my spares plugs and flush I went to my appointment for a 60,000 mile service and a whistle noise my engine makes in the morning. They wanted to change my spares plugs and flush my brake fluid. My husband told Josh Tibbs that we only want the service and the noise corrected but he was rude and treated us like we were lower than dirt. I have been taking my care there and that was the first time I had someone that rude talk to us in that manner. I left my car and then turned around at the roundabout and went and got my car. I will not take my car back to this dealership again or buy another Mini Cooper. More
by Kay2816
Employees Worked With
Josh tibb
July 02, 2018
Invest your time wisely. We purchased our special order Mini hardtop from Mini of Austin. Based on our experience, Mini of Austin is the ONLY place that receives our business We purchased our special order Mini hardtop from Mini of Austin. Based on our experience, Mini of Austin is the ONLY place that receives our business for maintenance, parts, accessories and tyres. There is no value in investing time searching for the cheapest price on any of the above when best value is always found at Mini of Austin. Correct wiper blades? Check. Specific tyres in stock? Check. Meticulous service? Check. Top notch staff? Check. No additional charges to replace a rear wiper or a bulb? Check. Who even does that?!? More
by Pip
Employees Worked With
Kc, Travis, the gentleman who’s name I forget.
December 14, 2016
They Got The Hat Trick I have owned many cars over the years but never has a single dealership gotten my business three times in a row until now. All three times I've seen S I have owned many cars over the years but never has a single dealership gotten my business three times in a row until now. All three times I've seen Steven for the sale of the new car. He's hard working and is ready with all the important information about the vehicles. The Financial manager Jim always finds me the best deal and Lee Ann is super helpful with training on all the features and accessories of the vehicle. This is a great place to buy a car as they take good care of you both before and after the sale. More
by Joseph Noctum
Employees Worked With
Stephen De Los Santos
April 27, 2015
Truly great customer service all around Our experience purchasing our new Mini Cooper S was the best car buying event ever. Stephen de los Santos helped us find exactly the car we wanted and Our experience purchasing our new Mini Cooper S was the best car buying event ever. Stephen de los Santos helped us find exactly the car we wanted and walked us through every step with a smile and a great no pressure, collaborative attitude. After taking the car home we realized we left our garage opener in our trade in and Stephen was amazing and met us to give it to us, saving us a huge headache and at least 2 hours of driving. Really the best purchase experience that I've ever had More
by alexn
Employees Worked With
Stephen de los Santos
November 29, 2014
Great Experience All The Way Around!!! Stephen de los Santos, our main contact at Mini of Austin, was a pleasure to deal with!!! Awesome experience!!! Brad was also great as our Delivery Stephen de los Santos, our main contact at Mini of Austin, was a pleasure to deal with!!! Awesome experience!!! Brad was also great as our Delivery Specialist!!! Highly recommend everyone at this dealership!!! More
by CMM1976
Employees Worked With
3
October 30, 2014
positive seller He was hella cool! If you want to buy the MINI I strongly recommend this place!!! And find this man unconditionally "Stephen de los Santos" He was hella cool! If you want to buy the MINI I strongly recommend this place!!! And find this man unconditionally "Stephen de los Santos" More
by mimi1224
Employees Worked With
Stephen de los Santos
September 11, 2014
I no longer dread buying a vehicle. Stephen De Los Santos and everyone else at the dealership that we had the pleasure of meeting provided my wife and I with a wonderful car buying exper Stephen De Los Santos and everyone else at the dealership that we had the pleasure of meeting provided my wife and I with a wonderful car buying experiece. If I am unable to drive Gertie due to my wife's refusal to turn over the keys I will enjoy returning and purchasing another. We have been in business ourselves over the years and can only hope that ours were and are run as well as Mini of Austin. More
by Kathryn Gregory
Employees Worked With
Stephen De Los Santos
August 24, 2014
They treat you like family. After totaling a 2010 MINI just a few months ago I knew I wanted another MINI. They made me feel like part of the MINI family when the same sales and After totaling a 2010 MINI just a few months ago I knew I wanted another MINI. They made me feel like part of the MINI family when the same sales and financial reps remembered me the second time around . I am extremely happy with my 2013 MINI Clubman. More
by adrienne.schooler
Employees Worked With
Stephen De Los Santos
August 18, 2014
Best Purchase Experience Ever! Dear Mini of Austin, Just wanted to thank you for the best buying experience that I have ever had! I have purchsed at least a dozen cars in my life Dear Mini of Austin, Just wanted to thank you for the best buying experience that I have ever had! I have purchsed at least a dozen cars in my life, but my experience at Mini of Austin was the best ever! Special thanks to my sales partner Stephen De Los Santos, so professional, so friendly, so thorough, communicated to me even on his day off, went well above an beyond what I had ever experienced. Also wanted to that Charlie the finance Manager, what a easy quick process! Oh.....I guess that I should also add that I LOVE LOVE LOVE MY MINI COUNTRYMAN!! I look forward to seeing you guys when I visit the dealership! Many thanks and much gratitude! Daniel Scott Ferrario More
by Ferrario91960
Employees Worked With
Stephen De Los Santos, Charlie
