Luxury Auto Works - Austin

Went in they were very helpful Kenny I think his name was very helpful took me to test drive the car got back did the paperwork I love my Mercedes Benz Glx 250 drives I would recommend them to everyone thank very helpful took me to test drive the car got back did the paperwork I love my Mercedes Benz Glx 250 drives I would recommend them to everyone thanks luxury auto works More

Cullen was great and very helpful. He made the process of buying a car very easy. I appreciate him answering all my questions and going the extra step to check in after purchasing my c He made the process of buying a car very easy. I appreciate him answering all my questions and going the extra step to check in after purchasing my car I chose! Would definitely recommend them! More

It was a great experience especially with John Essad “Big John”. He was friendly, knowledgeable and efficient. The transaction was fast & easy and I was able to drive out in my new vehicle in no time. John”. He was friendly, knowledgeable and efficient. The transaction was fast & easy and I was able to drive out in my new vehicle in no time. More

John, is kind, thoughtful, knowledgeable, and accommodating salesman. Very Happy with my service and level of professionalism. accommodating salesman. Very Happy with my service and level of professionalism. More

Working with Chris gave my wife and myself confidence that this dealership knows how to hire and train the right people. I was very impressed with his insights, professionalism, and respect he gave my f that this dealership knows how to hire and train the right people. I was very impressed with his insights, professionalism, and respect he gave my family to discuss our options in private. If you come to this dealership request this young man in assisting you. More

Had a great experience buying my used vehicle from Luxury Auto. The transaction was smooth and people at Luxury Auto were friendly and courteous all the way. Were easy to work with on my trade-in as well as Auto. The transaction was smooth and people at Luxury Auto were friendly and courteous all the way. Were easy to work with on my trade-in as well as my bank. Thank you Bianca and Tyler! More

We truly enjoyed the experience, my wife and I think that our sales rep is one most pleasant person that we have had in our 43 years of car buying. Mr Cullen Kremmer should be commended on his professionali our sales rep is one most pleasant person that we have had in our 43 years of car buying. Mr Cullen Kremmer should be commended on his professionalism and knowledge of sales. He's a great guy. More

Chris was great to work with. Easy buying experience. The car could have been cleaned better on delivery. car could have been cleaned better on delivery. More

If I could give no stars I would. Please do not do business here. Our vehicle was badly damaged and parted out during the month they had our vehicle for hail damage repair. They outsourced our hail da business here. Our vehicle was badly damaged and parted out during the month they had our vehicle for hail damage repair. They outsourced our hail damage repair to a third party who has 1star reviews and had been in business for 5 months (unbeknownst to us) our car was returned with a dead battery, sub oar hail repair, stereo and Navigation dash gashed and next to the gear shifter, one of our TV's was broken out of its casing, sideview mirrors had touch ups and paint chips that were not there when we dropped the vehicle off, the tint on the drivers side was damaged the ceiling panel was dirty and scratched up, our blinker light cover was broken. The list goes on. My vehicle is a 2019 Gx 460 the type of damages that it incurred were reckless. When immediately brought it to their attention they directed us to the third party, then they agreed to fix the damages. After another month, Today, we had scheduled an appointment with the owner to see the vehicle, he did not show up nor did anyone contact us. They said he had a family emergency, we said no problem we will reschedule with him. Thats when all their demeanor changed they refused to reschedule us with the owner threatened to call the police if we used the loaner and it was clear that they decided they were done even if our vehicle wasn't completely and properly repaired. After deciding to go a different route to resolve this issue. My husband and I went back in to pick up the vehicle even though we knew it was not completed. They claimed we owed them way more money then I was aware of, and it was clear they didnt feel the need to hear why or explain that to us. They increased the amount due, would not allow us to speak with the owner, gave us bogus invoices, so after going back and forth we said fine we will just pay and leave, thats when they demanded it be paid in cash they refused to accept our card payment ( im not kidding I cant make this up) We had to call 911 and have APD out they were shocked at how ridiculous this was unfortunately they couldn't do anything. They made us go outside with the officer, accused us of trespassing and would not give us our still damaged vehicle even though we were willing to pay them their inflated quote. So guess what, we paid in cash to receive our vehicle back without it being completely fixed. This situation is still ongoing I wouldnt wish this experience on anyone, Please, please avoid this place they are not Luxury it is quite the opposite. Everyone that works there is involved too, its scary and sad to think how many people they have done this to, just read all the reviews about selling people lemons. Stay away trust me. More