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Lynn Layton Ford - Service Center

Decatur, AL

4.6
303 Reviews

303 Reviews of Lynn Layton Ford - Service Center

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August 20, 2021

Great reliable service. Friendly professional staff that makes you feel like you are a priority and not just a number. Comfortable waiting room with good coffee. More

by Drhunter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

I am very happy with the service I received. The employees are helpful and the service is very fast. I continue to go back to them. More

by alippitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar
September 18, 2020

Always very courteous, friendly and make you feel valued as a customer. Work performed as expected and will correct any deficiencies without any hassles. Joe Miller very helpful with warranty and recall r More

by jerrystrasser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane employees always courteous and friendly
July 15, 2020

85000 mile service on my 2013 F-150 I am very pleased with Lynn Layton Ford in Decatur. I have never had problems with any of the people there, they are all very professional and frien More

by Drhunter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lynn Layton Ford responded

We are so grateful you took the time to give us such wonderful feedback. If there is anything we can do in the future please let us know. Thank you for being apart of the Lynn Layton Ford Family here in the Heart of Ford Country.

June 05, 2020

The Works package I have been doing business with Lynn Layton Ford for 10 years and they have the best Service Department in North Alabama. Brian, Joe and Skyler do an More

by jmtibbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Wimberley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lynn Layton Ford responded

Thank you so much for doing business with us for 10 years and we thank you for recommending our service department. Brian, Joe, and Skyler greatly appreciate you!

June 05, 2020

I have never experienced any problems with service. Appointments are easy to make and the waiting lounge was very clean. The whole staff was very cordial. More

by kerrysutherlin
Recommend Dealer
Yes
Employees Worked With
Shane Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Lynn Layton Ford responded

Kerry we greatly appreciate of the kind words about our service department and we look forward to helping you again in the future!

April 30, 2020

Superb Body Shop Service This Body Shop team did a great job fixing my car which had been damaged by a falling tree. Brad took my call and my car was in and fixed in very lit More

by dreynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip - Driver
April 04, 2020

Excellent Service Will always go back for sales and service. Service is always prompt and if they need to keep your vehicle they always have a loaner for you to use More

by gbrown3622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Steelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2020

Great Service Fast, Friendly service, cheaper than express service somewhere else. I would much rather bring my truck to the dealership where I purchased it. I trus More

by cpooletrinity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2020

Bad dealer and bad management. They would not sell me a 2020 Ford Mustang GT500 because I live out of state. I would not buy a car if they were the last ford dealer in the world. I would buy a Toyota More

by William berry
Recommend Dealer
No
Employees Worked With
Kelly Wimberley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.