Lynnes Subaru

The staff seemed very unorganized throughout the entire process. The time it took to complete the purchase process was exceptionally long and drawn out (over 8-hours waiting, most of that time waiting for process. The time it took to complete the purchase process was exceptionally long and drawn out (over 8-hours waiting, most of that time waiting for the car to be detailed). The dealership had to transfer my trade-in from my name into theirs. The process took an inordinate amount of time and I couldn't get a straight answer from the staff. The dealership was not responsive about the time it would take to complete the process and the story kept changing about what they would need from me to transfer the vehicle and complete the trade. Also the story kept changing about the time it would take to get a check cut. Still have not received a check for my trade-in and haven't heard back from them as to when I can expect that money. Love my Subaru but would not recommend this dealership. More

Terrible service department... Brought my 2015 Forester in because remote start(which they installed) wasn't working.. 7:30 a.m. appointment only to be called at the end of the day to be told the car batte in because remote start(which they installed) wasn't working.. 7:30 a.m. appointment only to be called at the end of the day to be told the car battery was weak and they needed to keep it overnight to replace it(Overnight to replace a car battery). Picked up next day and was charged $150 for the battery and $80 to install it!!!! $230 for a $60 battery... Needless to say the battery wasn't the problem and I had to call and tell them it still would not remote start. Was told to bring it in next Tuesday(not right away which would have been good customer service) Dropped it off at 8 this morning and was promptly called at 8:20 to say that the "A" tech needed to look at it and he was backed up so the car would need to stay overnight... again... Must be nice to know at 8:20 that you won't be able to fix a car you should have fixed right the first time... Once again, good customer service would have been to push me to the front of the line... Then they called me back 5 minutes later to say I needed to come back with the second remote.. I tried to explain that the remote wasn't the problem.. the car received the signal but would not turn over... After getting totally fed up I hung up, went back and picked up the car and vowed never to return.. Wish I could give less stars!! Avoid Lynne's at all costs!!!!!!!! Jim Leishman More

Mgr knew I had low credit, ran my credit, knew my loan was denied, then took my 2K down payment, then told me I was denied and payment would be higher. Negotiating after a deal is reached and the paramete was denied, then took my 2K down payment, then told me I was denied and payment would be higher. Negotiating after a deal is reached and the parameters of the deal didn’t change is dangerously close to Extortionist More