
MINI of Allentown
Allentown, PA
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How they received an award for top performance in 2023 escapes me. I am terminating a lease on a Mini and it has cluster puck on just attempting to find out the procedure. I called the dealership and th escapes me. I am terminating a lease on a Mini and it has cluster puck on just attempting to find out the procedure. I called the dealership and they told me that I can speak to the salesperson who sold us the car. He didn't answer the phone, so, back to the switchboard. They then sent me to another sales person, who never answered the phone. I asked for the sales manager, Clint Peters, the only person there that had their act together 3 years. He no longer works there after many years. So, the switchboard said that everyone was in a meeting. No one was covering the customer service needs. I asked for the new sales manager or general manager. I was told the "SHE: is running the meeting!!! I asked who "SHE" WAS? The switchboard said that "SHE" was the new sales manager. No name! So, I asked for her to return my call today. I was then informed that "SHE' came in that day to conduct the meeting and this was her day off and not likely to hear back until at least tomorrow. Why would anyone want to do business with this screwed-up operation? No respect for the customer. No common sense on how to provide superior customer service to the customer. Even tenured management seems to have jumped ship. I will NEVER do business with the Daniels Auto Group in the future. Sad scenario. Time to clean house and start fresh. More

This is my fourth MINI from MoA and our family’s TENTH MINI from MoA. We absolutely love dealing with Lauren. She’s fantastic. She knows her cars and works with us to find a car and financing plan that me MINI from MoA. We absolutely love dealing with Lauren. She’s fantastic. She knows her cars and works with us to find a car and financing plan that meets our needs. Everything at this dealership is a win! More
From the moment I walked into the dealership, I was treated with respect and never felt pressured in any way. Matt Murphy was exactly the type of person I'm comfortable working with. He listened to wha treated with respect and never felt pressured in any way. Matt Murphy was exactly the type of person I'm comfortable working with. He listened to what I was looking for, and showed it to me immediately–again, with no pressure. The financing and paperwork process were both so easy, and took less than half the time that I expected. I'm thrilled! More

Lauren and the team at MINI of Allentown made my first big post-divorce purchase a pleasure! When my kids are ready to consider a new car, we are headed to see Lauren! big post-divorce purchase a pleasure! When my kids are ready to consider a new car, we are headed to see Lauren! More
Service was great. 30 min we were done signing and ready to roll. Purchased a used car. No dealer warranty though, not even a month, but the car looks like it’s in fan 30 min we were done signing and ready to roll. Purchased a used car. No dealer warranty though, not even a month, but the car looks like it’s in fantastic shape. Processing fee was average. No hidden fees to worry about. Overall a fantastic experience! 👍🏻 Thank you Matt Murphy! More