Lynch Toyota
Manchester, CT
Filter Reviews by Keyword
By Type
Showing 278 reviews
Repeatedly returned toyota carolla with a dead battery. My 83 year old mother started having problems with her new toyota carolla not starting. . She brought the car to Lynch Toyota more then a half dozen My 83 year old mother started having problems with her new toyota carolla not starting. . She brought the car to Lynch Toyota more then a half dozen times a couple of the times for multiple days for them to attempt to resolve problems. Each time they couldn't find anything wrong saying battery was fine too. They proceeded to tell my mom she was not driving the car enough when she would go to church she would 2 miles away and drive another 20 Xtra miles to charge her battery. She would be letting car run in driveway for a half hour at a cli at their suggestions it was her fault. This car was bought so she would have a safe, reliable vehicle. At one point they gave her a hard time saying she didn't buy the car here. They refused to give her a rental while being looked at for multiple days. After months with this craziness going on we decided to report card as lemon. I talked my mother into giving a different dealer a chance before we filed. We went to Hartford Toyota and they immediately put a new battery in saying the battery was NOT holding a charge it was only holding 30%. Thank you Hartford Toyota for treating my mother with respect and taking care of simple issue of replacing a battery. 3 months and no issue. More
Parts Department - Ben Caraballo Today I went to Lynch Toyota Parts Department to make a purchase. I was nicely greeted, helped without a wait, and was assisted with a detailed expla Today I went to Lynch Toyota Parts Department to make a purchase. I was nicely greeted, helped without a wait, and was assisted with a detailed explanation about my purchase by Ben Caraballo. Everything was done by him to ensure that I was a satisfied customer. Thank you, Ben Caraballo, for making my experience with the parts department a good one. Ellen W. More
Sales manager Sean Cocola Took a 3 hour trip to dealership and once we arrived Sean informed the salesman we had to pay an extra 200.00 because of our tires! I stated to my dau Took a 3 hour trip to dealership and once we arrived Sean informed the salesman we had to pay an extra 200.00 because of our tires! I stated to my daughter lets go typical dealership and they accepted 100.00 instead! HOPE they spend it wisely they lost our business.The vehicle had 110,000 miles and the tires had about 20,000 NO WAY were they spending any money on NEW TIRES !!! John DiAntonio By the way had a great SALESMAN , Audrin probably the best I ever dealt with but the Manager wouldn`t run a business for me. More
Zero for Customer Service I've purchased 7 new vehicles from 6 different dealerships so far in my 40 plus years of driving . This was my first and last from Lynch Toyota of Man I've purchased 7 new vehicles from 6 different dealerships so far in my 40 plus years of driving . This was my first and last from Lynch Toyota of Manchester. I gave them a five star review for sales and am giving them zero for service. There is ZERO communication between the Sales Department and Service. There is ZERO communication between the scheduling staff and service. There is ZERO consideration for the customer. The first time I took my car in for service it was for defective rear seat belts. I was accused of allowing an animal to chew them up by two employees, one was the Service Manager, Ron Russo. Toyota has been recalling rear seat belts in RAV 4,s, but service was not aware of this. The second incident I had I was trying to schedule an appointment and the service employee, LuAnn, wasn't able to find any of my information in the computer. She told me to go find my VIN # and call her back. Someone had entered my last name and phone # into the computer incorrectly. This is why she couldn't find it. The Third incident was with a service supervisor, Gerianne,She couldn't find any information regarding my account because the service manager had not put notes into the computer. Mr. Russo left me a message that he was sorry, but he had tacked a note up on the cork board in his office that's why nobody knew what to do. The clincher is when I brought my RAV 4 in for service, I asked to speak to Mr. Russo. I had copies of all the recalls that I wanted to show him and talk about. He left me waiting for over an hour and a half. I finally went and talked to the Salesman that I had worked with on my purchase, Audrin and his supervisor. Sad thing is that there is Zero communication between these two departments. Once you buy ... good luck with service! More
A Good Day This was our first purchase from Lynch and we actually ended up purchasing two vehicles! Our experience with John was awesome. He was friendly, know This was our first purchase from Lynch and we actually ended up purchasing two vehicles! Our experience with John was awesome. He was friendly, knowledgeable and not pushy which was a huge plus in my book. Overall we felt very comfortable with him. I plan to tell anyone I know that is looking for a vehicle to go to Lynch and see John! We are very happy!! More
Above & Beyond! Had to have major repair work done on my 05 Tacoma and dealt with Kevin Fitzgerald from start to finish. I found him not only extremely helpful but co Had to have major repair work done on my 05 Tacoma and dealt with Kevin Fitzgerald from start to finish. I found him not only extremely helpful but concerned and personally involved the whole time.Could not recommend him more highly. Thanks so much! More
Smooth process This was my first time at Lynch Toyota as I live 45 minutes away, but recently stated working nearby It was a hassle-free experience with a very fa This was my first time at Lynch Toyota as I live 45 minutes away, but recently stated working nearby It was a hassle-free experience with a very fair trade in valuation and discount. Audrin and Nick were very pleasant to deal with as far as negotiating and Julie made the paperwork just as easy. Eduardo did an excellent job delivering the vehicle and explaining the basics to me in a reasonable amount of time. I was also pleased with the fact that the overage check for the registration was ready when I picked up the registration, not "when we get around to it" as I have experienced in the past at other dealers. Over the past 25 years, I have purchased 20 new vehicles; this purchase was one of more pleasant experiences. Hopefully their service department is as easy to work with. More
Wayne is the worst Service Advisor they have . He is demeaning and talks down to you like you're an idiot. My wife, brother, and I have had to 'deal' with him, and he is always the same. Lync . He is demeaning and talks down to you like you're an idiot. My wife, brother, and I have had to 'deal' with him, and he is always the same. Lynch is ruining it's reputation by having him employed. Seriously, get rid of him... ALL of the other Service Advisor's are awesome, so if you have to get service done here, don't go to Wayne. More
Pleasant experience I started my journey with Scott Bergin with an internet inquiry. Scott was very helpful and touched base with me once a week as I was doing my resear I started my journey with Scott Bergin with an internet inquiry. Scott was very helpful and touched base with me once a week as I was doing my research. When I was ready to come in for a test drive, Scott paired me up with Buddy. Buddy was very helpful and provided me with a very low pressure experience. I ended up buying a 2016 Corolla that day. Pickup was arranged for the next day and Eduardo Soares ran though the car features thoroughly, albeit very quickly. I ran into some issues on day 4 and ended up back at the dealership and Nelson assisted me with the minor problem I was having at the time. I also pointed out a chip in the windshield that would appear suspicious after only 28 miles of driving. He thought it was highway debris that caused it - but I had not driven on any highways. I leave for work before dawn and get home now after dark. I drive about 2 miles each way. I will have to further inspect the windshield on the weekend to see if any more problem areas are found. I called the dealership too with a question on the engine immobilizer and Eduardo assisted with that as well. Overall, the buying experience was good. I hope that the ongoing service will be just as good - especially if I have problems with the windshield. To me, it would appear that maybe the windshield was damaged during the transport to the Lynch lot or when the stock number sticker was removed. With everything new to me during the feature explanation process, I was not concentrating on the windshield. Scott has been a godsend for whatever questions I throw his way. More
Exceptional Customer Service! The process was smooth, not pushy, quick and great customer service! When I purchased the Toyota Corolla in 2013, I had the pleasure to deal with A The process was smooth, not pushy, quick and great customer service! When I purchased the Toyota Corolla in 2013, I had the pleasure to deal with Audrin Desardouin. Now I have a RAV 4. Audrin was the salesperson once again. I have had the pleasure to deal with Audrin. I can not say enough good things about Lynch Toyota, both from the sales side, to the service area. Audrin exemplifies the high, but friendly standards that this dealership extends to its customers. He also is so intent on making sure, that all of your needs and concerns are met and resolved. Service and the Detail Department Have also done a great job with all of my vehicles needs. It is people like Audrin, as well as, all that I have come in contact with at Lynch Toyota that will always make me a repeat customer. More