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M & L Chrysler Dodge Jeep Ram

Lexington, NC

4.3
127 Reviews

406 Piedmont Drive

Lexington, NC

27292

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Showing 127 reviews

March 26, 2023

Work was done quicker than I thought it would be. Very satisfied with this dealership. More

by bdyounts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 31, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you for the positive review!

March 23, 2023

The experience was very pleasant, and easy to work with. The sales representative was outstanding. There was nothing he didn’t try to do, to make it better. More

by lpeters0828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Ferreira
Mar 23, 2023 -

lpeters0828 responded

Great experience

Mar 31, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you for the positive review!

March 03, 2023

George at M & L made my buying experience quick and painless. I have a thorough knowledge of the auto industry and how different dealerships operate and this was by far one of my best buying experience More

by Dan Libby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Bumgardner, Sam Harnick
Mar 07, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you Dan for the positive review!

February 19, 2023

Matt Kindley was my service advisor on my service experience. He kept me updated and explained everything in tal to me! Excellent advisor, excellent service manager and excellent service! I could not More

by Wljoutlaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Kindley and service manager Patrick Nealley
Feb 24, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review!

February 07, 2023

Extremely friendly and helpful staff Very knowledgeable and respectful Everyone was very upbeat and polite More

by John R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George and Sam
Feb 08, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review!

January 11, 2023

Had my 2021 gladiator stop start serviced here and Isabella with the service department was awesome More

by jsleezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Feb 06, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review!

January 06, 2023

I purchased my second new vehicle from M & L on my birthday, Jan4th. As always, it was a fun experience working with them! My sales person was awesome! Sam in finance is hilarious, helpful and works h More

by Jake B
Recommend Dealer
Yes
Employees Worked With
Mia
Feb 06, 2023 -

M & L Chrysler Dodge Jeep Ram responded

Thank you so much for the positive review!

November 26, 2022

Beware! Bait and switch tactics. Internet Specialist Bailey lies about inventory to lure would be customers. Unscrupulous business. More

by Ncbrowntown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bailey Hennis
Dec 01, 2022 -

M & L Chrysler Dodge Jeep Ram responded

I am sorry to hear that you feel your visit here with us was not quite what you were expecting. Would you be willing to give us a call at 336-843-4913 to explain your experience further? We are always looking for ways to improve our customer experience!

Dec 02, 2022 -

Ncbrowntown responded

My messages, calls, and emails about this situation have been ignored. Your business is shady at best.

June 14, 2022

Do not purchase from this dealership! ! They took advantage of my husband when I wasn’t able to be there. He went in for a simple oil change and they convinced him to trade our 2019 at 2% More

by brobertsmb38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vaticon Butler & several managers
Jun 16, 2022 -

M & L Chrysler Dodge Jeep Ram responded

I am sorry to hear that you feel your experience here was not up to par. Would you be willing to give us a call at 336-780-7960 to explain this issue further?

Jun 16, 2022 -

brobertsmb38 responded

We actually called several times and spoke to several managers. On Tuesday when the manager finally called us back and we explained the situation with my father in law and how this truck has cigarette smoke odor imbedded in it we were told “ it’s your problem now” The only thing we’ve been offered was to trade it for a 2022 for 1,200 a month. This is 2 mortgage payments and we cannot afford that kind of payment. I did some research and according to the paperwork if we’re not happy and it’s for good reason then the dealership can make the decision to void the contract and give us our trade in back. I asked you all to please give us our trade in back and you said “it’s our problem now” If you’re willing to work with us then you should reach out to us. I don’t want a phone call just to say “I’m sorry” because apologies do not help at this point. My father in law is on oxygen 24/7 and we provide around the clock care for him and transport him to and from appts and he cannot breath in this truck. We have no other transportation to get him to and from appts. If you’re willing to take this truck back and work a better deal that makes everyone happy then great but if not then apologizes at this point do not help!

April 21, 2022

Beware ! !! Stay away from these crooks !! they post vehicles on autotrader and all the prices are miss leading ! VERY DISHONT PEOPLE !!!! They don't deserve More

by 1929rat
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candic Jaime
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