Lynch Toyota
Manchester, CT
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Our purchase of a Toyota certified 2012 Camry XLE at Lynch Toyota was one of the easiest large purchases that we have made in quite some time. The salesman, Glenn Jordan, listened well to what we thoug Lynch Toyota was one of the easiest large purchases that we have made in quite some time. The salesman, Glenn Jordan, listened well to what we thought we wanted and he patiently and kindly spent 3.5 hours walking us through various vehicles because we had not bought a car in 26 years. Really, 26 years. The old Volvos had really lasted and Glenn knew from his decades of car dealing experience that we would not be pleased with less quality than we were accustomed to. Contrary to the typical 'used car salesman' stories that frequent our culture, this whole experience was civil, kind and fair. We feel that Lynch Toyota afforded us a market-fair deal and checking various car pricing websites like KBB and edmunds.com, proved that we did indeed receive a fair deal. The department manager, Dean Acquaviva, walked all around the car with me before we signed an agreement and told me what the car would go through before delivery; what I could expect and what I couldn't. All quite fair and honest. Thus far, there has been an attention to detail in customer satisfaction that we were not expecting, but are pleased to receive. The salesman, Glenn, called 48 hours after the delivery to make sure everything was all right and when I mentioned that we wanted a few accessories, he said he'd order them. The next morning the service department called to schedule the accessory installation. There was no high pressure, no urgency in the sale of this car. The finance fellow, Gerry Nellis, was very straight forward and again, no high-pressure on extended warranties - just explanations. It was all very civil and kind. That's the best way I can say it. When you're spending tens of thousands of dollars, nobody needs grief. Lynch Toyota made this sale hassle-free, and we are delighted. Yes, I definitely recommend these gentlemen and the dealership. More
I sent an email to Tim Ryan asking how it would work to trade in a vehicle that was not owned by me yet. He not only explained it to me in terms that I could understand it, he provided me with important t trade in a vehicle that was not owned by me yet. He not only explained it to me in terms that I could understand it, he provided me with important tools to help me make an informed decision. I had a 2012 Jeep Liberty that I LOVED but the gas mileage was killing me! He sent me the gov comparison link and told me he had 3 vehicles that he felt would be the best way for me to go IF I decided to take action. This all began last wed and my husband and I came down and test drove the Corolla and we took delivery on sat morning! (we could have had it done and driven it home Thursday night but because of our work schedules it was too late to get a payoff figure for the jeep). I can't say enough good about the EXEMPLARY customer service that we received from everyone involved and how everyone was so friendly. All three of the people that we interacted with expressed how PROUD they are to work with Lynch and how they are looking forward to taking care of any needs we may have in the future. In short, the survey radio buttons need to have a way to rate them higher because "Great" is NOT a good enough descriptive word! Sincerely, Victoria (Tory) MacDonald More
Everyone we deealt with was stellar and exceptionally professional. It was the easiest experience buying a car that I have ever had in over 30 years of buying new cars! professional. It was the easiest experience buying a car that I have ever had in over 30 years of buying new cars! More
friendly and helpful staff, good trade in value, informative and knowledgeable about the vehicles. Made the whole trade in process easy as well as the financial paperwork for the loan informative and knowledgeable about the vehicles. Made the whole trade in process easy as well as the financial paperwork for the loan More
From the moment of entry into the showroom, all staff members were friendly, polite, and professional. The staff members that I dealt with directly for my purchase were also efficient with the required members were friendly, polite, and professional. The staff members that I dealt with directly for my purchase were also efficient with the required processes and paperwork. Buddy was great and prepared payment quotes ahead of time in order to expedite the purchase process for me. More
I leased my car from Gary a little over a month ago. He was wonderful to work with. This was my first time going through the car purchasing process, and Gary was very patient, explaining all the features o was wonderful to work with. This was my first time going through the car purchasing process, and Gary was very patient, explaining all the features of the models I was looking at and walking me through all of the numbers. Test drive was great - tried out all road conditions. Couldn't be happier with the experience. More
I have bought two used cars and one new car from Lynch Toyota and the experience has always been very good. The staff is professional and friendly and looking to make everything satisfactory for the cus Toyota and the experience has always been very good. The staff is professional and friendly and looking to make everything satisfactory for the customer. I worked with Mike Coia and he has been great. He is very responsive and has followed a number of times to make sure I am happy with my purchase. More
You cannot find more knowledgable staff, with down to earth, friendly people, .I Have purchased 4 vehicles from Lynch in the past 5 years. They will always give you a very reasonable price for your trad earth, friendly people, .I Have purchased 4 vehicles from Lynch in the past 5 years. They will always give you a very reasonable price for your trade-in, and always an excellent deal on your new car! Clint Dixon and Jason made the experience easy as they always do. Recenlty had work done on my vehicle at another dealership that is 30 minutes closer then Lynch and now know why I travel the extra mileage to Lynch. You will not have a better experience then at this dealership. More
Barbara Whyte is the reason I purchased my Prius V. Her witty, low-key approach was just what I needed. She explained every detail about the car and it is the first time I've purchased a car that I was ex witty, low-key approach was just what I needed. She explained every detail about the car and it is the first time I've purchased a car that I was extremely comfortable with how to work every aspect of it (except I forgot to ask where the gas tank is!). Julie (finance manager) was also friendly and informative. She took the time to explain all aspects of my loan to me and was very patient with all my questions. Overall service was off the charts! I am very impressed with the customer service provided by Barbara, Julie and everyone at Lynch! More
I was able to complete a test drive, technical discussion about the features of the 2013 4-runner and have my trade-in evaluated in under an hour. I found Gary Adams to be very knowledgable and accomodating. about the features of the 2013 4-runner and have my trade-in evaluated in under an hour. I found Gary Adams to be very knowledgable and accomodating. The price was fair and comparable to other dealers I talked to and the value of my trade was one of the better offers that I received. Picking up my vehicle took a little longer than I expected but I credit most of that to the out-of-state registration/insurance confusion. Overall I found Lynch to be helpful and professional with no high pressure sales pitch. They also did not "put-down" other dealers to enhance their own reputation. I liked the integrity of the process. More