Lynn Layton Ford - Service Center

Great timely service. Did exactly what I needed to keep my truck in working order. Did exactly what I needed to keep my truck in working order. More

Excellent, Quick service as always. Got the works done on my 2020 jeep wrangler and was in and out in 30 mins Got the works done on my 2020 jeep wrangler and was in and out in 30 mins More

great service and very helpful -were even able to get my recall completed the same day recall completed the same day More

Joe Miller is always very helpful and makes sure that everything that I ask him to check is taken care of. He is a valuable employee! everything that I ask him to check is taken care of. He is a valuable employee! More

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It’s the best service center in Decatur with the best staff of professional advisors. Will continue to have my card worked on there.. staff of professional advisors. Will continue to have my card worked on there.. More

Had an appointment dropped off at 7:30 am. Didn’t get the car back until 3:00. For a estimated half day job. Didn’t get the car back until 3:00. For a estimated half day job. More

Verey goodtime was also good will see you the next time,thank you so much time,thank you so much More

Very nice people would recommend for anyone to do business with them I will be going back when I get ready for another vehicle! business with them I will be going back when I get ready for another vehicle! More

I had my F150 in for recalls and transmission problems. I was told it would be a day or two. I called multiple times trying to get updates to either be told, "we'll call you back", or "hang on and I'll f I was told it would be a day or two. I called multiple times trying to get updates to either be told, "we'll call you back", or "hang on and I'll find out", never to return. After 9 days, I finally got an update. After 2 and a half weeks, I finally got my truck back. Only to find out that I was charged a fee without any consultation or a call to ask, do you want this done. Glen just said "well, I assumed you'd want it done". I said, a phone call would have been nice. Due to the tailgate recall, the top of my tailgate was damaged when it opened when it wasn't supposed to. I asked Glen multiple times if he could find out if the paint repair would be covered. He told me more than once he would find out, but never did. This is the worst Ford service department I have ever been too. It will be worth driving it to another city to be better service. There is more to this story, but not enough time to go through everything on here. Needless to say, I won't bring my vehicles to the service department for repairs. They never once called me to give me an update, even though they kept the vehicle much longer than they said it would be. I always had to call, multiple times, just to find out what was going on. I was told I'd get a loner vehicle, which I never did. Horrible, actually absence customer service! Quick lane has always been great to work with and I'll continue to use them, but I won't use the service department again. I'm still waiting to hear if my paint job will be repaired. More