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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.7
469 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 469 reviews

August 15, 2024

Love the valet service. I don’t even have to leave my house. They serviced my care quickly and returned it super clean. I wouldn’t use anyone else to service my mini. More

by ADDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Print
Aug 17, 2024 -

MINI of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

Outstanding customer service and quick response. Scheduling was easy and notifications were timely. Mechanical work was topnotch. More

by dmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Print
Aug 16, 2024 -

MINI of Annapolis responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2024

Work was done in a timely manner and good quality. Customer service manager was courteous and helpful. I wish the cost of the service was lower! More

by Byanof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Schweitzer
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Aug 10, 2024 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2024

Other than the centralized scheduling the experience was great. My service rep Cory was informative responsive and I felt well cared for. More

by dubeshterrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel
Print
Aug 10, 2024 -

MINI of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2024

I waited in dealership for an oil change, alignment and air filters. The waiting room is clean and comfortable. The service team was comprehensive. More

by baincosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both members of the mini service team
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Aug 09, 2024 -

MINI of Annapolis responded

Hi Baincosby, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

August 06, 2024

Always very easy to deal with . .. from scheduling, drop off, service and pick up. Every employee was pleasant. More

by laurel.e.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Aug 09, 2024 -

MINI of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2024

Fantastic experience with Ayan! He made the deal happen. Then went out of his way to deliver the vehicle! Best buying experience I have had at this dealer. More

by mma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teel
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Aug 04, 2024 -

MINI of Annapolis responded

Hi, we're happy to hear you had such a positive experience with Ayan! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

Great experience! Service was performed quickly and car washed and out the door in a timely manner More

by mark.goldsborough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel, Andrew Juskelis, Mark Mickley, Sean Peria
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Aug 02, 2024 -

MINI of Annapolis responded

Hi Mark, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

Cory in the service department was very helpful and accommodating. Turn around was fast and maintenance performed to my satisfaction. More

by JoanG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory in service was knowledgeable and helpful.
Print
Aug 01, 2024 -

MINI of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Annapolis! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Brian was great to work with. Great customer service. The prices were unfortunately what eventually led us to sell our mini cooper. More

by Skye
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Aug 10, 2024 -

MINI of Annapolis responded

Skye My apologies for this delayed response, but I wanted to thank you for your feedback. While I’m pleased to hear you received great customer service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. I would be happy to assist you with your concerns if you would like to discuss this further. Please, contact me at sdaly@mybmwannapolis.com Steve Daly General Manager

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