
Lynch Toyota
Manchester, CT
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Wayne is the worst Service Advisor they have . He is demeaning and talks down to you like you're an idiot. My wife, brother, and I have had to 'deal' with him, and he is always the same. Lync . He is demeaning and talks down to you like you're an idiot. My wife, brother, and I have had to 'deal' with him, and he is always the same. Lynch is ruining it's reputation by having him employed. Seriously, get rid of him... ALL of the other Service Advisor's are awesome, so if you have to get service done here, don't go to Wayne. More
Pleasant experience I started my journey with Scott Bergin with an internet inquiry. Scott was very helpful and touched base with me once a week as I was doing my resear I started my journey with Scott Bergin with an internet inquiry. Scott was very helpful and touched base with me once a week as I was doing my research. When I was ready to come in for a test drive, Scott paired me up with Buddy. Buddy was very helpful and provided me with a very low pressure experience. I ended up buying a 2016 Corolla that day. Pickup was arranged for the next day and Eduardo Soares ran though the car features thoroughly, albeit very quickly. I ran into some issues on day 4 and ended up back at the dealership and Nelson assisted me with the minor problem I was having at the time. I also pointed out a chip in the windshield that would appear suspicious after only 28 miles of driving. He thought it was highway debris that caused it - but I had not driven on any highways. I leave for work before dawn and get home now after dark. I drive about 2 miles each way. I will have to further inspect the windshield on the weekend to see if any more problem areas are found. I called the dealership too with a question on the engine immobilizer and Eduardo assisted with that as well. Overall, the buying experience was good. I hope that the ongoing service will be just as good - especially if I have problems with the windshield. To me, it would appear that maybe the windshield was damaged during the transport to the Lynch lot or when the stock number sticker was removed. With everything new to me during the feature explanation process, I was not concentrating on the windshield. Scott has been a godsend for whatever questions I throw his way. More
Exceptional Customer Service! The process was smooth, not pushy, quick and great customer service! When I purchased the Toyota Corolla in 2013, I had the pleasure to deal with A The process was smooth, not pushy, quick and great customer service! When I purchased the Toyota Corolla in 2013, I had the pleasure to deal with Audrin Desardouin. Now I have a RAV 4. Audrin was the salesperson once again. I have had the pleasure to deal with Audrin. I can not say enough good things about Lynch Toyota, both from the sales side, to the service area. Audrin exemplifies the high, but friendly standards that this dealership extends to its customers. He also is so intent on making sure, that all of your needs and concerns are met and resolved. Service and the Detail Department Have also done a great job with all of my vehicles needs. It is people like Audrin, as well as, all that I have come in contact with at Lynch Toyota that will always make me a repeat customer. More
Went above and beyond!! Had a nail in my tire and needed help 45 minutes before the dealership was even open. Eric opened up the doors and assisted me immediately. He explai Had a nail in my tire and needed help 45 minutes before the dealership was even open. Eric opened up the doors and assisted me immediately. He explained why the tire could not be plugged and offered to replace it with my full spare on the back of my RAV4. He sent me quickly on my way as I was heading to the Cape to meet friends. He then made arrangements for Kevin to assist me with prices for a new set of tires upon my return. They went above and beyond to service me and get me good prices for my new tires. Very pleased with the staff and the assistance they afforded me. Cathy Hastings Manchester, CT More
My 2009 Corolla was out of alignment. I got ready to pick up my car at Lynch Toyota after I brought it back because the alignment was off. This was there second try to rectify the car. I I got ready to pick up my car at Lynch Toyota after I brought it back because the alignment was off. This was there second try to rectify the car. I pulled into the Dealership and saw a tech and Ron Russo coming back from a test drive of my car and i met him in the parking lot. I asked him if they were able to fix the alignment issue. He said absolutely and i was happy that my car was fixed. While driving home I immediately felt the car was pulling left and the alignment was off. Ron Russo lied right to my face. I had to get Toyota regional supervisors on board to rectify the situation. A 2009 toyota corolla has a stamped rear axle and is a lower end car. They were switching around the tires trying to make the car drive straight. But could never get car to track straight. I would never by a corolla again because of this and we traded the car in as soon as we could. Ron Russo has held it against me for exposing his underhandedness when i needed a loaner car. He made it sure I would not get the loaner made me take the shuttle van. I would possibly by a car from Lynch Toyota again but not with Ron Russo working there. More
HELP FROM THE PARTS DEPARTMENT-DREW ROCKS!!! WOW!! I CALLED THE PARTS DEPARTMENT LOOKING FOR SOME ANSWERS I HAD ON A PARTICULAR VEHICLE. DREW IN PARTS ANSWERED THE PHONE. LUCKY ME!! HE WAS SO HEL WOW!! I CALLED THE PARTS DEPARTMENT LOOKING FOR SOME ANSWERS I HAD ON A PARTICULAR VEHICLE. DREW IN PARTS ANSWERED THE PHONE. LUCKY ME!! HE WAS SO HELPFUL AND DIDN'T QUIT UNTIL HE HAD THE CORRECT ANSWER FOR ME!! AWESOME EXPERIENCE! THANKS DREW!!! More
Friendly, Polite and Professional My familily has gone to Lynch Toyota in Vernon/Manchester Connecticut for several vehicles over the years. I recently went in to get pricing on the n My familily has gone to Lynch Toyota in Vernon/Manchester Connecticut for several vehicles over the years. I recently went in to get pricing on the new 2016 Toyota Tacoma. The first salesperson I talked to was slightly confused on what I wanted (I wasn't surprised considering that the truck hasn't even been shipped to dealers yet). However it was quickly sorted out, and I was directed to their Internet Sales manager who looked up my previous emails and found another salesperson, Bill Emma, who was very friendly, and went out of his way to make sure the price I was given was for the exact truck I wanted. Other than the hiccup when I first walked in, it was an overall pleasant experience, and I would not hesitate to go back when I finally do decide to purchase the truck. More
We were impressed, and would buy here again! We had done our homework, and were in the market for a 'new-used' car, specifically a 2013 Camry. Mike Davis made the experience a pleasure - a word I We had done our homework, and were in the market for a 'new-used' car, specifically a 2013 Camry. Mike Davis made the experience a pleasure - a word I have never used in connection with car-buying! He shared practical information along with the selling points of the car; he was extremely professional, patient and helpful, as well as engaging and agreeable to work with. Thank you, Mike, as well as Jason Knapp, the Finance Manager, for making our purchase as easy and comfortable as it was! I would recommend these men and Lynch Toyota to anyone looking for a vehicle. More
Excellent saleswomen ! We never thought of buying a his and her car at same time but she did her magic and made both of our wishes come true..... Thanks again We never thought of buying a his and her car at same time but she did her magic and made both of our wishes come true..... Thanks again More
Rude , lied to me and faked documents Total disappointing cooking books type of nightmare I am still fighting with lynch quote 50 to install 2 bolts then charge 120 took the 2 minutes Total disappointing cooking books type of nightmare I am still fighting with lynch quote 50 to install 2 bolts then charge 120 took the 2 minutes More