Back

Lynn Layton Ford - Service Center

Decatur, AL

4.6
308 Reviews

308 Reviews of Lynn Layton Ford - Service Center

Sort by
June 30, 2022

Great service and sales staff ! I make the 95 mile drive to do business with Lynn Layton Ford because I know they take care of their customers and truly appreciate your business. More

by Garylynnporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

The most challenging part of our experience was trying to get someone to answer our phone call when we reached out to check on the status of the truck. We tried several times between our travel back from a More

by hvthompson82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Presley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

Easy to coordinate services, but they haven’t uploaded them to my Ford application. Also, they told me I had a leak on a transfer case for my one year old truck so I’d have to wait an extra 40 minutes. Af More

by jcmusgrove76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2021

They fixed my car in a timely fashion, and were pleasant to work with. The part that had to be ordered came in just one day. More

by froglevel2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew
August 27, 2021

The sales staff and others are always pleasant to deal with. I recommend them to all my friends. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Wimberley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2021

Great reliable service. Friendly professional staff that makes you feel like you are a priority and not just a number. Comfortable waiting room with good coffee. More

by Drhunter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

I am very happy with the service I received. The employees are helpful and the service is very fast. I continue to go back to them. More

by alippitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar
September 18, 2020

Always very courteous, friendly and make you feel valued as a customer. Work performed as expected and will correct any deficiencies without any hassles. Joe Miller very helpful with warranty and recall r More

by jerrystrasser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane employees always courteous and friendly
July 15, 2020

85000 mile service on my 2013 F-150 I am very pleased with Lynn Layton Ford in Decatur. I have never had problems with any of the people there, they are all very professional and frien More

by Drhunter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lynn Layton Ford responded

We are so grateful you took the time to give us such wonderful feedback. If there is anything we can do in the future please let us know. Thank you for being apart of the Lynn Layton Ford Family here in the Heart of Ford Country.

June 05, 2020

I have never experienced any problems with service. Appointments are easy to make and the waiting lounge was very clean. The whole staff was very cordial. More

by kerrysutherlin
Recommend Dealer
Yes
Employees Worked With
Shane Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lynn Layton Ford responded

Kerry we greatly appreciate of the kind words about our service department and we look forward to helping you again in the future!