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MINI of Allentown

Allentown, PA

5.0
1,929 Reviews

4600 Crackersport Road

Allentown, PA

18104

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Showing 1,929 reviews

September 01, 2015

Fantastic, start to finish My Nissan was coming up on the end of the lease, so I was looking at several different cars as a replacement. I have no local MINI dealer, so I went More

by toomuchfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
August 28, 2015

Super buying experience Lauren Leabman of Mini of Allentown is a friendly, knowledge,helpful salesperson. We went to "just look" at cars, never anticipating driving home a s More

by little red
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
August 15, 2015

Super Happy with our MINI surprise! We visited your dealership with no intention of buying a car. Lauren Leabman assisted us, explaining everything we could have possibly wanted to know More

by birthdaygift-watchout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
August 07, 2015

Great MINI Experience Came in cold one evening to see a car that I knew they had in stock. Met Jolene on the lot, and she gave us a quick tour of the current stock, then p More

by mr. zero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman, Jolene Qiaoling Tang
August 06, 2015

Service department I've had two experiences at this service department and both have been unprofessional and extremely unpleasant. The service department manager Luis is More

by Flight girl7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Rodriguez
Aug 20, 2015 -

MINI of Allentown responded

We're sorry our efforts to help you with a service contract obtained from another dealer caused you so much distress. I reached out to you several times by email, and with voice messages to try and discuss your concerns. I would love to talk with you about it. Please feel free to contact me, or stop in so I can assist you in anyway possible.possible. If you feel one of our staff members was disrespectful to you I can assure you it was not intentional. We occasionally run into situations with aftermarket service contracts which restrict our ability to provide service at the level our customers expect. We understand you were put in a difficult position by your contract provider. We also were frustrated by the difficult situation which was created elsewhere. I hope you will give us another opportunity to serve you. Bill Stoeckel, General Manager

August 04, 2015

Service and advice at its best Jolene went above and beyond, when I began my search for a pre-owned Mini Cooper. She sent updates with new arrivals and checked in regularly, without More

by Larahint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Qiaoling Tang
August 04, 2015

Great Mini Purchase Experience Jolene was very helpful in all aspects. She worked hard to make sure we were happy! We are very satisfied with our experience at MINI of Allentown. More

by Happy miniowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Qiaoling Tang
July 16, 2015

awesome I always hated going to buy cars- it always seemed the process took forever. Then I had kids and hated going even more! We bought a pre-owned car at More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qaioling (Jolene) Tang
July 14, 2015

Helpful dealer! When I first went to Mini of Allentown. I met Jolene and I am so lucky that she really know my needs and we had pleasant conversation. After then, she More

by Freckleberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Tang
July 01, 2015

Our First Mini Cooper S Our experience was a very pleasant one. Lauren was quick to respond to our inquiry. She answered all of our questions and was friendly, patient, and More

by mrsobrien
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Leabman
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