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Lynn Layton Chevrolet - Service Center

Decatur, AL

4.6
1,799 Reviews

1,799 Reviews of Lynn Layton Chevrolet - Service Center

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August 13, 2024

I had an appointment but arrived early because I had to drive 45 minutes to get there and was surprised that they went ahead and took me in. I was very satisfied. More

by vmoore44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us! We’re glad to hear that you were satisfied with your visit to Lynn Layton Chevrolet, especially after your long drive. It’s great to know our team was able to accommodate you ahead of your appointment. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Lynn Layton Chevrolet Team

August 12, 2024

Lynn Layton always provides excellent service and the visit on August 9th was as expected. George in the Service Department always provides great service. More

by sandra_bartlett
Service Time
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Schrimsher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Lynn Layton Chevrolet responded

Thank you so much for your kind words! We greatly appreciate your feedback about the excellent service you received during your visit to Lynn Layton Chevrolet, especially from George in the Service Department. We strive to maintain such high standards and are glad to hear you had a great experience. We look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

August 12, 2024

Lynn Layton knows how to take care of their customers. Highly rated. always enjoy my trip to their shop More

by mdw12053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Lynn Layton Chevrolet responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you enjoy your visits to Lynn Layton Chevrolet. Our team is dedicated to providing excellent service, and we look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

August 11, 2024

My service was very good , the only thing I recommend is that they drape the cars when changing oil. I have a show car ( corvette) I noticed body prints against my car when I arrived home . Wasn’t happy ab More

by PAMPOWELL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of her name, but the lady where I paid for my service was super nice . , Ben Thrasher
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Aug 13, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback, Pam. We're glad to hear that your service at Lynn Layton Chevrolet was good. We appreciate your recommendation regarding draping cars during oil changes, especially for a car like your Corvette. Your satisfaction is important to us, and we will certainly take your suggestion into consideration to improve our processes. We hope to see you again soon, and thank you for choosing us! Sincerely, The Lynn Layton Chevrolet Team

August 10, 2024

Did not perform maintenance requested and very bad communications . Would not return answer or return calls. Made appointment and took three days to get into shop. More

by nathan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Thrasher
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Aug 12, 2024 -

Lynn Layton Chevrolet responded

Thank you for sharing your experience with us, Nathan. We understand your frustration regarding the maintenance request and communication issues, and we appreciate your feedback. It’s important to us at Lynn Layton Chevrolet that our customers feel heard and valued. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your experience matters, and we strive to meet our standards in every interaction. Thank you again for your input. Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Polite, and courteous- Prices could be lower but I had a promotional discount that made the cost agreeable. More

by SIRWHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Vanhoozer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Ray, Ben Thrasher
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Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback! We appreciate your remarks about the pricing and are glad to hear that the promotional discount made your experience at Lynn Layton Chevrolet more agreeable. We strive to offer the best value to our customers. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you again! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Get appointment quickly. . pleasant to talk to.. waiting time is ok... friendly... bathroom clean...thanks More

by kdchambers61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Vanhoozer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Swann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Ray, Ben Thrasher
Report | Print
Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear you had a pleasant experience at Lynn Layton Chevrolet. We strive to provide a friendly atmosphere and maintain cleanliness for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

They have always treated me fair and courteous. Not had any problems with there customer service. More

by KEVIN.L.HOOD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Thrasher
Report | Print
Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your kind words! We appreciate your feedback regarding the courteous service you've received at Lynn Layton Chevrolet. We're glad to know that you haven't encountered any issues with our customer service. If there's anything more we can do for you, please feel free to reach out. We look forward to assisting you again! Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Made an appt for service at 9am on Wednesday. Car didn’t get looked at until afternoon on Thursday and would require another overnight before it could be worked on. Just thought the point of an More

by JOHN.KERRIANNE.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback, John. I understand your frustration with the delay in servicing your vehicle at Lynn Layton Chevrolet. Your expectation of timely service is important to us, and we appreciate you bringing this to our attention. I encourage you to reach out to me directly so we can address your concerns and work towards a resolution. Your experience matters to us, and we aim to provide better service in the future. Sincerely, The Lynn Layton Chevrolet Team

August 09, 2024

Very friendly! Good work! Doesn’t take long to get in and out! Love that I can go early. More

by DIANAFAYE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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Aug 09, 2024 -

Lynn Layton Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Lynn Layton Chevrolet. Our team strives to provide friendly and efficient service, and we're glad you appreciated the quick turnaround. We look forward to seeing you again soon! Sincerely, The Lynn Layton Chevrolet Team

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