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Lynn Layton Chevrolet - Service Center

Decatur, AL

4.6
1,800 Reviews

1,800 Reviews of Lynn Layton Chevrolet - Service Center

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February 01, 2024

Poor experience took 31/2 weeks to do at 1day job and still didn't fix everything Jeff was upset with service dept had to make them work on it after it set for 2weeks before anyone touched it this is sec More

by wharris9314
Recommend Dealer
No
Employees Worked With
Mike Adams
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Feb 02, 2024 -

Lynn Layton Chevrolet responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, The Lynn Layton Chevrolet Team

February 01, 2024

He was great! He was very helpful to us and very polite! Great at his job! More

by LMCCORD825
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Swann
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Feb 02, 2024 -

Lynn Layton Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lynn Layton Chevrolet Team

February 01, 2024

Very friendly and helpful right on time with my appointment great service. Very satisfied with the service department at lynnlayton More

by Bodean
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 02, 2024 -

Lynn Layton Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Lynn Layton Chevrolet Team

January 31, 2024

Very good The salesman was great the financing was good they helped empty my old car out and put things in my new truck More

by CLEARBRONPULLUM
Recommend Dealer
Yes
Employees Worked With
Gary Ray, Gary Ray
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January 31, 2024

Always great service George and other techs are very kind and courteous. The service is done in a timely manner. More

by MARILYNK5962
Recommend Dealer
Yes
Employees Worked With
Shawn Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Holmes
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January 31, 2024

Oil change and tire rotation took almost 2 1/2 hours that’s too long More

by DKFORD1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lynn Layton Chevrolet responded

We appreciate you sharing the feedback regarding your recent visit to Lynn Layton Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, The Lynn Layton Chevrolet Team

January 31, 2024

They make sure their customers are taken good care of and that they leave very satisfied More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lynn Layton Chevrolet responded

Pam, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Lynn Layton Chevrolet Team

January 31, 2024

The service man was very nice and got me in and out They were very easy to work with More

by ganahd43
Recommend Dealer
Yes
Employees Worked With
Ben Thrasher, Ben Thrasher
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Feb 01, 2024 -

Lynn Layton Chevrolet responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Lynn Layton Chevrolet Team

January 31, 2024

Brought in for airbag recall. I also had a 'Service Airbag' light on the dash. I assumed they were related. Airbag was replaced under recall but light remained on. When I called t More

by JonAldridge85
Recommend Dealer
No
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Feb 02, 2024 -

Lynn Layton Chevrolet responded

Jon, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Lynn Layton Chevrolet Team

January 30, 2024

Lynn Layton always has very helpful and nice people. I have always bought my vehicles here and used their service department. More

by Kellye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Thrasher
Report | Print
Feb 01, 2024 -

Lynn Layton Chevrolet responded

Kellye, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Lynn Layton Chevrolet Team

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