Luxury & Imports of Leavenworth

OVERPROMISED AND UNDERDELIVERED The title is what even one of the salespeople said about their performance. Friendly and great until they had my money and then all I got was frustra The title is what even one of the salespeople said about their performance. Friendly and great until they had my money and then all I got was frustration as they passed me around the dealership. They were supposed to fix some dings and a dent. We paid for it. I called to see if it was ready as the dealership is in a different town from me. Voice mail back said yes and we drove there only to hear that it wasn't even on the lot, they'd sent it somewhere else. Another few days and when I called again to pick it up, the body guy said it was in final detail. When we got there, we saw that that was a lie and he was running around the truck trying to touch up all the areas they hadn't even addressed. Everyone there has a promise and an excuse. Three weeks later, I still don't have the keypad number after several calls and the Ford dealer says I get to pay $68 just to find out. I took the truck to get the bedliner sprayed and they showed me the bedside had been replaced even though Carfax says clean. Definitely not a good experience, I would never recommend to anyone, even those I don't like! More

Honest & local I was recommended to them through a family member that has purchased 3 cars from them. They were beyond accommodating, completely transparent and made I was recommended to them through a family member that has purchased 3 cars from them. They were beyond accommodating, completely transparent and made me feel like I was hanging w friends. Cooper (the business mgr) and Jacob (one of the owners sons) were phenomenal and they’ve definitely earned a lifetime customer More

Quick Reviews vehicles online and found one that meet what I was looking for.. Went in asked for the keys, checked out the vehicle.. Liked what I seen, show Reviews vehicles online and found one that meet what I was looking for.. Went in asked for the keys, checked out the vehicle.. Liked what I seen, showed my preapproval letter from Cap 1, the service manager said he could probably beat the interest rate and lower the down payment with a credit union.. Told him to call me, went home and ate lunch, received the call came back, sighted the paperwork and drove off.. No hassle, no waiting, didn’t want me to fill out a bunch of paperwork prior to haggling cost.. Between Chris and the Sales manager I probably had less than an hours time invested in buying a new car.. The car I bought I had $500 dropped off $ the total financed was almost $2000 under KBB.. Be prepared, know your numbers and u can be in/out quickly More

Easy going no pressure to buy Molly was amazing. She was bright and bubbly. Always smiling. She was a trooper. I looked at like 6 different vehicles. I made her work. In the end Molly was amazing. She was bright and bubbly. Always smiling. She was a trooper. I looked at like 6 different vehicles. I made her work. In the end I got the vehicle I wanted. Everything was smooth and quick. Will definitely go back to Molly again. More

2011 Nissan Juke I’ve bought numerous vehicles here, even at their old location on 4th st, this purchase hasn’t been the best though. Tino was awesome but the car itse I’ve bought numerous vehicles here, even at their old location on 4th st, this purchase hasn’t been the best though. Tino was awesome but the car itself hasn’t been as good as I had anticipated. My error for not looking over the vehicle as good as I had thought but it has numerous key marks, dings, scratches etc, already had to put it back in the shop and even once it was finished they still didn’t do everything we had asked for. Wish we could just get out of this car and get a different one. More

Great experience as always Ted Rea and his entire team are always amazing to work with. Just purchased my 2nd car from here and I know I will be back again. I recommend them t Ted Rea and his entire team are always amazing to work with. Just purchased my 2nd car from here and I know I will be back again. I recommend them to all my friends and family. Just a great experience from start to finish. More

Awesome experience Awesome people to work with when it comes to buying and trading in. Cooper Albright has taken care of me from the first phone call and still going. My Awesome people to work with when it comes to buying and trading in. Cooper Albright has taken care of me from the first phone call and still going. My 30day tag and the plastic bracket that holds it on broke off in the car wash and was nowhere to be found, he was quick and super friendly at printing me a new one and finding me another bracket to get me on the road again. Then hooked me up with the window tint guy at there shop with an awesome price and once again quick service. Definitely will be the first person I will call when my wife’s ready to upgrade. More

Used vehicle purchase Thank you for making this happen !! This car is perfect !! Glad to have chosen Luxery Imports for the very first time and do not regret it. Thank you for making this happen !! This car is perfect !! Glad to have chosen Luxery Imports for the very first time and do not regret it. More

parts still waiting for some parts for the truck i purchased seem to be getting the run around keep telling me they will check but get no calls returned no still waiting for some parts for the truck i purchased seem to be getting the run around keep telling me they will check but get no calls returned no answers when they will be in. told a couple days been a week with to answers. More

Professional and courteous i received almost everything ireq 4 stars i received almost everything i requested. if i received another key and service responded to me promp i would have 5 star rated the facility. 4 stars i received almost everything i requested. if i received another key and service responded to me promp i would have 5 star rated the facility. Tino was excellent. He responded to the terms i was looking for promptly. More