MINI Of Sterling

Excellent Theo was extremely helpful, he worked with us to help us stay as close to my budget as possible while still purchasing a beautiful 2015 Mini Cooper s! Theo was extremely helpful, he worked with us to help us stay as close to my budget as possible while still purchasing a beautiful 2015 Mini Cooper s!! He made my purchase fun as he has such a great personality. It is my first car and I couldn’t be any happier!! He made sure he taught me all about the navigation and system of my MINI which was so helpful as I am new to it and followed up with me immediately to see if I had any questions. I 100% recommend Theo as a salesman, I am definitely referring my family and friends to him! More

Great Sales department and very helpful Service department I enjoyed purchasing my second MINI from Sterling and their service department always been top notch. Thank you MINI of Sterling for taking care of my I enjoyed purchasing my second MINI from Sterling and their service department always been top notch. Thank you MINI of Sterling for taking care of my MINI. More

Years of Lies and Malpractice For over the past three years, I have been servicing my Mini Cooper vehicle at the BMW/Mini dealership in Sterling, Virginia. However, over the course For over the past three years, I have been servicing my Mini Cooper vehicle at the BMW/Mini dealership in Sterling, Virginia. However, over the course of the past year, they have conducted themselves in an unethical and unprofessional manner that has caused me stress and anxiety and the ultimate demise of my Mini Cooper. In September 2014, I brought my car in for electrical repairs because my car radio would turn on while the car was off. The repairs cost around $3,000. However, starting in December 2014, the car would only turn on if the car was placed in neutral and I had to return the car to the dealership on December 26. That charged cost me about $300. In early December 2015, I bought my car in for its yearly safety inspection. Their service department advised me I needed a new tire guide for a bent axle on my back tires. In addition, to regular maintenance, the charges cost me, $3063.84. In addition, their service department messed up and ordered the wrong part and had my car in the shop for over three weeks and I needed my car for my job. I did not get it back until 5 days before I had to travel down south. About a month later, my car engine would not fire correctly and the check engine light started to blink rapidly. Upon emergency maintenance, that charged cost me $535.29. Throughout 2016, my check engine light would go on and off. Although, I only put 10,000 miles on my car that year. I slowly began to believe this was an attempt by Mini Cooper Sterling to keep finding more problems. On December 8, my car was brought into BMW Sterling for its yearly safety and emissions inspection. Upon initial inspection, my service provider told me the car needed an oxygen sensor changed and some electrical and wiring work repaired for dead lights. The cost would be around $2750. I was told on Saturday December 10, the Mini Cooper would be completed by early next week. On Tuesday, I was advised the check engine light would not go off because my car needed to be driven around 50 miles to get the emissions to reset and the check engine light to go out. I said no problem and my service provider told me my car would be ready by noon on Wednesday December 14. At 11:30 a.m., BMW Sterling called me and told me my car would not be ready because they had to run more tests. This is when I started to get nervous again because they have done this in the past. Finally, at 5 pm, my service provider called me and told me I needed a new engine. The total cost for everything would be over $9,000. At this point, I was completely upset and told them I would call Thursday to ultimately decide my option. On Thursday December 16, I declined any more repairs. I was advised by my service provider my car would be ready by 4pm. At 3:50pm, I got to the dealership and waited almost an hour to get my car and was advised that the car was being washed. Granted, it was 25 degrees out and very windy. My service provider didn't even have the courtesy or professionalism to apologize for stealing over $2000 from me. All I got in return was a minor discount for being a part of their dealership club. I paid for this because I need my car for work and the service department made me wait until 5pm to get my car back after Jack said it would be ready by 4pm. If I knew from the beginning on December 9 I needed a new engine, I never would have authorized any pointless repairs resulting in the $2,291 charge. Because of them, I sold my Mini Cooper at CarMax Gaithersburg for another car. For the past two years, I have given BMW/Mini-Cooper of Sterling over $10,000 to maintain my car and they basically destroyed it and played and manipulated me. In the process, they lost my loyalty and caused stress and anxiety. Please do not take your car into this dealership, they are the perfect reason why places like these get a horrible, despicable name. You lost a loyal customer who trusted you and you completely wrecked and ruined that relationship we had. I will never buy a Mini Cooper again and will never be a supporter of the Mini brand. More