MINI of Annapolis

This was my 4th Mini I purchased, and my experience has always been excellent. This a well managed and the staff is very knowledgeable and professional., always been excellent. This a well managed and the staff is very knowledgeable and professional., More

Confusing place for someone who has never had service here before. Had tow truck drop our 2024 Mini Countryman with 6,000 miles on a Friday afternoon after it stopped working and stranded us on the side here before. Had tow truck drop our 2024 Mini Countryman with 6,000 miles on a Friday afternoon after it stopped working and stranded us on the side of the road, and had a hard time finding anyone in the service department. A guy finally showed up and took my cell number and said they'd work on it on Monday and call me. Surprisingly received a video on Friday night from a very efficient and organized service technician who said some oxygen sensor was at fault, and that they'd order the part, which should come in Tuesday. Received another text from him late Tuesday saying the car had passed its tests. Got a text on Wednesday morning saying the car was ready for pick-up -- but NO information on the cost of repair. Called to Mini of Annapolis to verify that it was warranty work, and had a hard time getting any clear response; they wanted to know who our service person was, and since we'd never been introduced and NO ONE WEARS NAME TAGS we had no idea. Helpfully they DID tell us that the car was at BMW of Annapolis, not Mini of Annapolis, which it WOULD have been helpful if the text to us had so indicated. Would have also been good if the text said how much it would cost -- zero. Both would have been simple to do, but seems to be beyond this (these?) dealership(s). Showed up at BMW of Annapolis several hours later and they again wanted to know who our service guy was, for which we still have no idea. Took a bit to find our name in the system, but when they did, were organized and efficient in finding our paperwork, and confirmed the work was indeed under warranty. Paul was the first person I met at either dealership who made me want to continue to do business with these organization(s?). IF this dealership is going to require us to know the name of our service contact for all future conversations, they need to make that very clear from the get-go and tell us who they are, and that it matters. Nice to have the car back, and that they washed it. We may go to them again for service, or take it back to where we bought it (Mini of Montgomery, in Rockville). And hoping that an oxygen sensor, or other sensor failure does not create another cascading failure that causes the car to stop working. More

I sit equidistant of the MoCo, Alexandria & Annapolis Mini dealerships. I go to Annapolis because I at least have the option of taking back roads. Over the years I've purchased 2 new Minis and exclusivel Mini dealerships. I go to Annapolis because I at least have the option of taking back roads. Over the years I've purchased 2 new Minis and exclusively serviced 3 with them. My experiences with the body shop have been comprehensive with quality work perfomed. The repair team is friendly, but I also feel as if they will not miss an opportunity to sell you more than you need. The sales team is "nice", but I miss consultative sales. I get the car that I want from them, but both times the transaction has been rushed and left me wanting on annoying things. My most recent purchase of a brand new car somehow did not include the required card to create a digital key. With only 3 miles on it, I'm not sure why it took days to get it in office and I had to pick it up for quick delivery instead of being offered a next day service like FedEx etc. I was also not consulted on registration for a Bay plate like my trade-in, on which they've offered to cover the cost. It reminds me that the same miss happened when I purchased the last car. Again. Not a deal breaker; just annoying. More

Fair and honest with all interaction in the service department, no hassles and accurate information. True professionals. department, no hassles and accurate information. True professionals. More

My Mini might be 6yrs old but the Annapolis Service Center has never let me down. Getting in and out quickly for routine services. What an amazing team. Center has never let me down. Getting in and out quickly for routine services. What an amazing team. More

Have been taking my mini to them for years, this is the First time I received somewhat kind demeanor. This time Cory was kind, usually he is rigid/blunt. Sales staff missed a MAJOR Sales opportunity, a bri First time I received somewhat kind demeanor. This time Cory was kind, usually he is rigid/blunt. Sales staff missed a MAJOR Sales opportunity, a bright Red Convertible might have driven off the lot, my mini had non urgent issues I wasn’t interested in investing in, but there it sits in the showroom as No One asked if they could help me. I was wearing a Hot Pink shirt, hard to miss, and they also saw me sitting in waiting room waiting while my car was serviced. No Ome Approached me, and they had seen me when they went for snacks and beverages. I’m curious if it would have been different if I were looking at BMW? More

Thr associate I worked with was very knowedgable and resourceful. The purchasing process was seemless. resourceful. The purchasing process was seemless. More

I had an appointment for an oil change on my mini clubman. Bryan was very helpful. I asked if he could arrange for one of the tech people to help me with my CarPlay. Daniel. sat with me in the car an clubman. Bryan was very helpful. I asked if he could arrange for one of the tech people to help me with my CarPlay. Daniel. sat with me in the car and showed me how to use the computer system. He was very patient pleasant and thorough. More

Prompt servoce and was very welcoming. Did a thorough evaluation and gave honest feedback. Shoutout to Thomas. People told me this was the best bmw dealer in MD. I'm a believer! Did a thorough evaluation and gave honest feedback. Shoutout to Thomas. People told me this was the best bmw dealer in MD. I'm a believer! More