M.K. Smith Chevrolet

MK Smith is ok with me. I would like to mention first, that I hesitated going to MK Smith to review my options for the upcoming end of my 2017 Camara lease. We have always I would like to mention first, that I hesitated going to MK Smith to review my options for the upcoming end of my 2017 Camara lease. We have always purchased/leased our vehicles from MK Smith since 1994 - my son (20 years old at the time) went there to purchase his first car in the fall of 2018. He put 10,000 down and is now financing for 6 years. It is just a simple Malibu (that was actually a 2016). I have been extremely upset as I feel he was definitely taken advantage of. That being said, as I did lease my Camaro from MK Smith and it would end in March 2020 I did decide to go to this dealer to discuss options. I was greeted by a very helpful salesman named Jesse who was very knowledgeable and courteous to me. After review of my options I decided to purchase my Camaro and the process, although it took awhile due to a previous customer ahead of me - he took forever in finance - not Jesse's fault - I left feeling very good about my choice. I did share my son's experience (and he did too as he was with me) with Jesse and also the finance manager. I am sure they gave us the company line regarding the amount of money and payments and I understood they could not really address what happened to my son and still support their staff. My son will probably not purchase another car from them if the opportunity arises, I am happy with my choice as it was convenient for me at this time. Will I return for another car in the future or recommend them to my daughter who will be returning to the states in the next few months and will need a new car, that remains to be seen. Please note, Jesse, my salesman, was very kind. More

Nice clean and always good services. Car inspected and they let me know if anything wrong or needs to be done. Waiting time is good. Been taking my car there since I bought it. No problems . Thanks they let me know if anything wrong or needs to be done. Waiting time is good. Been taking my car there since I bought it. No problems . Thanks More

Outstanding! I can't say enough good words about Edmond & Jesse, two of the best stand up gentlemen I've met in a long time. Professional, polite and respectful! They were not pushy or try to confuse you wit Jesse, two of the best stand up gentlemen I've met in a long time. Professional, polite and respectful! They were not pushy or try to confuse you with a bunch of numbers. More

Please DO NOT GO HERE!! They keep your car for hours and hours, they don’t communicate with you at all! It took them 5 hours just to tell me what was wrong with my car, a simple coolant leak diagnosis shoul hours, they don’t communicate with you at all! It took them 5 hours just to tell me what was wrong with my car, a simple coolant leak diagnosis shouldn’t take 5 hours. Then they charged me $150 just to tell me what was wrong with it. That’s not including work done! Ridiculous! I will never return here again!! More

Very smooth process from start to finish. From Zaira in sales to Jovi in financing. Would highly recommend to other friends and family. Worth the drive. sales to Jovi in financing. Would highly recommend to other friends and family. Worth the drive. More

Great friendly service The service department is awesome. They know my car and let me know what service is due and also let me know about upcoming service and when I should The service department is awesome. They know my car and let me know what service is due and also let me know about upcoming service and when I should have it done. My old service guy left the company so I have a new guy named Gary and he was awesome. M K Smith is the only place I take my Camaro for service. More

Better than you expected each time I go in for service, my wonderful service adviser Jennifer tells me 2 - 3 hours but its always a shorter wait. the service is complete vehic each time I go in for service, my wonderful service adviser Jennifer tells me 2 - 3 hours but its always a shorter wait. the service is complete vehicle is kept clean More

Seemed tome to be jerked around for 3 weeks Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble s Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble search, repair, reassemble etc. I get that. At the end of that week I heard nothing until I called on Monday the following week and was told that the body shop was slammed with work on 2020 recalled vehicles and it would be a day or two more ok. Never heard a word until I called a day or two later and was told they were working on it but couldn't find the problem. I started calling daily and  started getting the feeling of a run around. Finally I called and they and said it couldn't be worked on because the  mechanic took the day off and wouldn't be back until Monday 3 more days. Called on that Monday afternoon to see what was up, now remember I did get call backs but never was called , to say that the truck would be ready the next day . Well it wasn't Then I got mad. Now remember this is now the 3rd week you had it. Well I accused that the body shop was jumping around and putting me off for  more "urgent" matters. I said what is the flat rate to put the interior back in I'll bet its not 2 days. Finally 3 weeks to the day she called and said it was ready but they couldn't find the problem. What do you know about that More

Even though I had an appointment had to wait over 3 hours fo In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too long ? More

They work fast are are very hospitable. Some places take hours to do simple things like oil changes. This one gets you in and out fast. Some places take hours to do simple things like oil changes. This one gets you in and out fast. More