Lynnes Nissan Subaru

BUYER BEWARE......Extremely dissatisfied on the service of this dealership. Prices advertised online are much different then the prices when close to closing a deal at the dealership. Manager and dealer ha of this dealership. Prices advertised online are much different then the prices when close to closing a deal at the dealership. Manager and dealer had attitudes, extremely unprofessional. Very dissapointed and would not recommend this dealership to anybody. More

My wife and I purchased a 2012 Subaru Outback Limited 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very n 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very negative experience with sales manager Tony Cipriani, one that has left me unable to recommend the sales department at Lynnes Subaru. Here’s the whole story: On November 1, I spoke to Lynnes Subaru customer service representative Doris Delgado after getting a “purchase price certificate” through the American Express Auto Purchasing Program at zag.com. Doris said they didn’t have the car we wanted in stock, but they could do a tri-state (NY, NJ, CT) search to see if they could get it from another dealer. If the search was successful, Doris said, Lynnes would have the car in 2-3 days. However, in order to initiate the search, I would have to pay a $500 “locate fee.” Doris assured me that the locate fee was fully refundable if the search failed. Wanting to get a car as soon as possible, I agreed to pay the locate fee (after negotiating it down to $300) and gave Doris my credit card info over the phone. At no point did Lynnes Subaru provide me with the terms of the locate fee in writing. The search was initiated and turned up no Outbacks in the tri-state area that met our criteria. In other words, as the terms were explained to me, the search had failed, and my $300 would presumably be refunded. Wrong. The dealership ended up finding us a car from “incoming inventory.” Our car was delivered to the dealership on November 29, almost a month after I’d paid the $300 fee that was supposedly refundable if a car wasn’t quickly obtained from a nearby dealer’s existing inventory. To make matters worse, on the day that our car arrived, Subaru issued a “stop sale” order (essentially a preemptive recall) until a problem with the master brake cylinder could be fixed. So we had to wait another 3+ weeks for the car to be repaired before the dealership could sell it. Finally, on December 23, almost two months after I initially contacted Lynnes Subaru, Akiem Smith called to say the car was ready for pickup. At the dealership, as I was going over the paperwork with Akiem, I noticed that the $300 “locate fee” was still on our tab. (I had actually raised this concern with him earlier, on November 30. He’d told me he wasn’t authorized to remove the charge and that a manager would call me “within a few minutes.” I never received a call from a manager.) Now, when I (re)explained the situation and asked Akiem to remove the charge, he said I’d have to talk to his sales manager, Tony. Tony and I then had a lengthy conversation in which he indignantly refused to refund the “fully refundable” locate fee and complained about the price guaranteed by zag.com—a program Lynnes Subaru participates in voluntarily. Tony did not care that the terms of the locate fee had been misrepresented to me. He did not care that the actual terms I’d agreed to unambiguously called for a refund. All he cared about was squeezing an extra $300 out of us on a car that cost, with taxes and fees, more than $31,000. He even suggested at one point that he would not sell me the car if I was not completely satisfied with the terms. Get this: he told me he wanted to see a smile on my face. “Because what good does it do me,” he said, “to sell a car to a customer who isn’t happy?” Of course, he proceeded to do exactly that. In the end, we walked out of Lynnes Subaru with a bad taste in our mouths, despite having purchased a car we really like. We might buy another Subaru someday, but definitely not from Lynnes, and we’ll continue to spread the word about our unpleasant experience there. At this point, we’re just hoping things are different in the service department and will post another review when the time comes. On the plus side, our salesperson, Akiem Smith, was friendly, helpful, and very conscientious about returning calls and keeping us updated during our wait for the car. For the record, the other fees that Lynnes Subaru charged us included: $7.50 NJ Tire Fee $8.00 CVR Online Processing $450.00 Estimate Registration* $399.00 Documentation Fee** *According to Akiem, this estimated fee covers only the actual registration cost, and we will be refunded any difference. **According to edmunds.com, any documentation fee over $100 is considered “high.” More

Lynne's Nissan Subaru Hyundai should be put out of business. Apparently their concept is to lie about anything to make a sale. Upon calling for the third time and dealing with three different sales business. Apparently their concept is to lie about anything to make a sale. Upon calling for the third time and dealing with three different sales reps that answered the internet sales line, I inquired about a used vehicle listed on AutoTrader as for sale at Lynne's. On the third call, I was told that the vehicle had been sold that day. Still listed 10 days later on the site as being for sale, I once again inquired about the car, this time it was available for sale, after some ridiculous explanation of selling it to another of their locations. I decided to make the three and a half hour trip to see and drive the car based on their listing and verbal assurance of a "CLEAN TRADE IN MINT CONDITION". Upon visual inspection, the front bumper and the hood of the vehicle had the paint chipped off in at least 20 separate spots, as if someone had thrown a handful of rocks at it. The explanation given, was that the roads in New Jersey are bad and this is to be expected on a $20,000 used car. After checking under the hood and finding the oil stick to be about two quarts over full, which the dealer changed and was charging the purchaser for, I took a test drive. The vehicle seemed to drive O.K., except for a thumping sound that increased with acceleration. After bringing this problem to their attention, the service manager said the car needed several new tires and if I bought the car, he implied driving it back to MD. without them would not be safe. These things existed, even after the Carfax showed this dealer trying to sell the vehicle for 3-4 months. No mention of any defects on several communications with them, once again claiming "mint condition". Being placed into a cubicle, to be pressured and lied to from the Sales Manager, about fees that were going to be waved that didn't even exist, for the confusion and inconvenience they caused us, was the final straw. This was a total waste of eight hours and almost two hundred dollars spent for the day. If you see a vehicle that you like in their inventory, you would be highly advised to buy elsewhere, as this is not the only extremely negative review!!!! More

I did not feel comfortable the moment I stepped in the dealership. I only stuck around because they were going to let me test drive the car. Afterwards they held onto my car keys (supposedly appraising my dealership. I only stuck around because they were going to let me test drive the car. Afterwards they held onto my car keys (supposedly appraising my car), license, registration, and all basically tried to peer pressure me into getting the car. I don't know if it was just the salesperson or the dealership as a whole, but I've never been treated like that as a potential consumer. Never going back. More

I purchased a 2011 Nissan Pathfinder from Lynne's Nissan in Bloomfield. Had gotten a very good Internet price which they had no choice but to accept - less than invoice. I had traded in a paid-off 2007 Ho in Bloomfield. Had gotten a very good Internet price which they had no choice but to accept - less than invoice. I had traded in a paid-off 2007 Honda Accord. I faxed Jeff the paperwork for the trade-in - lien release, etc and confirmed that it was received. About three months later I get a telephone call which detailed them not receiving paperwork, which was an outright lie since I spoke to him the following day....the message also read in part.. “this is theft by deception, we’re going to get the police involved and we’re going to press charges, we will have people go to your school, and wherever else you might be to hunt you down and arrest you. All we need is a simple phone call explaining what’s going on or you give us our car back. At this point it’s out of my hands – the wheels are going to start turning and you will have really wish you had called” More

Even though they didn't have the color I wanted, the treatment told me they were genuine with their approach, so I settled for my second color choice...Kudos to Lynnes Nissan for making it happen. Sean treatment told me they were genuine with their approach, so I settled for my second color choice...Kudos to Lynnes Nissan for making it happen. Sean was Great More

I bought a used Impreza from this dealership, having found it online. The online price was good, and they were willing to give me an even lower price. So that much was good. The bad: it's taken the found it online. The online price was good, and they were willing to give me an even lower price. So that much was good. The bad: it's taken them over a month to get my title to me. They told me that some recall work (a simple ECM reprogram) and the 30K mile service had already been done, then they sent me mail a month later suggesting that I do both services. I was able to verify with Subaru that the recall work has not been done, so now I have to assume that the 30K maintenance has also not been done. The car was sitting on their lot for weeks, and they didn't bother to perform a recall service, and then they lied about it. I don't trust them enough to bring the car back to have it serviced there. More

Overall poor customer experience and a waste of a 3 hour trip to this dealership, unless you're ok buying whatever they want to sell you.. Used the zag auto purchase program online to configure and price a trip to this dealership, unless you're ok buying whatever they want to sell you.. Used the zag auto purchase program online to configure and price a 2012 Altima 3.5 SR 4 door. The dealer confirmed availability online and I was contacted by dealer multiple times via the phone to set up an appointment. Over the phone, I made sure to confirm more than once they have the exact car I want, especially that the dealer was 3 hours away (both ways). Their answer; "no problem, if we don't have it we will be able to locate for you. Just stop by and we'll take care of you". So I make it to dealership and stop by with my friend on a Sat around 3pm; the place was packed and there were few customers before us; still waiting for assistance. We asked at the reception for Monica, who shortly came out to greet us. Very professional, she apologized for a possible delay but assured us someone will be over to assist us within 5 minutes, and she invited us to have a seat. 30 minutes later a gentleman approached us, very professional, and he apologized for the delay, then assured us someone will be with us shortly. No problem; understood it's the weekend and the dealerships tend to be much busier on Saturdays. 15 minutes later, still no assistance and as we were getting hungry we decided to go grab a bite and come back. We informed the receptionist we'll be right back. Upon our return to the dealership, someone came to our assistance promptly (I did tell the receptionist that we can only wait five minutes, but not sure if that was the reason for receiving prompt assistance)... After going back and forth, it turned out they don't have my car but assured me they will locate it for me. However there will be a $500 Locate fee, and the sales rep asked how I'll be paying for it. I asked the rep if I can sleep over it and will call him tomorrow if I still choose to go ahead with my purchase. I want to keep my options open, especially after making the trip just to learn something they could have easily told me over the phone. Off course the rep has to go to the back office again to ask his manager. The rep comes back shortly after to tell me; "my manager says, if you don't pay the Locate fee today, this process stop right here and right now. I then thanked the rep for his time and assistance and we walked away. We asked if we could still do a test drive, but were denied!!! Today's lessons: 1) The zag auto program through Geico, American Express, etc is just a joke at some dealerships in New Jersey. The reps will still start you off from square one. 2) The bait and gotcha sales strategy is the standard. 3) Do your homework and read reviews online about any dealership to avoid a waste of your time and a waste of your intellectual & emotional currency. 4) Check AAA auto purchase program site; it will help you figure out the true price of any car. Similar tools are also offered online by GEICO, American Express, TrueCar, and other online services. Use it as a guide to avoid getting ripped off. 5) Just because humans have 2 ears and only one mouth; it doesn't necessarily mean they are listening as much as they talking 6) It's still Jersey!! And I always wonder why wouldn't all dealerships have a manager on the floor, visible to customers, so the rep doesn't have to keep going to the back office hunting for answers to customers' questions. Phone conference calling might be a second better option :) More

Before arriving at the dealership, every time a Lynnes staffer or manager promised to call, they never did. Then when we got off the at the wrong train stop and were lost in a bad neighborhood, we called staffer or manager promised to call, they never did. Then when we got off the at the wrong train stop and were lost in a bad neighborhood, we called to get assistance from Lynne's, who knew we were coming. We were told they didn't want us walking from our unfortunate location, they'll call us back in 5 minutes and someone will pick us up. Never called. At the dealership, a sales guy reeking of sleaze takes us the car. With a manager, we had pre-arranged a test drive to our mechanic, but Abe didn't want to go, so he tried to get lot attendants to go instead. After much searching, while we stood there, one lot attendant finally agreed. This lot attendant was the nicest guy in the whole dealership. I was feeling like Lynnes didn't care about us, but the mechanic gave the car the OK, so we went back to see if the deal could be done. While I'll never complain that a deal couldn't be reached, as that is just how it goes, I will complain that they tried to over charge us for our state's taxes, even after I presented evidence from the official state website showing the proper tax rate for car purchases. Eugene, the manager, came out and tried to persuade me he'd refund me anything over what the state actually charged him, but I've read about other people's experiences trying to get refunds from dealers, so I wasn't accepting this. Also, they didn't honor a coupon that helps persuade you to come in. Bait and switch. Then when I gave Abe a offer number, and he took it back to the manager, he came back and wrote the numbers out and tried to say I agreed to a higher number, then when he was writing the numbers out again, he tried to round up, not 10 or 20 bucks but a couple of hundred. Whenever I called him out on his attempted trickery, he just shrugged and said ok, let's..... This place has bad customer service. The internet manager didn't even reply to an email I sent her trying to set up an appointment/inspection. Then onside the dealership, no one cares about helping you. Abe is sheisty. They called me by the wrong name multiple times. Eugene seemed upfront, and even though we couldn't agree, I think his trying to convince me to overpay taxes was in poor taste and probably illegal. He said even though the info I presented was direct from the state's government site (which I urged him to seek out on his own rather than trust my printout), he said he doesn't rely on websites. However, the printout he gave me to show me why he believes it is a higher rate was from a website that had nothing official from the state. I feel when such rates are a part of your business, you should have the most accurate information available, or try to seek out the most accurate information when it is available. At every step of the way I felt unwanted and like they were trying to pad numbers and pull fast ones on me. Abe is the worst; see him only if you want the old-school sleazy sales guy experience. More

Very dishonest gave me a great lease I thought, and when I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I am surprised that they allow this pratice and this person to be part of their organization. More