Lynch Toyota
Manchester, CT
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Honest dealership with prompt and friendly service I am an attorney who primarily handles auto dealer fraud cases. So, I have a pretty good idea of which dealerships are problematic and which adhere to I am an attorney who primarily handles auto dealer fraud cases. So, I have a pretty good idea of which dealerships are problematic and which adhere to higher ethical standards. So, when I decided that I wanted a Camry Hybrid to be purchased via the USAA Car Buying Service, I selected Lynch for its reputation and proximity, even though its price was slightly higher than other participating dealerships. We scheduled an appointment to look at the cars and were told to ask to speak with Barbara Whyte. She was ready and available for us at the designated time (a Saturday afternoon during a busy month - so that's impressive). She was knowledgable and accommodating - even letting us do an extended test drive so that I could check out the dynamic cruise control in action. They had to special order a vehicle that had the options that I wanted, and they were able to get it delivered even more quickly than estimated. Barbara kept us well informed the entire time. We did not finance the car via the dealership, so there wasn't much need to for us to work with their finance guy. Still, finance manager Jason Knapp insisted on making a pitch to sell us an extended service contract. I happen to know quite a bit about these products and their value, and I demurred. He persisted, but it was not anything that I would consider to be a high-pressure situation. And, he did not try to sell any of the more questionable "add on's" that are commonplace at less reputable shops. When the car arrived, they managed to turn us around and get us on the road in a couple of hours. Most of that time was spent with perhaps the most thorough orientation of the car's features that I have seen. The finance manager who delivered the car, Julie Olsen, was quick, pleasant, and professional. Only a few minor quibbles. Tires were not inflated to the proper level, and one tire was a couple pounds PSI below the others, and the service department was cleared out. The inflation level was not seriously low, however (the indicator light was not on), but a tire underflated by 3 PSI can make a difference in mileage - obviously a big concern for someone buying a hybrid. Also, some of the functioning of the electronic key has to be set by the dealership, so I'll have to go back if I want to be able to automatically open the window and moonroof with the key. That's an odd design characteristic and not the dealer's fault. But, I had to learn that function via the manual - it seems the dealer could cover that. But, as indicated at the top of this paragraph, I consider this minor. I would not hesitate to recommend Lynch Toyota and would go there again. More
Purchased a 2015 Camry. We just purchased a 2015 Camry. We have purchased all of our Toyota automobiles from Lynch - total of seven since the 80s. We have had very good exp We just purchased a 2015 Camry. We have purchased all of our Toyota automobiles from Lynch - total of seven since the 80s. We have had very good experiences with both the sales department and the repair and parts department. - More
Just finished dealing with the frame replacement on my 2006 While I wish the entire process hadn't taken 4 months, I do understand why, and realize that it's no fault of the dealership. Everyone from the ini While I wish the entire process hadn't taken 4 months, I do understand why, and realize that it's no fault of the dealership. Everyone from the initial inspection through the final call-back was pleasant to work with. My Tacoma is now back home where it belongs and hopefully will provide another 9 years of faithful service. My thanks to everyone! More
New car Margarita and Julie are amazing they helped me out a lot with the purchase of my first car. Couldn't do it with them. Thanks Margarita and Julie are amazing they helped me out a lot with the purchase of my first car. Couldn't do it with them. Thanks More
Excellent Experience I checked with a few Toyota dealerships in the area and this one was the best. Gary Adams was extremely helpful and friendly. I am thrilled with my I checked with a few Toyota dealerships in the area and this one was the best. Gary Adams was extremely helpful and friendly. I am thrilled with my 2015 4Runner Trail Premium purchase. More
Excellent Service from Financial Service to organization. Julie, a financial manager is very enthusiatic and put a great effort to make it happen. I can get the car I want, she is very organized and professio Julie, a financial manager is very enthusiatic and put a great effort to make it happen. I can get the car I want, she is very organized and professional in financial service. with great attitude, she made my family laughing and thrilled . In addition, Lynch Toyota had a good service chain that other Toyota dealers did have it. From salesman to Finance and final instruction how to use the car that i have never found from other dearlers. Excellent service and great customer satisfaction! Thanks! More
Very very very HAPPY A friend recommend me Lynch Toyota in Manchester. I had a great experience.. Everyone was awesome. Thanks Margarita and Julie!! God Bless You All!! I A friend recommend me Lynch Toyota in Manchester. I had a great experience.. Everyone was awesome. Thanks Margarita and Julie!! God Bless You All!! I love all the service, the professionalism. Felt like part of the Lynch Family!! More
Excellent ! I came in for an oil change and left with a new car! My salesman went the extra mile during a snow storm to get me the vehicle ready... Couldn't have I came in for an oil change and left with a new car! My salesman went the extra mile during a snow storm to get me the vehicle ready... Couldn't have asked for better service. Ed went over all the aps and controls patiently with humor. Thank you, Ed. More
Toyota Prius 2014 I was very impressed with our finance person who did all the work in finding a low rate, contacting our insurance company and getting it done so fast. I was very impressed with our finance person who did all the work in finding a low rate, contacting our insurance company and getting it done so fast. She explained to us all the numbers in a professional way. I would rate our experience as excellent. More
Tacoma purchase Overall a pleasnt experience . Everyone was extremely professional and polite. All my requests were promptly met with a kind word and a smile. Thank y Overall a pleasnt experience . Everyone was extremely professional and polite. All my requests were promptly met with a kind word and a smile. Thank you. More