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M & L Chrysler Dodge Jeep Ram
Lexington, NC
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 127 reviews
August 09, 2024
Recently purchased a truck from M&L, and I am disappointed with the service regarding the key fobs and the pushy sales tactics. It was never mentioned during the purchase that there would only be disappointed with the service regarding the key fobs and the pushy sales tactics. It was never mentioned during the purchase that there would only be one key fob provided. Upon receiving my vehicle, I realized I only received one key fob, which has been an inconvenience for my family and I. Additionally, I found the sales manager to be very pushy during negotiations, which made the experience uncomfortable. They were insistent on certain details and rushed through explanations. I understand oversights can happen, but it's disappointing that the key fob issue wasn't communicated clearly or handled properly. I've reached out to the dealership about this issue multiple times but haven't received a satisfactory resolution yet. I hope this feedback helps them improve their communication and customer service in the future and for this not to happen to anyone else. More
by Ih
Employees Worked With
Shane
March 13, 2024
Horrible service, and crooked management! Bought a vehicle and returned it within five days because of noise, and they wouldn’t give us back our down payment! They said it was taken up by ta Bought a vehicle and returned it within five days because of noise, and they wouldn’t give us back our down payment! They said it was taken up by taxes and fees , in five days! Not $11,000! Crooks! Buyer beware. More
by Nera6
Employees Worked With
NA
January 20, 2024
Better watch out. .they will withhold info on issues on vehicles then stick you with a unneeded repair only to then say it's something different..that's not covered..a .they will withhold info on issues on vehicles then stick you with a unneeded repair only to then say it's something different..that's not covered..attitude was sorry "you're screwed" More
by garrason1
Employees Worked With
Salesman George...service Matt
October 03, 2023
I did not appreciate Pat in service screaming at my pregnant fiancé, we had been up there over four times over a warranty concern with the vehicle. We have gotten nothing but a run around and nothing b pregnant fiancé, we had been up there over four times over a warranty concern with the vehicle. We have gotten nothing but a run around and nothing being done, still paying for this car and my fiancé being nine months pregnant we are gonna be frustrated due to a baby coming soon and having these issues that no one seems to want to fix!! Never buy from here due to warranty issues not being a priority or concern at all! We cannot afford to walk with a newborn due to this vehicle issue. I also did not appreciate the indirect threats made by Pat stating there would be a big problem if my fiancé continued talking! Do your job to fix the car not dance around this issue! We will continue to file complaints over this “supervisor” who can feel he can make threats and scream at customers after he dances around their concerns and gives no care!!!! Worst company to deal with over any concerns in service department ! The purpose of a service department is to identify and service vehicle problems, not to indirectly tell customers that since you can’t see an issue there must not be a problem. More
by Concerned customer
Employees Worked With
PAT
September 17, 2023
I have been having issues with my 08 dodge pickup. The service department has been awesome . Together we finally figured out what was wrong with it. So hopefully problem is solved. They always do a The service department has been awesome . Together we finally figured out what was wrong with it. So hopefully problem is solved. They always do a great job and the service personnel is awesome . More
by Kirbo
Employees Worked With
Nate
September 07, 2023
So far so good on everything I have done with this dealership. Just picked up my new vehicle yesterday. Very satisfied so far. dealership. Just picked up my new vehicle yesterday. Very satisfied so far. More
by pwbersch
Employees Worked With
Diego in Sales, Tower Supervisor, Finance Manager
