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Lynn Layton Ford - Service Center

Decatur, AL

4.6
303 Reviews

303 Reviews of Lynn Layton Ford - Service Center

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June 08, 2023

Best service department, excellent people, convenient. , honest, fair. I wouldn’t go to any other dealership. More

by TPRESLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

The team at Lynn Layton is easy to work with and always provides great service. More

by STEVEANDPATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

I found and purchased a 2023 F350 at Layton Ford. I live over 200 miles away and they made the purchase simple. Rusty McDonald was very helpful and informative. They even had the truck delivered to m More

by gtreese2
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty McDonald.
May 26, 2023

Friendliest service personnel. They work hard to get things done. I appreciate not having to wait long for service!!! Highly recommend. More

by reneewray4613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2022

Lynn Layton Ford, has some of the kindest workers in their service department. They try to get your vehicle in and out as they promised. More

by Sandy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

Great service and sales staff ! I make the 95 mile drive to do business with Lynn Layton Ford because I know they take care of their customers and truly appreciate your business. More

by Garylynnporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

The most challenging part of our experience was trying to get someone to answer our phone call when we reached out to check on the status of the truck. We tried several times between our travel back from a More

by hvthompson82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Presley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

Easy to coordinate services, but they haven’t uploaded them to my Ford application. Also, they told me I had a leak on a transfer case for my one year old truck so I’d have to wait an extra 40 minutes. Af More

by jcmusgrove76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2021

They fixed my car in a timely fashion, and were pleasant to work with. The part that had to be ordered came in just one day. More

by froglevel2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew
August 27, 2021

The sales staff and others are always pleasant to deal with. I recommend them to all my friends. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Wimberley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Stackhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Presley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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