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Luxury Warehouse North

Hendersonville, TN

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183 Reviews
Luxury Warehouse is an independently owned & licensed car dealership located 15 miles north of Nashville, TN. We were established in 2009 by an automotive expert with over 9 years of buying and selling experience, and a team with well over 25 years in the industry. We have two locations to offer our customers the finest in pre-owned luxury cars and trucks. We have a relaxed, climate-controlled, indoor facility as well as a traditional storefront located in the heart of the beautiful lakefront community of Hendersonville, TN. We are successful because the drive and determination of our assembled team is unmatched in the industry and we are focused on providing the finest quality product at the best price with the best customer service.
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379 E Main St

Hendersonville, TN

37075

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Showing 183 reviews

January 23, 2023

I found the Jeep of my dreams 2 hours away from home after looking for years and Trent went above and beyond to make it a reality! When they say no pressure they really mean it. It was entirely a stress More

by LBNTN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Earlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

Visited the dealership Saturday afternoon and told the person in the office that I would like to take a vehicle for a test drive. He got the key and my daughter and I took it for a drive but decided it wa More

by Tim
Recommend Dealer
No
Employees Worked With
Unsure - person never introduced himself
March 11, 2021

Found a car I was looking for and got for a fair price. Very upfront about entire process and I will be back next time I need a car. More

by Terry Hudgins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2021

My husband and I have purchased three vehicles from Luxury Warehouse North and have had an excellent experience each time which is why we are repeat customers. Car shopping at this dealership is always More

by butterflycreek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2021

This was BY FAR the best car buying experience ever. I highly highly recommend them. Keith was FANTASTIC and made our experience exceptional. Look no further for your car search ...just go visit these guy More

by Heidi.smith86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Earlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2021

Keith and Trent made it real easy to buy from them, not only will I go back but I would recommend them to anyone that is looking for a vehicle. More

by Christopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Luxury Warehouse North responded

Chris, Thanks for the Great review. Looking forward to working with you in the future.

January 21, 2021

Keith and his team went above and beyond our expectations! Super friendly. Straight forward. No hidden agenda. Gave us every option available to us, no haggle. We WILL be back! More

by kellyculwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Luxury Warehouse North responded

Thank you for the Great Review, It was a pleasure meeting you and your husband. We are glad you are enjoying your new car. We look forward to doing business with you in the future.

January 11, 2021

I DO NOT RECOMMEND THIS DEALERSHIP! I contacted them about a vehicle and their Assistant Sales Manager Keith Hert was extremely rude. I asked him if he could take $600 off his price. He said he couldn’t More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Hert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Luxury Warehouse North responded

I guess in a way, it doesn't really surprise me all that much when I receive a negative review from an individual(s) of this caliber. First and foremost, let me acknowledge and thank the thousands of customers (operative word being customer, which have actually completed transactions with us) which have entrusted us to provide them the professional service and fine product they deserve. Secondly, we truly appreciate the thousands of positive 5-star reviews we have received from these customers over the years. Hence, receiving the Dealer of the Year Award for customer service from DealerRater.com. We also realize that it is virtually impossible to make every single potential customer happy. However, it is interesting that it usually tends to be the individual(s), which never actually purchased a vehicle from us, that tend to invoke the negative connotations and are so quick to blame others for the lack of their success. Also, just so there is no confusion in the context of your complaint, you never purchased a vehicle from Luxury Warehouse North. We offered the vehicle to you, at an already discounted price, but you wanted more discount applied to purchase price, even after asking for our "best price" up front. I repeat, you NEVER bought a vehicle from us. I have taken the time to review all of the texts between Keith Hert, our sales manager, and whomever filed this negative this negtive review (we're not completely sure who it is, as the text were between Keith Hert and a John R. Smith. However, the review appears to have been posted by his wife). It is abundantly clear that Mr. Hert gave this potential customer, more than enough opportunities to purchase the vehicle in reference, at a fair price. Further, all communications from Mr. Hert were pleasant and professionally. In fact, the only time communications were halted, was when the "purchaser" called Mr. Hert a liar. At that point, we were done negotiating. We also would not even consider "firing" Mr. Hert, simply because he performed his duties exactly as we prefer. For the record, we didn't lose a customer here at all. In fact, the only thing lost was the truck you wanted, which was purchased by someone else whom is thrilled with our customer service and the outstanding vehicle they purchased. We are truly sorry that you feel "so mistreated". Maybe in the future you'll realize that when a dealership tells you "that's our best price", you will believe them.

Jan 13, 2021 -

John responded

Like I stated you did lie (I asked if you would make profit on the sale with $600 less and you flat out lied and said no you wouldn’t make any profit) When someone can lie straight out like that and they get called a liar it doesn’t “surprise” me that a liar would get upset when they got called out. and also as I stated you completed ignored my request to tell me who the owner was so I could speak with him. That’s unprofessional but again after seeing how you lie to customers then nothing surprises me with this company. I’m glad I didn’t buy it from you guys. Heck if you lie over $600 then there’s no doubt you would lie about mechanical issues with the vehicle. And you saying that I’m not a customer because I didn’t buy a car from you is pointless. You got your review because how you treated us. Rather you agree it not. But hey here’s your 1 star review that you “deserve”.

January 07, 2021

Good communication. On my list to shop from until I find the right car. Keith is a good guy. check them out while your shopping. More

by Emaretwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

3 weeks ago, today I purchased a new-to-me car and haven’t looked back since! Keith was so easy to work with! I test drove the car on a Thursday night and signed the papers on Friday morning! Excellen More

by Morgan McMahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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